Regions Bank, PROVIDENCE BRANCH
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207 client reviews
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| Name: | Regions Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1928 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | REGIONS FINANCIAL CORP |
| Charter Class: | Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB) |
| # of Branches: | 1281, view all, view on map |
| Website: | http://www.regions.com |
| Total Assets: | $151,314,000,000 |
| Total Deposits: | $130,154,000,000 |
| Total Equity Capital: | $16,336,000,000 |
| Total Domestic Office Deposits: | $130,154,000,000 |
| Net Income: | $2,244,000,000 |
| Quarterly Net Income: | $438,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 15% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
207 client reviews of Regions Bank scored 2.5 out of 5.
Young, inexperienced and quite rude staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Dissatisfiedsenior, Nov. 20, 2013
I opened an account here a few months ago and had been dealing with one young lady who was friendly and polite, but today I encountered the rest of the staff. All three were chewing gum while waiting on customers - me in the lobby and one person in the drive-through. The young lady who waited on me today did not know how to refill a pre-paid VISA card and the other teller didn't do much to assist her or me. Only after about 15-20 minutes did the other teller say I could have done it myself online to save the refill fee. Not even an apology for something that should have taken a couple of minutes at the most. I needed a document notarized so they had me wait for a young guy who was apparently the branch manager. He came in from lunch and got on the phone. When he got off the phone he came out of his office to help me. No introduction, no greeting, did not even offer me a seat. I realized he had no manners so I just helped myself to a seat then. He came across as quite arrogant and full of himself. He said he didn't think he could notarize my document. He looked it up in his computer and was quite condescending when he told me it was a legal document - as if I didn't know that? This young guy was quite impressed with himself - looks to be about 16 years old - and has very poor customer relations skills. He decided he could notarize my document and then became argumentative for some reason. I advised him as a senior citizen that it is not a good practice to argue with customers or to talk down to them. He was in my estimation quite immature and quite unprofessional. I don't know how this bank stays in business. I will be moving my account. Al three of these young persons would be fired if this were my bank, unless they could significantly change the way they interact with customers and behave like professionals working in a bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Providence Facility at Columbia, MO
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Dissatisfiedsenior, Nov. 20, 2013
I opened an account here a few months ago and had been dealing with one young lady who was friendly and polite, but today I encountered the rest of the staff. All three were chewing gum while waiting on customers - me in the lobby and one person in the drive-through. The young lady who waited on me today did not know how to refill a pre-paid VISA card and the other teller didn't do much to assist her or me. Only after about 15-20 minutes did the other teller say I could have done it myself online to save the refill fee. Not even an apology for something that should have taken a couple of minutes at the most. I needed a document notarized so they had me wait for a young guy who was apparently the branch manager. He came in from lunch and got on the phone. When he got off the phone he came out of his office to help me. No introduction, no greeting, did not even offer me a seat. I realized he had no manners so I just helped myself to a seat then. He came across as quite arrogant and full of himself. He said he didn't think he could notarize my document. He looked it up in his computer and was quite condescending when he told me it was a legal document - as if I didn't know that? This young guy was quite impressed with himself - looks to be about 16 years old - and has very poor customer relations skills. He decided he could notarize my document and then became argumentative for some reason. I advised him as a senior citizen that it is not a good practice to argue with customers or to talk down to them. He was in my estimation quite immature and quite unprofessional. I don't know how this bank stays in business. I will be moving my account. Al three of these young persons would be fired if this were my bank, unless they could significantly change the way they interact with customers and behave like professionals working in a bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Providence Facility at Columbia, MO
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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