Regions Bank, GOLDEN SPRINGS BRANCH
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207 client reviews
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| Name: | Regions Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1928 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | REGIONS FINANCIAL CORP |
| Charter Class: | Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB) |
| # of Branches: | 1281, view all, view on map |
| Website: | http://www.regions.com |
| Total Assets: | $151,314,000,000 |
| Total Deposits: | $130,154,000,000 |
| Total Equity Capital: | $16,336,000,000 |
| Total Domestic Office Deposits: | $130,154,000,000 |
| Net Income: | $2,244,000,000 |
| Quarterly Net Income: | $438,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 15% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
207 client reviews of Regions Bank scored 2.5 out of 5.
Customer Service
Overall Rating
by anabean90, Jan. 25, 2016
I went to make a deposit at the ATM machine outside and the machine ended up taking my card and my money stating it was a technical issue and to visit the nearest bank. I went in with my ID and printed receipt of what the message said. I was completely ignored by the bank teller walking from the office to the counter and the drive thru teller ended up greeting me. She then sent me to the same woman who had ignored me. I was an upset customer because of the incident. In no way did she apologize for the issue. She simply stated that they do not have any control of the ATM machines and that all she could do is file a claim for me to get my money back and issue a new card in 5-7 business day. She then said you know things just happen. I was so appalled by this customer service. I understand procedures but the attitude of not caring whatsoever made me more upset. Now I am without my money because I have to wait for a new card and wait for my claim to be approved! I find it crazy that Regions pays to brand the ATMs outside yet take no consideration when there is an issue with one. I have banked with Regions for almost 6 years. Yes I have encountered other problems but was guided with a representative that always was kind enough to help. Never will I visit this branch again!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Golden Springs Branch at Anniston, AL
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby anabean90, Jan. 25, 2016
I went to make a deposit at the ATM machine outside and the machine ended up taking my card and my money stating it was a technical issue and to visit the nearest bank. I went in with my ID and printed receipt of what the message said. I was completely ignored by the bank teller walking from the office to the counter and the drive thru teller ended up greeting me. She then sent me to the same woman who had ignored me. I was an upset customer because of the incident. In no way did she apologize for the issue. She simply stated that they do not have any control of the ATM machines and that all she could do is file a claim for me to get my money back and issue a new card in 5-7 business day. She then said you know things just happen. I was so appalled by this customer service. I understand procedures but the attitude of not caring whatsoever made me more upset. Now I am without my money because I have to wait for a new card and wait for my claim to be approved! I find it crazy that Regions pays to brand the ATMs outside yet take no consideration when there is an issue with one. I have banked with Regions for almost 6 years. Yes I have encountered other problems but was guided with a representative that always was kind enough to help. Never will I visit this branch again!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Golden Springs Branch at Anniston, AL
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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