Regions Bank, DES MOINES URBANDALE BRANCH

Name:Regions Bank, DES MOINES URBANDALE BRANCH
Full Service Brick and Mortar Office
Review:206 client reviews
Location:2851 86th Street
Urbandale, IA 50322

Polk County
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Phone:515-237-8630
Branch Deposit:$32,647,000
FDIC Cert:#12368
Established:03/06/1995


The Bank

Name:Regions Bank
Concentration:Commercial Lending Specialization
Established:01/01/1928
FDIC Insurance:01/01/1934
Holden By:REGIONS FINANCIAL CORP
Charter Class:Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB)
# of Branches:1304, view all, view on map
Website:http://www.regions.com
Total Assets:$156,809,000,000
Total Deposits:$136,953,000,000
Total Equity Capital:$14,590,000,000
Total Domestic Office Deposits:$136,953,000,000
Net Income:$1,660,000,000
Quarterly Net Income:$470,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:12%
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Client Review

206 client reviews of Regions Bank scored 2.5 out of 5.

worst bank EVER
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by smARTgrl2, Jul. 06, 2011

Today I called in due to the monthly fee on my Regions Savings account, when i had signed up for this account, I was told that I would never have any sort of monthly fee on it. The wonderful women on the phone(read incredible bitch) informed me that if I took money out of my account more than 3 times in one month, that I would be charged $3 per transaction made. So I told her that was never mentioned when I had opened that account. That oh so polite woman then asked if I had even bothered to read what I had signed and suggested I read it again, because its in there, and maybe I should read things before I sign them. On top of that, they charged me $25 for my "free checks" on my savings account, let my mother, whom I had as a cosigner on a savings account of mine close that account. In the branch they told her she had an account that she hadnt used for a while with $1000 in it and would she like to cash it out. My mom figured it was her old savings account and closed it, I didnt find out until months later. Not to mention, when I first switched accounts from union planter to regions, they set up my debit card to my moms checking account number and her debit card to mine. Most recently, when I got divorced, they didnt take my ex husband name off the account like they were supposed to, ordered checks with his name only on them, put my wrong address on them. When they finally took him off and reordered the checks, it had my address and last name STILL wrong. Finally the 3rd time they got it correct, but it cost me $75 for all the checks. To top off that whole fiasco, they then attached my 3 year old daughters savings account to my debit card and took off my savings account, which caused me a huge headache. When you are a single mom, and your bank denies you access to your account, its hard to feed you child and pay for daycare, and rent. Needless to say I will be pulling all of my accounts and my daughers. Oh almost forgot when I told the customer service rep that I would be pulling all of my money and changing banks, she told me "good luck with that, maybe you shouldnt bank with Regions"

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Urbandale Branch at Urbandale, IA
14 of 18 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by jadedandfading 2013-06-05 12:02:41
I recently met with a VP in the Urbandale office of Regions Bank. I was told that I finally (after the whole bankruptcy process) was in a position with my credit to buy a house. My wife and I spent time with a realtor looking at houses, trying to find the perfect home. When we finally did that, this guy told us that he couldn't get my financing approved after all. First it was I had too much debt, so I worked that problem out. Then it was the loan to income ratio was too high. But, after including my annual bonuses, everything was good to go and I'd be meeting him that afternoon to get the approval letter. But wait, not even 10 minutes later, he sent my wife an email stating that he'd made a mistake reviewing my bankruptcy dates, and that I was not eligible for a loan for another month. Then he had a thought that he could push this thru if my bankruptcy was caused through no fault of my own. Well, since I had had a major surgery, and shortly after I found that my then wife had not paid any bills for months and our house was behind over $6000, thru NO FAULT OF MINE. But NOPE, this wasn't good enough for the powers that be at Regions, and ultimately I'm being told now, after a purchase agreement was signed, offer accepted and everything else being in-line that I have to wait till July. ONE MONTH! I will lose the house that I picked if it's not closed on by June 28, and may lose my earnest money all because this guy couldn't do his job adequately enough to make sure everything was truly in order before giving me the go ahead to find a house. While a month isn't and shouldn't be too much to bear, the mental and emotional roller coaster that this guy has had me on has drained me. How can someone have "Vice President" next to their name and be so clueless as to what their job ACTUALLY is? This is a ridiculous situation and I suggest you avoid using this company for anything! Think I'm alone in this? I challenge you to find one positive piece of feedback out there!

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