Regions Bank, Review
Regions Bank, Review
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Please save yourself and dont go here!
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by upsetcustomer, Sep. 15, 2011
This place makes me sick. The branch manager acts like she is 14. She is VERY condescending. They also sneak in a ton of things on your account. MAKE SURE YOU TELL THE CSR YOU WANT TO OPT OUT OF OVERDRAFT PROTECTION. This ONLY means that they CANT charge a fee if you overdraft your account. They dont want you to know that of course, but thats how it is. TRUST me noone at this branch will take the time to explain ANYTHING. This is the MOST awful customer service I have seen in a very very VERY long time. I would never dream of talking to someone much less a customer the way the branch manager did. The CSR is a piece of work herself. Easy when the branch manager is full of it. You know what they say, LEAD BY EXAMPLE, right? Good thing I moved and no longer have to deal with these uneducated fools. Furthermore, I will never EVER bank with regions if thats the kind of person they choose to represent their bank! Sick. Kind of makes me want to throw up! Ciao!
* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Regions Bank, Hohenwald West Main Street Branch at Hohenwald, TN
9 of 13 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby upsetcustomer, Sep. 15, 2011
This place makes me sick. The branch manager acts like she is 14. She is VERY condescending. They also sneak in a ton of things on your account. MAKE SURE YOU TELL THE CSR YOU WANT TO OPT OUT OF OVERDRAFT PROTECTION. This ONLY means that they CANT charge a fee if you overdraft your account. They dont want you to know that of course, but thats how it is. TRUST me noone at this branch will take the time to explain ANYTHING. This is the MOST awful customer service I have seen in a very very VERY long time. I would never dream of talking to someone much less a customer the way the branch manager did. The CSR is a piece of work herself. Easy when the branch manager is full of it. You know what they say, LEAD BY EXAMPLE, right? Good thing I moved and no longer have to deal with these uneducated fools. Furthermore, I will never EVER bank with regions if thats the kind of person they choose to represent their bank! Sick. Kind of makes me want to throw up! Ciao!
* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Regions Bank, Hohenwald West Main Street Branch at Hohenwald, TN
9 of 13 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Poor and getting poorer
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by Poorandgettingpoorer, Sep. 09, 2011
I agree with every unhappy remark made here. I'm on a fixed (VA) income and was told there would be no additional charges and so on when I opened my account. This month I get a letter from them that I will now have to pay $14.00 per month in fees for my ATM card and that my VA isn't enough to be deposited. The man I opened the account with was a used car salesman...I mean one of the bank managers. Never, I mean NEVER again will I deal with this bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Colbert County Branch at Muscle Shoals, AL
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Poorandgettingpoorer, Sep. 09, 2011
I agree with every unhappy remark made here. I'm on a fixed (VA) income and was told there would be no additional charges and so on when I opened my account. This month I get a letter from them that I will now have to pay $14.00 per month in fees for my ATM card and that my VA isn't enough to be deposited. The man I opened the account with was a used car salesman...I mean one of the bank managers. Never, I mean NEVER again will I deal with this bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Colbert County Branch at Muscle Shoals, AL
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poor customer service
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by twr2011, Sep. 03, 2011
I went to the bank to make a deposit. There were multiple cars in the drive thru and about 10 people in line. I was at the front door ready to open the door when a representitive named Paul stopped me and said in a rude fashion we are closed... Then proceeded to talk thru the crack in the door. Obviously they closed at 12 and I was there a few minutes after... dont they call this customer service... I guess he was too worried about going home than the customer. Needless to say I will research other banks to do business. oh and by the way I went next door to Bank of America and they accomidated me!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Gunbarrel Road Branch at Chattanooga, TN
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby twr2011, Sep. 03, 2011
I went to the bank to make a deposit. There were multiple cars in the drive thru and about 10 people in line. I was at the front door ready to open the door when a representitive named Paul stopped me and said in a rude fashion we are closed... Then proceeded to talk thru the crack in the door. Obviously they closed at 12 and I was there a few minutes after... dont they call this customer service... I guess he was too worried about going home than the customer. Needless to say I will research other banks to do business. oh and by the way I went next door to Bank of America and they accomidated me!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Gunbarrel Road Branch at Chattanooga, TN
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Make them rich!!!
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by Thetruth123, Sep. 01, 2011
Stone age and charge alot of fee's
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, 146th & N. Meridian Bkg. Ctr. Branch at Carmel, IN
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Thetruth123, Sep. 01, 2011
Stone age and charge alot of fee's
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, 146th & N. Meridian Bkg. Ctr. Branch at Carmel, IN
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Great experience
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by MHenderson, Aug. 09, 2011
I will be banking at the Parkstone branch exclusively from now on. Excellent customer service from the entire staff and a friendly, inviting atmosphere. The branch manager was excellent in answering all of my questions and assisting me with some opportunities on how to grow my business. He referred me to an excellent CPA. Highly recommend this branch.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Parkstone - Winter Springs Branch at Winter Springs, FL
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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I will be banking at the Parkstone branch exclusively from now on. Excellent customer service from the entire staff and a friendly, inviting atmosphere. The branch manager was excellent in answering all of my questions and assisting me with some opportunities on how to grow my business. He referred me to an excellent CPA. Highly recommend this branch.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Parkstone - Winter Springs Branch at Winter Springs, FL
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Regions Bank or Racist Bank
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by RegionsSucks, Jul. 21, 2011
This bank is extremely racist. They only cater to spanish people. They ignore white people when they come inside as if they dont want them to bank there. I stood in the lobby for 30 minutes while the staff just sat around talking and laughing. Then a good looking spanish female customer came in and they took care of her right away. After they did someone came up to be and asked if I had been helped after close to 40 minutes there. They also lied and said if I had 500 in activity I would not be charged the monthly fee. They charged me anyways. They also put a hold on my card without notifying me. When I called to take it off they could not do it. They said it would be off from 12-6am. I tried using it at 9am and it did not work. They canceled the card. I was stuck in another state with no way to access my money. There is no communication from teller to automated service. This bank is HORRIBLE! I would never recommend it to anyone. The only thing they have going is Carlos. He is the only person there with any respect for races other than spanish people. The rest of the staff is racist as hell and rude. I also speak spanish and here them talking bad about the only one white employee teller they have. This bank and its employees are a disgrace to the Regions name.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Hunters Creek Branch at Orlando, FL
15 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RegionsSucks, Jul. 21, 2011
This bank is extremely racist. They only cater to spanish people. They ignore white people when they come inside as if they dont want them to bank there. I stood in the lobby for 30 minutes while the staff just sat around talking and laughing. Then a good looking spanish female customer came in and they took care of her right away. After they did someone came up to be and asked if I had been helped after close to 40 minutes there. They also lied and said if I had 500 in activity I would not be charged the monthly fee. They charged me anyways. They also put a hold on my card without notifying me. When I called to take it off they could not do it. They said it would be off from 12-6am. I tried using it at 9am and it did not work. They canceled the card. I was stuck in another state with no way to access my money. There is no communication from teller to automated service. This bank is HORRIBLE! I would never recommend it to anyone. The only thing they have going is Carlos. He is the only person there with any respect for races other than spanish people. The rest of the staff is racist as hell and rude. I also speak spanish and here them talking bad about the only one white employee teller they have. This bank and its employees are a disgrace to the Regions name.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Hunters Creek Branch at Orlando, FL
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worst bank EVER
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by smARTgrl2, Jul. 06, 2011
Today I called in due to the monthly fee on my Regions Savings account, when i had signed up for this account, I was told that I would never have any sort of monthly fee on it. The wonderful women on the phone(read incredible bitch) informed me that if I took money out of my account more than 3 times in one month, that I would be charged $3 per transaction made. So I told her that was never mentioned when I had opened that account. That oh so polite woman then asked if I had even bothered to read what I had signed and suggested I read it again, because its in there, and maybe I should read things before I sign them. On top of that, they charged me $25 for my "free checks" on my savings account, let my mother, whom I had as a cosigner on a savings account of mine close that account. In the branch they told her she had an account that she hadnt used for a while with $1000 in it and would she like to cash it out. My mom figured it was her old savings account and closed it, I didnt find out until months later. Not to mention, when I first switched accounts from union planter to regions, they set up my debit card to my moms checking account number and her debit card to mine. Most recently, when I got divorced, they didnt take my ex husband name off the account like they were supposed to, ordered checks with his name only on them, put my wrong address on them. When they finally took him off and reordered the checks, it had my address and last name STILL wrong. Finally the 3rd time they got it correct, but it cost me $75 for all the checks. To top off that whole fiasco, they then attached my 3 year old daughters savings account to my debit card and took off my savings account, which caused me a huge headache. When you are a single mom, and your bank denies you access to your account, its hard to feed you child and pay for daycare, and rent. Needless to say I will be pulling all of my accounts and my daughers. Oh almost forgot when I told the customer service rep that I would be pulling all of my money and changing banks, she told me "good luck with that, maybe you shouldnt bank with Regions"
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Urbandale Branch at Urbandale, IA
14 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby smARTgrl2, Jul. 06, 2011
Today I called in due to the monthly fee on my Regions Savings account, when i had signed up for this account, I was told that I would never have any sort of monthly fee on it. The wonderful women on the phone(read incredible bitch) informed me that if I took money out of my account more than 3 times in one month, that I would be charged $3 per transaction made. So I told her that was never mentioned when I had opened that account. That oh so polite woman then asked if I had even bothered to read what I had signed and suggested I read it again, because its in there, and maybe I should read things before I sign them. On top of that, they charged me $25 for my "free checks" on my savings account, let my mother, whom I had as a cosigner on a savings account of mine close that account. In the branch they told her she had an account that she hadnt used for a while with $1000 in it and would she like to cash it out. My mom figured it was her old savings account and closed it, I didnt find out until months later. Not to mention, when I first switched accounts from union planter to regions, they set up my debit card to my moms checking account number and her debit card to mine. Most recently, when I got divorced, they didnt take my ex husband name off the account like they were supposed to, ordered checks with his name only on them, put my wrong address on them. When they finally took him off and reordered the checks, it had my address and last name STILL wrong. Finally the 3rd time they got it correct, but it cost me $75 for all the checks. To top off that whole fiasco, they then attached my 3 year old daughters savings account to my debit card and took off my savings account, which caused me a huge headache. When you are a single mom, and your bank denies you access to your account, its hard to feed you child and pay for daycare, and rent. Needless to say I will be pulling all of my accounts and my daughers. Oh almost forgot when I told the customer service rep that I would be pulling all of my money and changing banks, she told me "good luck with that, maybe you shouldnt bank with Regions"
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Urbandale Branch at Urbandale, IA
14 of 18 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by jadedandfading 2013-06-05 12:02:41
I recently met with a VP in the Urbandale office of Regions Bank. I was told that I finally (after the whole bankruptcy process) was in a position with my credit to buy a house. My wife and I spent time with a realtor looking at houses, trying to find the perfect home. When we finally did that, this guy told us that he couldn't get my financing approved after all. First it was I had too much debt, so I worked that problem out. Then it was the loan to income ratio was too high. But, after including my annual bonuses, everything was good to go and I'd be meeting him that afternoon to get the approval letter. But wait, not even 10 minutes later, he sent my wife an email stating that he'd made a mistake reviewing my bankruptcy dates, and that I was not eligible for a loan for another month. Then he had a thought that he could push this thru if my bankruptcy was caused through no fault of my own. Well, since I had had a major surgery, and shortly after I found that my then wife had not paid any bills for months and our house was behind over $6000, thru NO FAULT OF MINE. But NOPE, this wasn't good enough for the powers that be at Regions, and ultimately I'm being told now, after a purchase agreement was signed, offer accepted and everything else being in-line that I have to wait till July. ONE MONTH! I will lose the house that I picked if it's not closed on by June 28, and may lose my earnest money all because this guy couldn't do his job adequately enough to make sure everything was truly in order before giving me the go ahead to find a house. While a month isn't and shouldn't be too much to bear, the mental and emotional roller coaster that this guy has had me on has drained me. How can someone have "Vice President" next to their name and be so clueless as to what their job ACTUALLY is? This is a ridiculous situation and I suggest you avoid using this company for anything! Think I'm alone in this? I challenge you to find one positive piece of feedback out there!
Regions Sells Greensboro Building and DOES NOT TELL STAFF
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by unemployed, Jul. 06, 2011
Customers bringing letters into branch is the only way the staff knew Regions had sold the building and were closing it. Great Employers...............
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Greensboro Financial Center Branch at Greensboro, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby unemployed, Jul. 06, 2011
Customers bringing letters into branch is the only way the staff knew Regions had sold the building and were closing it. Great Employers...............
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Greensboro Financial Center Branch at Greensboro, NC
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Waste of TIme Bamk
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by Summertimegirl, Jun. 08, 2011
This bank is a waste of time. When you open an account they don't disclose all of the terms of what you can and can't do. Other banks give you plenty of options and flexibility with what you want to do with your money. Umm HELLO IT'S MY MONEY! Not this bank they tell you what you can and can't do. They wouldn't let me transfer money to an account when they told me to come in and that they could do it that day. They then said, "I'm sorry but we can't do anything." I asked, "Why?" Response "You are a new customer." I told them that I was closing my account with them because I can't believe that we were lied to and then turned away. FROM OUR OWN BANK?! The reps response, "I'm so sorry you feel that way. Have a good day." WHAT? They didn't even try to help us or make it right? I guess customers aren't valued at this bank, but they'll tell you to have a good day! Switched banks totally happy now that they let us use our money and transfer it when we want too! duh
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Wright Branch at Fort Walton Beach, FL
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Summertimegirl, Jun. 08, 2011
This bank is a waste of time. When you open an account they don't disclose all of the terms of what you can and can't do. Other banks give you plenty of options and flexibility with what you want to do with your money. Umm HELLO IT'S MY MONEY! Not this bank they tell you what you can and can't do. They wouldn't let me transfer money to an account when they told me to come in and that they could do it that day. They then said, "I'm sorry but we can't do anything." I asked, "Why?" Response "You are a new customer." I told them that I was closing my account with them because I can't believe that we were lied to and then turned away. FROM OUR OWN BANK?! The reps response, "I'm so sorry you feel that way. Have a good day." WHAT? They didn't even try to help us or make it right? I guess customers aren't valued at this bank, but they'll tell you to have a good day! Switched banks totally happy now that they let us use our money and transfer it when we want too! duh
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Wright Branch at Fort Walton Beach, FL
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regions security
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by smiths, Jun. 01, 2011
i am customer at regions bank and in pass had too many smart answers from over the phone after inquireing about inside bank fraud with my account over deducations with a fraud irs setup within dickson tn and security. the bank allowed near 500 dollars to be deducted from my checking account from another person with fraud tn, useing mine and after me calling it in on the fraud irs.these folks working within tn sen lamar alexander and i am not sarha paylin from alaska
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Centennial Branch at Nashville, TN
1 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby smiths, Jun. 01, 2011
i am customer at regions bank and in pass had too many smart answers from over the phone after inquireing about inside bank fraud with my account over deducations with a fraud irs setup within dickson tn and security. the bank allowed near 500 dollars to be deducted from my checking account from another person with fraud tn, useing mine and after me calling it in on the fraud irs.these folks working within tn sen lamar alexander and i am not sarha paylin from alaska
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Centennial Branch at Nashville, TN
1 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Regions Bank Pensacola
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by jogousa, May. 10, 2011
Keep mailing "close this account" notices since February 2011 to the Branch but to no avail. I keep getting not only statements but also overdraft notices ( I guess on non-activity charges...). How can my account be "overdrawn" when it was closed several months ago with a potitive balance? Amazing... I give up!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Cordova Branch at Pensacola, FL
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jogousa, May. 10, 2011
Keep mailing "close this account" notices since February 2011 to the Branch but to no avail. I keep getting not only statements but also overdraft notices ( I guess on non-activity charges...). How can my account be "overdrawn" when it was closed several months ago with a potitive balance? Amazing... I give up!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, Cordova Branch at Pensacola, FL
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Regions Bank Farragut
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by ScootsJazz, May. 04, 2011
Regions is Regions. I invite you to check out their profits online. Fees too high and returns too low. Local Branch Managers are no longer able to make individual decisions or interact with customers on a personal basis. I suppose that is the way with our computerized world. The staff is friendly and courteous, but are just instuments of a conglomerate. I believe that I will find a locally owned bank or credit union within the next week. If money has to be spent, lost or saved keep it local!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Farragut Branch at Knoxville, TN
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ScootsJazz, May. 04, 2011
Regions is Regions. I invite you to check out their profits online. Fees too high and returns too low. Local Branch Managers are no longer able to make individual decisions or interact with customers on a personal basis. I suppose that is the way with our computerized world. The staff is friendly and courteous, but are just instuments of a conglomerate. I believe that I will find a locally owned bank or credit union within the next week. If money has to be spent, lost or saved keep it local!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Farragut Branch at Knoxville, TN
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Mr. JE
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by displeased, May. 03, 2011
Give credit where it's due. There's a lady named Dava Stiles at the Dallas Bay branch and she wrote the book on customer service. Great job. There are a lot of people at the other branches in Hixson TN who could learn a lot from her because they behave like prima donnas doing you a favor when they help you.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Dallas Bay Office at Chattanooga, TN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby displeased, May. 03, 2011
Give credit where it's due. There's a lady named Dava Stiles at the Dallas Bay branch and she wrote the book on customer service. Great job. There are a lot of people at the other branches in Hixson TN who could learn a lot from her because they behave like prima donnas doing you a favor when they help you.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Dallas Bay Office at Chattanooga, TN
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Mr. E
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by displeased, May. 03, 2011
I made a deposit via check for 580. When I got to my office I saw online that the teller deposited only $58. When I called about that she was too busy to help and when she did help she just said that it will be fixed downtown and it'll be all right. She never acknowledged that she made a mistake and never bothered to apologize. Sloppy work is ok, because someone else will fix it. That's the attitude.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Highway 153 Branch at Hixson, TN
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby displeased, May. 03, 2011
I made a deposit via check for 580. When I got to my office I saw online that the teller deposited only $58. When I called about that she was too busy to help and when she did help she just said that it will be fixed downtown and it'll be all right. She never acknowledged that she made a mistake and never bothered to apologize. Sloppy work is ok, because someone else will fix it. That's the attitude.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Regions Bank, Highway 153 Branch at Hixson, TN
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Terrible PR
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by franklin, May. 02, 2011
What terrible PR to have cars towed from your parking lot during the Main Street Festival. I can understand that you needed spaces available during business hours, but on Sunday afternoon-seriously???
* this review was made on Regions Bank, Franklin Branch at Franklin, TN
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Overall Ratingby franklin, May. 02, 2011
What terrible PR to have cars towed from your parking lot during the Main Street Festival. I can understand that you needed spaces available during business hours, but on Sunday afternoon-seriously???
* this review was made on Regions Bank, Franklin Branch at Franklin, TN
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Impossible to reach this bank by any means
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by TotallyFrustrated, Apr. 30, 2011
My dad had banked at Regions for a couple of years and when he passed away I started trying to get the address changed (I live over 1000 miles away). I am the court-appointed executor and I mailed them the court's signed Letters Testamentary naming me as the executor and the Death Certificate, with a request to change the account name to "Estate of [dad]" and the address to my address. Nothing. Called their 1-800-REGIONS number repeatedly and tried every option imaginable trying to get the number of a live human being. Nada. Then I went to the website and my dad's branch in Bossier City, Louisiana, wasn't even LISTED. So I wrote to the customer service on the website and told them the problem and asked for their guidance about what I should do. No reply. At all. That was at least three weeks ago. Not that they're refusing to change it, they just WON'T REPLY AT ALL. I did not have this issue with any of his other accounts -- CapitolOne, Red River Bank, Citizen's Bank. DO NOT BANK HERE!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, South Bossier Branch at Bossier City, LA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TotallyFrustrated, Apr. 30, 2011
My dad had banked at Regions for a couple of years and when he passed away I started trying to get the address changed (I live over 1000 miles away). I am the court-appointed executor and I mailed them the court's signed Letters Testamentary naming me as the executor and the Death Certificate, with a request to change the account name to "Estate of [dad]" and the address to my address. Nothing. Called their 1-800-REGIONS number repeatedly and tried every option imaginable trying to get the number of a live human being. Nada. Then I went to the website and my dad's branch in Bossier City, Louisiana, wasn't even LISTED. So I wrote to the customer service on the website and told them the problem and asked for their guidance about what I should do. No reply. At all. That was at least three weeks ago. Not that they're refusing to change it, they just WON'T REPLY AT ALL. I did not have this issue with any of his other accounts -- CapitolOne, Red River Bank, Citizen's Bank. DO NOT BANK HERE!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Regions Bank, South Bossier Branch at Bossier City, LA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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DO NOT USE THIS BANK
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by heartbroken, Apr. 28, 2011
WELL MOST OF ALL, THIS REGIONS IN DAWSONVILLE, GA. REALLY NEEEDS TO LEARN SOME MANNERS, I WALK IN MY BANK--SOON TO BE NO MORE-- AND WANTED TO CASH A GA. LOTTERY CK. ONLY TO TELL ME NO AND THE RUDNESS OF A SO CALLED OVER SEE-ER OR THE PODIUM LADY MADE SURE TO BE VERY RUDE AND MADE HERSELF THE TOP DOG TO TELL THE TELLER NO, WE HAVE A MUCH LARGER BANK WE USE THAT HAS A LARGE AMOUNT AND REGIONS IS MY PLAY ACCOUNT - BUT AS A PROFESIONAL SHE SHOULD OF MADE ME FEEL LESS STRESS AND HANDLE THE PROBLEM WITH SOME DIGNITY, NOT A SMART MOVE ON HER PART, SHE NEEDS TO LEAEN HOW TO HELP INSTEAD DID NOT WANT TO CASH A GA. DRAWN LOTTO CK AT MY BANK, SO NOW WE (MY HUSBAND) HAVE DECIDED TO GO WITH THE BETTER BANK THAT ALWAYS MAKES US FEEL SPECIAL AND GO THE EXTRA TO MAKE SURE WE ARE 100 PERCENT IMPORTANT, SHAME ON HER AND GOD DOES SEE ALL, M&M REESE
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Dawsonville Branch at Dawsonville, GA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby heartbroken, Apr. 28, 2011
WELL MOST OF ALL, THIS REGIONS IN DAWSONVILLE, GA. REALLY NEEEDS TO LEARN SOME MANNERS, I WALK IN MY BANK--SOON TO BE NO MORE-- AND WANTED TO CASH A GA. LOTTERY CK. ONLY TO TELL ME NO AND THE RUDNESS OF A SO CALLED OVER SEE-ER OR THE PODIUM LADY MADE SURE TO BE VERY RUDE AND MADE HERSELF THE TOP DOG TO TELL THE TELLER NO, WE HAVE A MUCH LARGER BANK WE USE THAT HAS A LARGE AMOUNT AND REGIONS IS MY PLAY ACCOUNT - BUT AS A PROFESIONAL SHE SHOULD OF MADE ME FEEL LESS STRESS AND HANDLE THE PROBLEM WITH SOME DIGNITY, NOT A SMART MOVE ON HER PART, SHE NEEDS TO LEAEN HOW TO HELP INSTEAD DID NOT WANT TO CASH A GA. DRAWN LOTTO CK AT MY BANK, SO NOW WE (MY HUSBAND) HAVE DECIDED TO GO WITH THE BETTER BANK THAT ALWAYS MAKES US FEEL SPECIAL AND GO THE EXTRA TO MAKE SURE WE ARE 100 PERCENT IMPORTANT, SHAME ON HER AND GOD DOES SEE ALL, M&M REESE
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Dawsonville Branch at Dawsonville, GA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Don't bank here!!!
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by HateRegionsBank, Apr. 21, 2011
I began banking with Union Planters, and they were awesome to work with. Then Regions bought them, and within the next 3 months, lost ALL of my accounts. It took me nearly a year to get my checking account back, over 3 years to get my savings account back, and 5 years to regain access to my Home Equity line of credit. As soon as I got the credit account back, they threw it into collections, and have ruined my credit.
Then, while trying to straighten all this out, they released my loan information to my ex wife with out my permission, a CLEAR violation of privacy law.
I am currently seeking legal action against them for both situations. Do your self a favor and bank somewhere else!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Cookeville Main Office Branch at Cookeville, TN
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby HateRegionsBank, Apr. 21, 2011
I began banking with Union Planters, and they were awesome to work with. Then Regions bought them, and within the next 3 months, lost ALL of my accounts. It took me nearly a year to get my checking account back, over 3 years to get my savings account back, and 5 years to regain access to my Home Equity line of credit. As soon as I got the credit account back, they threw it into collections, and have ruined my credit.
Then, while trying to straighten all this out, they released my loan information to my ex wife with out my permission, a CLEAR violation of privacy law.
I am currently seeking legal action against them for both situations. Do your self a favor and bank somewhere else!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Cookeville Main Office Branch at Cookeville, TN
2 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Ms Harvey
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by Regions1fail, Apr. 11, 2011
I have been banking with Regions over 18 years (DeFuniak Spgs, Fl branch) and when Manager Martha was there - this bank ran like a charm. I can honestly state that when the new manager took over, the customer service plunged to an all time low. With their next to last merger - their in town tellers changed, and all they care about is getting your money IN and keeping as much as possible. Oh! And my "Free Checks" - now cost almost $7.00 (so remind me why that was a "fantastic" reason for joining them? I already have another bank where i live in Idaho- and will shortly be transferring all deposits to a small local branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, De Funiak Springs Branch at Defuniak Springs, FL
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Regions1fail, Apr. 11, 2011
I have been banking with Regions over 18 years (DeFuniak Spgs, Fl branch) and when Manager Martha was there - this bank ran like a charm. I can honestly state that when the new manager took over, the customer service plunged to an all time low. With their next to last merger - their in town tellers changed, and all they care about is getting your money IN and keeping as much as possible. Oh! And my "Free Checks" - now cost almost $7.00 (so remind me why that was a "fantastic" reason for joining them? I already have another bank where i live in Idaho- and will shortly be transferring all deposits to a small local branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, De Funiak Springs Branch at Defuniak Springs, FL
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Iratecust
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by Iratecust, Apr. 05, 2011
These have to some of the most ignorant people I have ever dealt with (notice I said some, not all). I was told 3 different things by 3 different people.I have been trying get my mother's money after she died. I've been to court, filed for a small estate and still can't get it. They said they don't care what the courts say, they have there rules to follow. ???? Not sure what that means, they couldn't explain it either. Finally, will have lawyer call and let him deal with these ignorant people.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Airways Branch at Southaven, MS
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Iratecust, Apr. 05, 2011
These have to some of the most ignorant people I have ever dealt with (notice I said some, not all). I was told 3 different things by 3 different people.I have been trying get my mother's money after she died. I've been to court, filed for a small estate and still can't get it. They said they don't care what the courts say, they have there rules to follow. ???? Not sure what that means, they couldn't explain it either. Finally, will have lawyer call and let him deal with these ignorant people.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Airways Branch at Southaven, MS
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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