Regions Bank, Charleston Ms Branch

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by SoTickedOff, Aug. 14, 2018

So I was told by the Branch Mgr Ewa Frackiewicz that if I enrolled all of our bills under bill pay and set up our kids accounts under us along with all our savings accounts that we would accumulate rewards points that would not expire.  She herself said she had points from years that she didn’t know about and someone called her to redeem them which totaled $500.  So I was very eager and bought into this lie!  Well fast forward a year.  We move to Chicago Illinois where they have no Regions and so it becomes inconvenient to have everything grouped under one entity.  Our kids open accused elsewhere which decreases the number of accounts we control.  I call to have our points converted to cash and I’m told we have no Reward account.  So I have no cash to be converted.  I received emails for more than two years about our points balance.  Then after our move I notice they have stoppped. I’m now told the points expire.  And my Rewards account is closed.  So who closed it?  Because we didn’t.  So they transfer me to the Reward Dept and the recording says call volume is higher than usual and to call back later or go online to redeem points.  Then hangs up!  Thank you Regions for nothing and lying about your services and offers.  I’m so glad we never put all of our eggs in one basket.  I will be closing everything. Oh, and the branch phone number where I set up all of this and was told the lies is no longer in service.  Regions is a not a bank to do business with!  I feel like this is fraud when you’re lied to just to have business.  I’m glad I never used their credit cards and mortgage loans etc.  They tried for years to get us to convert those things but we stood confident in where we were.  This is a warning!!! Don’t do business with Regions!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Waterford Lakes Branch at Orlando, FL
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Banking with them for over 16 years! (Before Amsouth)
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by Tally82, May. 08, 2018

I have been banking with Regions for over 16 years, since they were Amsouth! I love the branch in Summerville,Ga. The employees treat me like part of their family and not just like a customer. They help me soooo much and answer all my questions either in person or by phone! My husband use to bank with BB&T(Summerville Branch)and after 15 years of banking with them, he moved to Regions!!!! Just like me, he loves the family environment the soon we walk in.... Something other banks don't do.
Regions in Summerville put their customers first always and they go beyond their job title to make sure us, the customers, are well taken care of!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Regions Bank, Summerville Ga Branch at Summerville, GA
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They know me
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by TammyR, Sep. 17, 2017

Feels like a small town bank. They helped me in choosing the right products for my teens.  They also know me when I walk in the door. If I have a question, I'm put through to the same person that opened my account when possible. Great service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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