Prosperity Bank, ROANOKE BRANCH

Name:Prosperity Bank, ROANOKE BRANCH
Full Service Brick and Mortar Office
Review: 2.5star22 client reviews
Location:615 E Byron Nelson Blvd
Roanoke, TX 76262

Denton County
View Other Branches
 
Phone:817-491-8585
FDIC Cert:#16835
Established:10/14/1982


The Bank

Name:Prosperity Bank
Concentration:Commercial Lending Specialization
Established:09/13/1949
FDIC Insurance:09/13/1949
Holden By:PROSPERITY BANCSHARES INC
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:324, view all, view on map
Website:http://www.prosperitybankusa.com
Total Assets:$39,298,977,000
Total Deposits:$27,428,729,000
Total Equity Capital:$7,014,604,000
Total Domestic Office Deposits:$27,428,729,000
Net Income:$333,798,000
Quarterly Net Income:$115,744,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%
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Client Review

22 client reviews of Prosperity Bank scored 2.5 out of 5.

Do not Open and Account HERE!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by KLH1, Mar. 29, 2023

I wanted to change banks to one that was in the town I live in as my bank is in SugarLand and Convenient. They do not have staff at the Needville Branch that is easily accessible to open an account. I did finally schedule an appointment and opened an account.  Now I can not sign up for online banking.  I call the 1800 to "fix" the account and was told to go to the branch. The next day I went to the branch and guess what. No one can do it there.  They tell me to call. I call back and was advised I will have to go to the sugarland location as they can not help me because somehow all of the phone numbers on my account are NOT mine and they can not send me a verification code. I will be closing this account tomorrow!  Customer service should not be this bad starting off!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Prosperity Bank, NEEDVILLE BRANCH at Needville, TX
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Poor management
 1star Overall Rating
 1star Office Environment & Staff
by CaliforniaDreaming19, Mar. 13, 2023

I am a GM of a million dollar truck stop and there has been multiple times I was shorted on my change order and the response from the bank “manager” is it must have fell out of the bag! Yea okay when I don’t unzip the bag until it is verified and counted!! Apparently money disappears into thin air! He is so rude and customer service is lousy to be polite. They even “lost” 2 $100 bills from my deposit and I had to tell them to check behind the money counting machine. There is was!! And the tellers giggled and no apologies were given! Brandon has the nerve to tell me that we’re a corporation and not going anywhere. Actually my company is currently in the process of switching banks because this should not happen at a bank- learn to count money!!!

* this reviewer has be with this bank for 1 - 3 years
* this review was made on Prosperity Bank, SLATON BRANCH at Slaton, TX
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Customer Service Rep Stephanie
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by GNNG23, Aug. 01, 2019

Just wanted to give a shout out to Stephanie from the customer service department on being very helpful and friendly. She went above and beyond to help me and my guest on resolving some issues. I spoke to another guy earlier and he was not helpful. Again, thank you Stephanie for helping me out.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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All Reviews...

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