Full Service Brick and Mortar Office
Review: 2.5star22 client reviews
Location:3002 N 12th St
Abilene, TX 79603

Taylor County
View Other Branches
Branch Deposit:$18,381,000
FDIC Cert:#16835

The Bank

Name:Prosperity Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:09/13/1949
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:324, view all, view on map
Total Assets:$39,298,977,000
Total Deposits:$27,428,729,000
Total Equity Capital:$7,014,604,000
Total Domestic Office Deposits:$27,428,729,000
Net Income:$333,798,000
Quarterly Net Income:$115,744,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%

Client Review

22 client reviews of Prosperity Bank scored 2.5 out of 5.

Go somewhere else!
 1star Overall Rating
 1star Interest Rate and Cost
 2star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Jgmcfin, Dec. 17, 2012

My bank was previously American State Bank, a Texas bank with branches in several west Texas towns.  I was with them for 19 years and was very happy with everything, but especially the personal service I got.  Since Prosperity took over, I am not happy with  anything!  Things are not run as they were before.  For one thing, it is nearly impossible to get hold of anyone by phone. Shortly after Prosperity took over, my account mysteriously became over $2000 overdrawn.  I was horrified to find my money had been transferred to a Prosperity customer with the same bank account number as mine with ASB.  It was cleared up, but I have never been sure that I got it all back.  I was supposed to have a free checking account, but have been charged a  service fee every month for an interest bearing account.  (I would have to have several thousand dollars more in my account for their piddling interest rate to provide me with enough to match the $10 fee. ). This has continued even though I called 3 months ago after I saw the first charge, and had them change me to the free account .  I spoke with an employee of the original bank, and I know that she did what I asked, which was to change my account to free checking and refund the fee.  She tried, anyway.  The fee was never refunded and I continue to be charged.  Today I was going over my statement and found a $15 overdraft fee.  My balance was $1300 at the time.  I began the process of changing to a new bank after it had been Prosperity long enough for me to see that I was not going to be happy with them.  You can get an idea of what kind of bank they are when you see that employees who had been with American State Bank for 25-30 years are leaving.  I haven't met anyone who is actually happy with the changes, although I know a few who are willing to give them a little more time to prove to be a good bank.  Ain't gonna happen!  I can hardly wait to finish getting all my direct deposits and automatic payments set up with my local credit union!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Prosperity Bank, 12th Street Branch at Abilene, TX
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