PNC Bank, WHITE MARSH BRANCH
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422 client reviews
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| Name: | PNC Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1804 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | PNC FINL SERVICES GROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2329, view all, view on map |
| Website: | www.pnc.com |
| Total Assets: | $556,138,962,000 |
| Total Deposits: | $433,565,511,000 |
| Total Equity Capital: | $53,454,729,000 |
| Total Domestic Office Deposits: | $433,072,738,000 |
| Net Income: | $6,200,272,000 |
| Quarterly Net Income: | $1,656,720,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
422 client reviews of PNC Bank scored 2.5 out of 5.
ATM
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by VinceC, Apr. 19, 2017
The outside ATM is broken almost every time I come here. For us virtual wallet users, How are we supposed to make a deposit after hours if the ATM cash or check deposit is always broken ? it's not just once in a while one week to check deposit is broken and the next week the cash deposit is broken. I'm not coming to this branch any longer. I'm not coming to this branch any longer
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby VinceC, Apr. 19, 2017
The outside ATM is broken almost every time I come here. For us virtual wallet users, How are we supposed to make a deposit after hours if the ATM cash or check deposit is always broken ? it's not just once in a while one week to check deposit is broken and the next week the cash deposit is broken. I'm not coming to this branch any longer. I'm not coming to this branch any longer
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Horrible staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ztjjrl8895, May. 06, 2015
I just moved to the area and I was accustomed to the wonderful staff at the PNC in Frederick, MD. Well, all PNCs are not the same. The staff at the White Marsh location is rude, unfriendly and makes you feel like you're a burden to them. One of the higher-ups, "Marlon," has questioned me on multiple occasions why I come to this branch when I live in PA. Well, I work across the street. And, why is it his business? Then I came in to withdraw money from my savings account, he asked what it was for, I told him it was to have my car worked on. Then he continued to question me about the car work, why I had to pay in cash, then again why I'm here when I live in PA. Needless to say, I called corporate to file a complaint, and they've been wonderful.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
13 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ztjjrl8895, May. 06, 2015
I just moved to the area and I was accustomed to the wonderful staff at the PNC in Frederick, MD. Well, all PNCs are not the same. The staff at the White Marsh location is rude, unfriendly and makes you feel like you're a burden to them. One of the higher-ups, "Marlon," has questioned me on multiple occasions why I come to this branch when I live in PA. Well, I work across the street. And, why is it his business? Then I came in to withdraw money from my savings account, he asked what it was for, I told him it was to have my car worked on. Then he continued to question me about the car work, why I had to pay in cash, then again why I'm here when I live in PA. Needless to say, I called corporate to file a complaint, and they've been wonderful.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
13 of 16 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Just the most recent frustrating experience
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AppleNerd, Mar. 24, 2013
My husband has a business account that he started at this branch. The strip on his card went bad, so he ordered another card. After a few weeks, it hadn't come in yet. He went inside, specifically said he was about to go out of the country and ordered another one. He gets to Canada and can't check in because the card he still had was cancelled. When his new card was ordered, he should have been told his old number would be invalid.
Then, he gets back and goes INSIDE to deposit the check he earned. Two weeks later, we found the check in our mailbox. Apparently, it was being returned to us because it doesn't have a date. It is a Canadian check. IT DOESN'T HAVE A PLACE FOR A DATE. If the check needed a date added to it, then the person at the counter should have been the checkpoint for that, not sending the check back 2 weeks later- after we expected that money to be in the account. This is just the latest experience. Managers have not been helpful with setting up account in general.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
9 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AppleNerd, Mar. 24, 2013
My husband has a business account that he started at this branch. The strip on his card went bad, so he ordered another card. After a few weeks, it hadn't come in yet. He went inside, specifically said he was about to go out of the country and ordered another one. He gets to Canada and can't check in because the card he still had was cancelled. When his new card was ordered, he should have been told his old number would be invalid.
Then, he gets back and goes INSIDE to deposit the check he earned. Two weeks later, we found the check in our mailbox. Apparently, it was being returned to us because it doesn't have a date. It is a Canadian check. IT DOESN'T HAVE A PLACE FOR A DATE. If the check needed a date added to it, then the person at the counter should have been the checkpoint for that, not sending the check back 2 weeks later- after we expected that money to be in the account. This is just the latest experience. Managers have not been helpful with setting up account in general.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, White Marsh Branch at Nottingham, MD
9 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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