PNC Bank, Review

PNC Bank, Review

Average rating stars based on 423 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
149
4 star:
21
3 star:
15
2 star:
20
1 star:
218
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PNC WAlhaven
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by CustomerFirst, Jan. 14, 2011

One of the worst branches of the bank. Wait times are very long, tellers have bad attitudes and they are not able to resolve porblems.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Wallhaven Branch at Akron, OH
5 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Hours of Operation
 4star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by jgyory, Jan. 10, 2011

The web site has it mixed up.  The drive up window opens at 8 AM, and the office opens at 9 AM.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Bexley Branch at Columbus, OH
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PNC BANK BURBANK IL 87th st
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by akpjjunk, Dec. 07, 2010

this was a horrific experience i went to open my account after initiating it online-I was told to go in and finish the transaction. It said nothing about two forms of ID- I went in and WAITED FOR 50 MINUTES before being seen by a banker it was ridiculous and then to be told to come back b/c i didnt have two forms of ID-I would  not have been so irritated had i not waited so long about coming back-I only had my drivers license i told the banker that i did not drive and coming back would be hard on me-(and having the person who normally helps me out-want to come back after waiting in the car for 50 minutes would be a long shot)I just had them close it down. Customer service here was HORRIFIC it was crowded noisy and the wait was horrible-would not recommend at all- I had wanted to use this bank because of all the online options and it turned out to be a huge hassle! BEWARE!!!!!!!!!!!!!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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The assistant vice president, Cecile Mills is incompetent
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by concerned, Nov. 30, 2010

After years of service with the PNC in Mount Pocono, PA, I moved to Leonia thinking I would receive the same quality service. To my surprise I encounter the worse manager I have ever met. She refused to provide me with a cashiers check despite the fact it is my own money. She stated that she needed to know why I was in Leonia and that such services can not be provided to Pennsylvania residents. She was highly rude and unprofessional. I will be closing my account with pnc because of this manager.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Sincere and customer-centered service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by maestra75428, Nov. 30, 2010

I opened an account in August when we first moved to No. Virginia. They were very kind to my children and got us started with all the services we needed.  I found the online system to be far more user/consumer friendly than the "major" bank we used previously. I am neither wealthy, young, nor attractive, but I am treated like a favorite relative.  They know me by name and once even carried a heavy case of water to my car.  They assisted me in rolling over my childrens' 529 account from another state.  When I go in from time to time, they never forget to ask about my family and my job.  Based on the great treatment we consistently recieve, I will be opening a business account with PNC as well, because I know I will be well-informed.  Good job!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Paula Koester
 2star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 2star Other Services
by Healthy, Nov. 11, 2010

Phone has been ringing for 10 minutes and NO one answers.  4:30 in the afternoon

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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aweful!
 1star Overall Rating
 1star Interest Rate and Cost
 3star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by casholio, Nov. 03, 2010

PNC took over National City bank in April 2010.  I was told nothing would change.  LIARS!  Monthly maintenance fees more than doubled.  (Business accounts pay THEM to have a bank account there.)  Money deposited isn't available until the following day, unlike National City.  When confronted about some issues, a girl working there told me how things are just like National City.  I laughed, and asked her how long she had worked for National City.  I was prepared to laugh at her when she responded with 1 or 2 years.  She said, "five months"!  HAHAHAHAHA!!!  Really?  5 months?  At that point, you hadn't even met everyone you work with!  I had been with National City for 11+ years, since this girl was probably 8 or 9 years old.  Long and short of it is, PNC is bad news, and I'll be happy to see them go.  (And they will)

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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Don't Do It! PNC does not release deposits; puts them on hold...
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by LAKEBLUFFIL, Oct. 02, 2010

I deposited a US Government Treasury check for $84,815 into a regular savings account at PNC.  After TWO WEEKS of having the money deposited in my account, PNC refused to allow me to withdraw my money!  While the local staff is nice, no one was availble to help at the newly opened Lake Bluff, IL branch to remove the "hold" and they said it had to be cleared by their legal department in another state.  I opened a couple accounts to try and help a new local business in my town be successful.  PNC is not a small town bank but another huge bank which appears to like to hold peoples money and wrap their excuses for incompetence around new banking regulations.  There is absolutely no reason a bank should not allow a two week old deposit to be withdrawn; especially since a US Treasury check takes ONE DAY to clear.  Sorry PNC, but I will take my business elsewhere and would encourage others to do the same.   

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
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Sir
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by mx4intx, Sep. 15, 2010

The branch manager put a 3 day hold on a deposit because I questioned the teller as to why when this had never happened before and after having been told that all checks now clear in one day. It's all electronic, why does it even take a whole day when electricity travels at almost the speed of light, which happens to roughly be 186,000 miles per second. This is fast enough for a check to clear by computer about 46 times in a single second if you are halfway around the world.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
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So wonderful!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by KCDaisy, Sep. 08, 2010

The people that work at this branch are so wonderful!  They are always friendly and helpful.  I closed my Bank of America account to bank with PNC just because the location in Stop & Shop is very convenient and the hours are fantastic!  

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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Great customer service
 5star Overall Rating
by Pittsburgh, Aug. 02, 2010

When my mom needed to set up a checking account, we went to the Carnegie branch of PNC and had such a great experience. the Assistant Branch manager took an hour with us, since this involved transferring funds, contacting social security... Throughout the time, she was kind, smart, organized and calm. Would definitely recommend this branch. (I've been with PNC for a long time and this is not unusual)

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
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University Professor
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by khalaf52, May. 30, 2010

best in the area. Fast, relipble, clean service. Honest,professional and friendly staffs.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
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careful of what they say
 1star Overall Rating
 1star Waiting Time
 1star Other Services
by coldhart, May. 25, 2010

on april 23 i opened an account with pnc. i was told for the first 30 days for any deposited checks there would be a two day waiting period . there after deposited checks before 1pm would be credited the next day...on may 24th i deposited money into this account which by my timeline would make it 31 days . when my money didnt show up on tuesday i was told they did not count that sunday, and i would have to wait until wednesday to see my deposit...as i see it, this last sunday should have no effect on the count of 30 days, the other sundays n saturdays n holidays were all counted, why is this particular sunday not included. after 4 tedious phone calls to the bank of which i heard 4 different versions of what to expect i was disqusted with the results, and that was money wouldnt be available until wednesday, my suggestion is dont use this bank, because when they make a mistake they dont try to correct but instead give you double talk and no satisfaction....be careful of what they say, its not what they mean

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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