PNC Bank, Review

Horrible Bank
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by IHATEPNCBANK, May. 26, 2011

This branch is horrible!  I am a 1st Niagara customer. I used their ATM (paying a $3 fee to do so!) and while I was counting my money, the ATM machine sucked my card back in.  There was no warning, no beeping, nothing!  I went into the branch to ask for my card back.  They said, "Sure!  We just need your driver's license."  When they saw it was a 1st Niagara card, they refused to give it back in spite of the fact that I showed my license, showed the receipt for the transaction.  They kept my property and I'm filing a complaint with the attorney general.  Go to a smaller back that believes in serving people honestly and ethically instead of mindlessly following idiotic policies meant to punish consumers of other banks.

* this review was made on PNC Bank, Robinson Towne Center Branch at Pittsburgh, PA
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Worst Bank in Sandusky
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by mad541440, May. 07, 2011

I went to cash a check drawn on a PNC account, they refused and told me I had to wait for it to clear. And I have (or had I closed it) an account with this bank! Worst service I know. Go to 5th 3rd!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Milan Road Branch at Sandusky, OH
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PNC ROME HILLIARD ROAD SUCKS
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by Pncdoesntcare, May. 05, 2011

Had purchased something online and didnt recieve. The program we ordered was bad and the company had many write ups about it. Went in and told them and was assured we would get refund- DIDNT HAPPEN. They protect scammers online better than they do their own customers. Recently had 2 charges we didnt make and went online to review the companys info. only to find out they ripped many other off . Went in to speak to bank personell and was told to call their 1-800 number. Very unhappy with staff at bank that seems to now change weekly.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hilliard-Rome Branch at Hilliard, OH
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Bank manager
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by Anniebartow, May. 03, 2011

The manager told me that she would reverse a bank charge when I sat down with her to discuss an error.   The next day when I called her she refused, saying she could do nothing about it. She purposely told what I wanted to hear when I was in her office to get rid of me.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Oakwood Branch at Dayton, OH
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Cant even open a savings account!
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by rfmrfm, Mar. 10, 2011

Ever walk into a bank with proper ID, & ask to open a savings account?
PNC will not allow unless you have $400 to start! If you say no, they will bargain you down to $50. But the man at the drive-through minutes before just said,"oh sure! You can open savings w/ only $1.00."
Any bank, anywhere w/ be happy to open a savings w/ $1 or $1.ooooooo. But not at PNC!
Each person makes up their own rules,& policies. Drive through says one thing, inside says another, phone call says another.
National City wasn't like this. It knew how to do business.
Wonder what the bank auditor would think about this kind of practices? Each one telling you something different, & not allowing you to open the kind of account you want.
I should just keep my $$ in a mattress.




* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Mt. Vernon-Main Branch at Mount Vernon, OH
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WORST MANAGEMENT AND WORST CUSTOMER SERVICE
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by Seakist, Mar. 02, 2011

Poor management. Poor customer service. Poor worth ethics. People who work here should be ashamed of themselves.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Kenilworth Branch at Kenilworth, NJ
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Botched auto loan denies me title, but requires me to pay anyway
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by nerveknob, Mar. 02, 2011

Stay away from this bank.  They can really ruin your life!

I had purchased/financed a used vehicle and they botched up the paperwork so badly that the manufacturer will not release the title, but they established the loan and still hold me responsible.  I cannot drive or license my $33k car due to PNC's horrendous handling of the title work.  And they are still holding me to the loan.  It's been two months and no sight of a resolution.  The manufacturer got their pay-off and they consider the car still owned by the prior owner, who is unreachable.  

They are destroying my (once 811 score) credit... costing me thousands... and basically ruining my life.  I'm so sick from this I cannot stand it.  Attorney fees will be through the roof.  This started with the PNC Branch on Henderson in Columbus, OH.. and has progressed to their upper tier loan centers with no resolution (all of PNC has been useless in trying to resolve this).  Henderson Road, Columbus is horribly managed (well all of it is).  And this after being an excellent customer with a prior vehicle.

PNC is heartless and will not resolve this.  They simply say, "sorry".  So, please find another institution to finance through and save yourself the pain. These people are thieves!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Henderson Road Branch at Columbus, OH
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ROBERT B. GRIMES
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by MRGRIMES, Feb. 25, 2011

I STOPPED AT YOUR ATM -2/25.2002. USING MY TD BANK CARD.ITRIED TO WITHDRAW $200.00 PLUS YOUR CHARGE OF #3.00. YOUR EQUIPTMENT PRINTED A RECEIPT 022511*4897. I RECEIVED NO MONEY. I WENT INSIDE YOUR BRANCH , ONLY TO BE TOLD TO GO TO TD BANK TO FIND OUT WHAT HAPPENED. NO LUCK. WHO HAS MY $200.00.IT WAS TAKEN OUT OF MY ACCOUNT. MY NAME IS ROBERT B. GRIMES AT 9505 HENSLEY RD. MANASSAS. VA. 703-408-0429


* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Wellington Station Branch at Manassas, VA
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What a joke!
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by Westmichigan2011, Feb. 15, 2011

Ever wonder where they put most of the unprofessional employees?
Well wonder no more, they are at this branch. Just step into this bank and you’ll quickly notice the level of customer service that you DO NOT get. There will be one person working and the rest of the employees walk around. Ask them about their programs and no one seems to know the details of the accounts that they are advertising, and to top it off, the branch manager is never there to help you get information that the other ladies do not even have a clue on. Your money is better off hidden under your mattress than to these unknowledgeable people here.


* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Norton Avenue Branch at Muskegon, MI
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PNC if you LIKE being harassed!
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by kimbers10, Jan. 28, 2011

I was with PNC (the Meadville branch) for ten years. Extra fees, hidden online banking fees, oh, and a branch manager who called and harassed 3 members of my family b/c we took out large amounts of money occasionally.  Every time I took out more than 1000 I received 20 questions, how is how I spend MY money THEIR business?? Yeah, I don't know....At the moment 4 members of my family are withdrawing over 200,000 of their money from PNC and moving to North West Bank...never have I been treated so poorly/suspiciously by anyone! The bank manager, Debbie, even had the nerve to say "That's questionable" when I told her taking out large sums of money wasn't illegal! Gotta love when your bank insinuates you're a criminal...definitely stay far away from them!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Meadville Branch at Meadville, PA
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Industry Prostitutes Still ?
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by JimFortPierceFL, Jan. 26, 2011

This bank corporation PNC has no decision making made locally. It never used to be that way when it was National City. They act like they are NUNS now, after they have been prostitutes for years. CUSTOMERS IN FLORIDA BEWARE.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lakewood Park Office at Fort Pierce, FL
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PNC WAlhaven
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by CustomerFirst, Jan. 14, 2011

One of the worst branches of the bank. Wait times are very long, tellers have bad attitudes and they are not able to resolve porblems.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Wallhaven Branch at Akron, OH
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PNC BANK BURBANK IL 87th st
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by akpjjunk, Dec. 07, 2010

this was a horrific experience i went to open my account after initiating it online-I was told to go in and finish the transaction. It said nothing about two forms of ID- I went in and WAITED FOR 50 MINUTES before being seen by a banker it was ridiculous and then to be told to come back b/c i didnt have two forms of ID-I would  not have been so irritated had i not waited so long about coming back-I only had my drivers license i told the banker that i did not drive and coming back would be hard on me-(and having the person who normally helps me out-want to come back after waiting in the car for 50 minutes would be a long shot)I just had them close it down. Customer service here was HORRIFIC it was crowded noisy and the wait was horrible-would not recommend at all- I had wanted to use this bank because of all the online options and it turned out to be a huge hassle! BEWARE!!!!!!!!!!!!!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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The assistant vice president, Cecile Mills is incompetent
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by concerned, Nov. 30, 2010

After years of service with the PNC in Mount Pocono, PA, I moved to Leonia thinking I would receive the same quality service. To my surprise I encounter the worse manager I have ever met. She refused to provide me with a cashiers check despite the fact it is my own money. She stated that she needed to know why I was in Leonia and that such services can not be provided to Pennsylvania residents. She was highly rude and unprofessional. I will be closing my account with pnc because of this manager.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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aweful!
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by casholio, Nov. 03, 2010

PNC took over National City bank in April 2010.  I was told nothing would change.  LIARS!  Monthly maintenance fees more than doubled.  (Business accounts pay THEM to have a bank account there.)  Money deposited isn't available until the following day, unlike National City.  When confronted about some issues, a girl working there told me how things are just like National City.  I laughed, and asked her how long she had worked for National City.  I was prepared to laugh at her when she responded with 1 or 2 years.  She said, "five months"!  HAHAHAHAHA!!!  Really?  5 months?  At that point, you hadn't even met everyone you work with!  I had been with National City for 11+ years, since this girl was probably 8 or 9 years old.  Long and short of it is, PNC is bad news, and I'll be happy to see them go.  (And they will)

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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Don't Do It! PNC does not release deposits; puts them on hold...
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by LAKEBLUFFIL, Oct. 02, 2010

I deposited a US Government Treasury check for $84,815 into a regular savings account at PNC.  After TWO WEEKS of having the money deposited in my account, PNC refused to allow me to withdraw my money!  While the local staff is nice, no one was availble to help at the newly opened Lake Bluff, IL branch to remove the "hold" and they said it had to be cleared by their legal department in another state.  I opened a couple accounts to try and help a new local business in my town be successful.  PNC is not a small town bank but another huge bank which appears to like to hold peoples money and wrap their excuses for incompetence around new banking regulations.  There is absolutely no reason a bank should not allow a two week old deposit to be withdrawn; especially since a US Treasury check takes ONE DAY to clear.  Sorry PNC, but I will take my business elsewhere and would encourage others to do the same.   

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
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Sir
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by mx4intx, Sep. 15, 2010

The branch manager put a 3 day hold on a deposit because I questioned the teller as to why when this had never happened before and after having been told that all checks now clear in one day. It's all electronic, why does it even take a whole day when electricity travels at almost the speed of light, which happens to roughly be 186,000 miles per second. This is fast enough for a check to clear by computer about 46 times in a single second if you are halfway around the world.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
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careful of what they say
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by coldhart, May. 25, 2010

on april 23 i opened an account with pnc. i was told for the first 30 days for any deposited checks there would be a two day waiting period . there after deposited checks before 1pm would be credited the next day...on may 24th i deposited money into this account which by my timeline would make it 31 days . when my money didnt show up on tuesday i was told they did not count that sunday, and i would have to wait until wednesday to see my deposit...as i see it, this last sunday should have no effect on the count of 30 days, the other sundays n saturdays n holidays were all counted, why is this particular sunday not included. after 4 tedious phone calls to the bank of which i heard 4 different versions of what to expect i was disqusted with the results, and that was money wouldnt be available until wednesday, my suggestion is dont use this bank, because when they make a mistake they dont try to correct but instead give you double talk and no satisfaction....be careful of what they say, its not what they mean

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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