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PNC Bank, Review
PNC Bank, Review
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A total of 218 Reviews with 1 Star
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THE WORST SERVICE
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by Lancaster, Jan. 22, 2013
I have three accounts with PNC. I went in to withdraw some of MY MONEY one day. I had the mispleasure, to say the least, of dealing with AKI ZIELINSKI. She treated me as though she was donating the money to me. She was IMPOLITE and UNPROFESSIONAL, IGNORANT and CERTAINLY OBTUS. I showed her FOUR forms of IDs including my drivers license, a credit card, a debit card and a payroll check and she still refused to help me. The branch manager was not available; the assistant manager was not available and I ended up having to deal with that ignorant unprofessional lady who has no idea how to service a customer.
Eventually, after almost 20 minutes I was so frustrated and disgruntled that I went to another branch where in few short minutes I was in and out.
PLEASE DO YOURSELF A FAVOR AND BANK SOMEWHERE ELSE.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Stone Mill Plaza Branch at Lancaster, PA
6 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Lancaster, Jan. 22, 2013
I have three accounts with PNC. I went in to withdraw some of MY MONEY one day. I had the mispleasure, to say the least, of dealing with AKI ZIELINSKI. She treated me as though she was donating the money to me. She was IMPOLITE and UNPROFESSIONAL, IGNORANT and CERTAINLY OBTUS. I showed her FOUR forms of IDs including my drivers license, a credit card, a debit card and a payroll check and she still refused to help me. The branch manager was not available; the assistant manager was not available and I ended up having to deal with that ignorant unprofessional lady who has no idea how to service a customer.
Eventually, after almost 20 minutes I was so frustrated and disgruntled that I went to another branch where in few short minutes I was in and out.
PLEASE DO YOURSELF A FAVOR AND BANK SOMEWHERE ELSE.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Stone Mill Plaza Branch at Lancaster, PA
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mis
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by misinformedover, Jan. 17, 2013
PNC has incompetent people who presently work in their branches as well as in their Indiana Harbor Branch retail escaltion division.
Each time I call i receive nothing. No one ever knows anything. I have banked with Chase, Wamu, BOA but I guess this is why they are not an accredited business with the BBB
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Indiana Harbor Branch at East Chicago, IN
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby misinformedover, Jan. 17, 2013
PNC has incompetent people who presently work in their branches as well as in their Indiana Harbor Branch retail escaltion division.
Each time I call i receive nothing. No one ever knows anything. I have banked with Chase, Wamu, BOA but I guess this is why they are not an accredited business with the BBB
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Indiana Harbor Branch at East Chicago, IN
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Stole my money
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by unhappycamper1, Jan. 10, 2013
I deposited a personal check on Thursday and that money was made available to me by Saturday. I started using my money that day and all weekend up until Tuesday. Much to my surprise they put a hold on my account when I tried to withdraw some of my money. They said that "loss prevention" flagged it. I asked why they would make the funds available Saturday, deduct the funds from the other party's account, then not "hold" my account until Tuesday. They gave me a manufactured answer and told me my funds won't be available again until the following Saturday so they can make sure the check is valid. I told them my business partner who wrote the check is a millionaire and it should onlt take a simple phone call to verify the funds. They said thats not how "their" policy works. So my next question was, then how can you know the funds will be available on Saturday? Obviously, this stumped them and they said they don't know. All in all, 5k is missing from my partners account, and I dont have it either. They took the money from his account, made it available to me, then took it away. I'm very displeased and frustrated.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, East College Branch at Normal, IL
6 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby unhappycamper1, Jan. 10, 2013
I deposited a personal check on Thursday and that money was made available to me by Saturday. I started using my money that day and all weekend up until Tuesday. Much to my surprise they put a hold on my account when I tried to withdraw some of my money. They said that "loss prevention" flagged it. I asked why they would make the funds available Saturday, deduct the funds from the other party's account, then not "hold" my account until Tuesday. They gave me a manufactured answer and told me my funds won't be available again until the following Saturday so they can make sure the check is valid. I told them my business partner who wrote the check is a millionaire and it should onlt take a simple phone call to verify the funds. They said thats not how "their" policy works. So my next question was, then how can you know the funds will be available on Saturday? Obviously, this stumped them and they said they don't know. All in all, 5k is missing from my partners account, and I dont have it either. They took the money from his account, made it available to me, then took it away. I'm very displeased and frustrated.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, East College Branch at Normal, IL
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Broken promises
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by Brevardmom, Jan. 03, 2013
Don't open an account thinking that you are going to get the $150 incentive. This is just a scam and they never plan on depositing the money. At first they said the "code" didn't get input properly and it would be fixed and then they said it was passed the promotion time so they couldn't rectify it. Customer service is rude and unprofessional. I don't trust my money with this bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, The Avenue @ Viera Branch at Melbourne, FL
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Brevardmom, Jan. 03, 2013
Don't open an account thinking that you are going to get the $150 incentive. This is just a scam and they never plan on depositing the money. At first they said the "code" didn't get input properly and it would be fixed and then they said it was passed the promotion time so they couldn't rectify it. Customer service is rude and unprofessional. I don't trust my money with this bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, The Avenue @ Viera Branch at Melbourne, FL
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PNC Bank 57W - God Awful - Stay Away
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by FMinusToWashtnPNC, Jan. 02, 2013
Left PNC after experiencing this branch as slow, slow, slow and not one employee seems to care. Not very upbeat people.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Washington Route 57 Branch at Washington, NJ
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby FMinusToWashtnPNC, Jan. 02, 2013
Left PNC after experiencing this branch as slow, slow, slow and not one employee seems to care. Not very upbeat people.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Washington Route 57 Branch at Washington, NJ
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RW1122
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by RW1122, Dec. 31, 2012
First of all, going to the bank should not be a stressful situation as it always was for me when I had my account with PNC. I travel quite a bit around the Pittsburgh area and have gone to many PNC locations. It starts from the top. PNC only caters to people that have a large amount of money in their bank. Everybody else gets ripped-off with their excessive fees (they've even been fined and have been forced to refund their illegal fees). I used to have what was called a "free checking account". Well to me, free means free. They would regularly take out a "maintenance fee" of $75.00, without any advance notice, which would regularly put my account in the negative. Then I would have to argue with them to refund these illegal maintenance fees plus the NSF fees, as a result of them taking money from my account illegaly. The last time it happened, I told them to leave their sticky paws off my money. Well, it happened again and I closed my account a year ago. I opened a new account with another bank, and have not one time had any problems that I repeatedly experienced with this rip-off PNC bank. I would never do any type of business with them again. PNC to me stands for Pigs 'N Crooks.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Natrona Heights Branch at Natrona Heights, PA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RW1122, Dec. 31, 2012
First of all, going to the bank should not be a stressful situation as it always was for me when I had my account with PNC. I travel quite a bit around the Pittsburgh area and have gone to many PNC locations. It starts from the top. PNC only caters to people that have a large amount of money in their bank. Everybody else gets ripped-off with their excessive fees (they've even been fined and have been forced to refund their illegal fees). I used to have what was called a "free checking account". Well to me, free means free. They would regularly take out a "maintenance fee" of $75.00, without any advance notice, which would regularly put my account in the negative. Then I would have to argue with them to refund these illegal maintenance fees plus the NSF fees, as a result of them taking money from my account illegaly. The last time it happened, I told them to leave their sticky paws off my money. Well, it happened again and I closed my account a year ago. I opened a new account with another bank, and have not one time had any problems that I repeatedly experienced with this rip-off PNC bank. I would never do any type of business with them again. PNC to me stands for Pigs 'N Crooks.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Natrona Heights Branch at Natrona Heights, PA
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They say the empathize....but...
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by boondocksaint76, Dec. 13, 2012
I just had two instances in two hours. One at the branch and one on the phone with a manager in regards to overdraft fees. I have to problem if I overdraft, but the last two instances I was not notified until the following day by email and I have one of the balance notifications on my account. I immediately put money in the morning of the bank to prove it, keep my receipts and email notices. I walked in with all information and was basically told it was my fault for not being responsible for my account. Sorry, but I don't check my account everyday with my smart phone surgically attached to my hip like some people. What is the point of having online access and notifications if it is after the fact the following business day and have to put cash in as opposed to transferring money online. Sorry but not all of us our capable of that and still have to do it the old fashioned way. No wonder some of these banks are being sued for these outlandishly high fees and what I consider a bit fraudulent too. Bye bye PNC...Merry X-mas.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, St. Clair Banking Center Branch at Pittsburgh, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby boondocksaint76, Dec. 13, 2012
I just had two instances in two hours. One at the branch and one on the phone with a manager in regards to overdraft fees. I have to problem if I overdraft, but the last two instances I was not notified until the following day by email and I have one of the balance notifications on my account. I immediately put money in the morning of the bank to prove it, keep my receipts and email notices. I walked in with all information and was basically told it was my fault for not being responsible for my account. Sorry, but I don't check my account everyday with my smart phone surgically attached to my hip like some people. What is the point of having online access and notifications if it is after the fact the following business day and have to put cash in as opposed to transferring money online. Sorry but not all of us our capable of that and still have to do it the old fashioned way. No wonder some of these banks are being sued for these outlandishly high fees and what I consider a bit fraudulent too. Bye bye PNC...Merry X-mas.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, St. Clair Banking Center Branch at Pittsburgh, PA
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Horrible Customer Service :(
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by burton12, Dec. 10, 2012
Went in today to put some money in my checking account. The young women who helped me made me feel so dumb! She was rude and not welcoming. She acted as though I should have known everything about the banking system and talked down to me. I went a little bit ago and it was the same type of customer service but different girl! Find new employees!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Saline Branch at Saline, MI
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby burton12, Dec. 10, 2012
Went in today to put some money in my checking account. The young women who helped me made me feel so dumb! She was rude and not welcoming. She acted as though I should have known everything about the banking system and talked down to me. I went a little bit ago and it was the same type of customer service but different girl! Find new employees!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Saline Branch at Saline, MI
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Typical Big Bank - Lip service but no action for individual
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by Rogerb, Dec. 10, 2012
They are a "chase your balance" bank. They are a typical big bank that cares nothing about the individual. I have been banking with them and/or NCB for over 40 years. Before the economic downturn I had a credit card with a $10k balance. As I have paid it down they follow right behind me dropping the available balance. It always looks like I am maxed out. This crushes my credit score. I spoke to a representative and their basic response..............tough crap.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lincoln Village Branch at Columbus, OH
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby Rogerb, Dec. 10, 2012
They are a "chase your balance" bank. They are a typical big bank that cares nothing about the individual. I have been banking with them and/or NCB for over 40 years. Before the economic downturn I had a credit card with a $10k balance. As I have paid it down they follow right behind me dropping the available balance. It always looks like I am maxed out. This crushes my credit score. I spoke to a representative and their basic response..............tough crap.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lincoln Village Branch at Columbus, OH
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Discrimination
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by rose0348, Dec. 07, 2012
My family is with PNC bank (not for long) , about every friday we go there to deposit checks. My family is treated so poorly, my son 17 and daughter 19 have both came home complaining. They have told me stories about how they get funny looks from the tellers, how unfriendly the tellers are and how my son and daughter are treated as if they are not even there ... POOR CUSTOMER SERVICE ! PNC bank has been posting opening positions for a teller from about aug.2012-now , my daughter has applied numerous amounts of times and yet they keep dening her application. I honestly think that this is a race issue. PNC bank .. this is not fair at all , and your service sucks !
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Havre De Grace Branch at Havre De Grace, MD
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rose0348, Dec. 07, 2012
My family is with PNC bank (not for long) , about every friday we go there to deposit checks. My family is treated so poorly, my son 17 and daughter 19 have both came home complaining. They have told me stories about how they get funny looks from the tellers, how unfriendly the tellers are and how my son and daughter are treated as if they are not even there ... POOR CUSTOMER SERVICE ! PNC bank has been posting opening positions for a teller from about aug.2012-now , my daughter has applied numerous amounts of times and yet they keep dening her application. I honestly think that this is a race issue. PNC bank .. this is not fair at all , and your service sucks !
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Havre De Grace Branch at Havre De Grace, MD
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You don't deserve to get yelled at to get a mortgage at PNC
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by NotHappy1234, Nov. 17, 2012
DON'T EVER COME TO THIS PNC BRANCH TO GET MORTGAGE!
Customer service at this branch sucks!!
When I first came in, two securities, one kind of sitting ON the table talking to the other one.
I went there for first time home mortgage, Rudy Lopez was the mortgage banker who helped me. God, I swear, I will never step into that location again.
His tone for the entire time is extremely arrogant! It sounds like customers are begging him to get a mortgage! You are a professional banker! You CAN NOT bring your personal mood of the day into your work ok?
I hope this location could improve their banker's profession at work.No any customer deserve to go to a bank to get yelled at like this in order to get mortgage! Only if you want to.
PNC
5247 N Broadway
Chicago, IL 60640
This location!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Broadway/Berwyn Branch at Chicago, IL
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby NotHappy1234, Nov. 17, 2012
DON'T EVER COME TO THIS PNC BRANCH TO GET MORTGAGE!
Customer service at this branch sucks!!
When I first came in, two securities, one kind of sitting ON the table talking to the other one.
I went there for first time home mortgage, Rudy Lopez was the mortgage banker who helped me. God, I swear, I will never step into that location again.
His tone for the entire time is extremely arrogant! It sounds like customers are begging him to get a mortgage! You are a professional banker! You CAN NOT bring your personal mood of the day into your work ok?
I hope this location could improve their banker's profession at work.No any customer deserve to go to a bank to get yelled at like this in order to get mortgage! Only if you want to.
PNC
5247 N Broadway
Chicago, IL 60640
This location!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Broadway/Berwyn Branch at Chicago, IL
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PNC is the Worst bank I ever deal with....
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by Navid, Nov. 05, 2012
My old bank RBC was the best, but when PNC takeover nothing but problem!!
They didn't send me my credit card bill and place me 30 days late in my credit report!! I called them and sent them a letters but there is NO CUSTOMER service!!!
I just got the attorney to help me and so far cost me $5000 to start... I will not give up fighting with them because it was not my fault!!!! They put me on paperless without my permeation. Shame on PNC bank
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, National City Pcg-Sarasota Branch at Sarasota, FL
3 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Navid, Nov. 05, 2012
My old bank RBC was the best, but when PNC takeover nothing but problem!!
They didn't send me my credit card bill and place me 30 days late in my credit report!! I called them and sent them a letters but there is NO CUSTOMER service!!!
I just got the attorney to help me and so far cost me $5000 to start... I will not give up fighting with them because it was not my fault!!!! They put me on paperless without my permeation. Shame on PNC bank
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, National City Pcg-Sarasota Branch at Sarasota, FL
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Office Manager
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by officemanager, Oct. 31, 2012
You'd better have the teller check your bills to be sure they are not counterfeit. THEIR POLICY SEEMS TO BE THAT IF THEY GIVE YOU A COUNTERFEIT BILL AND YOU LEAVE THE BANK WITH IT YOU ARE OUT OF LUCK. THEY DON'T TAKE RESPONSIBILITY FOR IT.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hyde Park Plaza Branch at Cincinnati, OH
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby officemanager, Oct. 31, 2012
You'd better have the teller check your bills to be sure they are not counterfeit. THEIR POLICY SEEMS TO BE THAT IF THEY GIVE YOU A COUNTERFEIT BILL AND YOU LEAVE THE BANK WITH IT YOU ARE OUT OF LUCK. THEY DON'T TAKE RESPONSIBILITY FOR IT.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hyde Park Plaza Branch at Cincinnati, OH
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Counterfeit bills
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by ckorb, Oct. 30, 2012
This branch passed a counterfeit bill on 10/29/12. Within 10 minutes they were contacted by the 5/3 in kroger across the parking lot advising them they had passed a fake bill to one of their customers. PNC refused to replace the bad bill as there policy states if you leave the bank with it, it's not their problem, even though at least one employee for PNC did not follow other policy procedures to prevent them from having the bill in the first place. A client of any financial institution should be able to have the confidence that the employees of a bank have the technology and ability to identify counterfeit bills. If they can't do it, how in the world could they possibly think a consumer who is not trained to i.d. counterfeit bills could do it? boviously their competitor 5/3 has the ability.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Hyde Park Plaza Branch at Cincinnati, OH
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ckorb, Oct. 30, 2012
This branch passed a counterfeit bill on 10/29/12. Within 10 minutes they were contacted by the 5/3 in kroger across the parking lot advising them they had passed a fake bill to one of their customers. PNC refused to replace the bad bill as there policy states if you leave the bank with it, it's not their problem, even though at least one employee for PNC did not follow other policy procedures to prevent them from having the bill in the first place. A client of any financial institution should be able to have the confidence that the employees of a bank have the technology and ability to identify counterfeit bills. If they can't do it, how in the world could they possibly think a consumer who is not trained to i.d. counterfeit bills could do it? boviously their competitor 5/3 has the ability.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Hyde Park Plaza Branch at Cincinnati, OH
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Loan Consolidation
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by SOCCER, Oct. 18, 2012
Applied for Loan Consolidation and approved. Was told over the phone that PNC controlls payout and will write checks. Get to the location, told a lump sum was feasible. Link to account not active after receiving written letter of approval. Still waiting on PNC. I have an appt at 3:30 tomorrow but still do not know if the loan will be closed. Faith in PNC shaky as still getting mixed infomation as to whether a lump sum is viable or not or does PNC send check directly?
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cary Branch at Cary, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SOCCER, Oct. 18, 2012
Applied for Loan Consolidation and approved. Was told over the phone that PNC controlls payout and will write checks. Get to the location, told a lump sum was feasible. Link to account not active after receiving written letter of approval. Still waiting on PNC. I have an appt at 3:30 tomorrow but still do not know if the loan will be closed. Faith in PNC shaky as still getting mixed infomation as to whether a lump sum is viable or not or does PNC send check directly?
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Cary Branch at Cary, NC
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How is this bank still open?
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by personalgolf, Oct. 15, 2012
Absolutely worst experience possible. Short version: Business account "needed" to be opened for check deposit even with already having one business account, two checking, two savings and two growth. Quotas need met and will constantly push new accounts opened. 4 trips to the branch each time revealing new information on the status of in house transfers led to a month of waiting and no resolution. Employees not paid/bills behind/fees stack up. Finally had the nerve to tell me online transfers were not possible after being led on for over a month and asked me to open another separate account! Lack of training, lack of any customer service...despicable.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Union At Terrace Village at Florence, KY
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby personalgolf, Oct. 15, 2012
Absolutely worst experience possible. Short version: Business account "needed" to be opened for check deposit even with already having one business account, two checking, two savings and two growth. Quotas need met and will constantly push new accounts opened. 4 trips to the branch each time revealing new information on the status of in house transfers led to a month of waiting and no resolution. Employees not paid/bills behind/fees stack up. Finally had the nerve to tell me online transfers were not possible after being led on for over a month and asked me to open another separate account! Lack of training, lack of any customer service...despicable.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Union At Terrace Village at Florence, KY
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How is this bank still open?
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by personalgolf, Oct. 15, 2012
Absolutely worst experience possible. Short version: Business account "needed" to be opened for check deposit even with already having one business account, two checking, two savings and two growth. Quotas need met and will constantly push new accounts opened. 4 trips to the branch each time revealing new information on the status of in house transfers led to a month of waiting and no resolution. Employees not paid/bills behind/fees stack up. Finally had the nerve to tell me online transfers were not possible after being led on for over a month and asked me to open another separate account! Lack of training, lack of any customer service...despicable.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Union At Terrace Village at Florence, KY
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby personalgolf, Oct. 15, 2012
Absolutely worst experience possible. Short version: Business account "needed" to be opened for check deposit even with already having one business account, two checking, two savings and two growth. Quotas need met and will constantly push new accounts opened. 4 trips to the branch each time revealing new information on the status of in house transfers led to a month of waiting and no resolution. Employees not paid/bills behind/fees stack up. Finally had the nerve to tell me online transfers were not possible after being led on for over a month and asked me to open another separate account! Lack of training, lack of any customer service...despicable.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Union At Terrace Village at Florence, KY
2 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Worst Bank Ever
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by JimGivens, Oct. 13, 2012
They have not been able to start my online banking to this day and it has only been three years. I could do my banking faster by walking to the post office. This place is by far the worst bank I have ever had to deal with in my life. I moved my account elsewhere -- goodbye.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Gull Road Branch at Kalamazoo, MI
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JimGivens, Oct. 13, 2012
They have not been able to start my online banking to this day and it has only been three years. I could do my banking faster by walking to the post office. This place is by far the worst bank I have ever had to deal with in my life. I moved my account elsewhere -- goodbye.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Gull Road Branch at Kalamazoo, MI
1 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by ZacLewis 2016-11-30 16:51:02
Adam, a teller, told me something completely contrary to what his superiors told me about my account later on. The same supervisors and other other employees listened in and did not correct the situation in the moment. My grandmother and I made an extra trip for no reason. This branch is not competent of PNC policy. Go elsewhere, if banking with PNC. Slow service too.
Robbery
Overall Rating
by RNoir888, Sep. 14, 2012
The Kearny, NJ branch of PNC Bank gave me a counterfeit $10 bill. Unaware, I left the building and went across the street to use the money at the pharmacy. The pharmacy informed me that the $10 bill is counterfeit. I brang the money directly back to the bank. They said they can't reimburse my account because I left the building with it. I was never reimbursed and this branch robbed me.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kearny Branch at Kearny, NJ
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby RNoir888, Sep. 14, 2012
The Kearny, NJ branch of PNC Bank gave me a counterfeit $10 bill. Unaware, I left the building and went across the street to use the money at the pharmacy. The pharmacy informed me that the $10 bill is counterfeit. I brang the money directly back to the bank. They said they can't reimburse my account because I left the building with it. I was never reimbursed and this branch robbed me.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kearny Branch at Kearny, NJ
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Poor Customer Service
Overall Rating
by looking4newbank, Sep. 07, 2012
I visited this branch where I opened my PNC account to alert them of charges that appeared on my spend account that I did not make. The customer service rep said she would process a dispute of the items totaling in excess of $400. I was told by a branch manager at a different branch that I should have received provisional credit on my account so that while the dispute was being investigated I would not incur insufficient funds charges, but when I asked the rep about it I was simply told "I don't know why but the system did not provide that credit. It is a courtesy and sometimes they provide it and sometimes they don't." If I had known that, I would have banked elsewhere. I took it upon myself to contact the vendor of the mistaken charges and was told it was a data processing error and that they would issue a credit within 24-48 hours. I learned they issued the credit the very next day, but still no change in my account. I was charged an insufficient funds fee and when my direct deposit went through the $400+ and the fee were taken from the amount. When I called PNC to see why the credit had not posted, I was then told that it can take 3-7 business days once a credit is issued for it to actually appear on my account! In the meantime, I am out of $400+. The branch manager didn't even make an effort to assist me and just asked me to hold for the customer service rep. While courteous, they do not go the extra mile in customer service to make sure they've done all they can to resolve these kinds of issues. If it takes less than a hour for a debit to post on my account, why does it take 3-7 days for a credit to post?!!! No satisfactory answers given.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kingstowne Branch at Alexandria, VA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby looking4newbank, Sep. 07, 2012
I visited this branch where I opened my PNC account to alert them of charges that appeared on my spend account that I did not make. The customer service rep said she would process a dispute of the items totaling in excess of $400. I was told by a branch manager at a different branch that I should have received provisional credit on my account so that while the dispute was being investigated I would not incur insufficient funds charges, but when I asked the rep about it I was simply told "I don't know why but the system did not provide that credit. It is a courtesy and sometimes they provide it and sometimes they don't." If I had known that, I would have banked elsewhere. I took it upon myself to contact the vendor of the mistaken charges and was told it was a data processing error and that they would issue a credit within 24-48 hours. I learned they issued the credit the very next day, but still no change in my account. I was charged an insufficient funds fee and when my direct deposit went through the $400+ and the fee were taken from the amount. When I called PNC to see why the credit had not posted, I was then told that it can take 3-7 business days once a credit is issued for it to actually appear on my account! In the meantime, I am out of $400+. The branch manager didn't even make an effort to assist me and just asked me to hold for the customer service rep. While courteous, they do not go the extra mile in customer service to make sure they've done all they can to resolve these kinds of issues. If it takes less than a hour for a debit to post on my account, why does it take 3-7 days for a credit to post?!!! No satisfactory answers given.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kingstowne Branch at Alexandria, VA
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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