PNC Bank, RICHMOND NORTH BRANCH
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423 client reviews
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| Name: | PNC Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1804 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | PNC FINL SERVICES GROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2319, view all, view on map |
| Website: | www.pnc.com |
| Total Assets: | $549,324,449,000 |
| Total Deposits: | $429,504,882,000 |
| Total Equity Capital: | $55,389,869,000 |
| Total Domestic Office Deposits: | $429,028,430,000 |
| Net Income: | $1,607,955,000 |
| Quarterly Net Income: | $1,607,955,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
423 client reviews of PNC Bank scored 2.5 out of 5.
Customer Service
Overall Rating
by Heads, Mar. 06, 2025
Amazing customer service. Virtually no wait time and very accomodating!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, TILLMAN'S CORNER BRANCH at Mobile, AL
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Overall Ratingby Heads, Mar. 06, 2025
Amazing customer service. Virtually no wait time and very accomodating!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, TILLMAN'S CORNER BRANCH at Mobile, AL
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PNC staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by SHA068, Aug. 15, 2024
The staff at the bank are always super courteous and helpful. I have found PNC as a whole to be very helpful. Recently had our credit card skimmed while on vacation. They were very helpful in handling the situation. They investigated the event and returned the money to my account. So glad they recommended us using a credit card instead of our regular bank card as this would have given the thieves direct access to our bank account.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Jasper Branch at Jasper, AL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SHA068, Aug. 15, 2024
The staff at the bank are always super courteous and helpful. I have found PNC as a whole to be very helpful. Recently had our credit card skimmed while on vacation. They were very helpful in handling the situation. They investigated the event and returned the money to my account. So glad they recommended us using a credit card instead of our regular bank card as this would have given the thieves direct access to our bank account.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Jasper Branch at Jasper, AL
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Teresa
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Akaklae, Jun. 26, 2024
I absolutely
that PNC has sending customers service calls offshore. They have absolutely so idea of what they are doing.they repeat the same thing over and over. Place you on hold. 3 to 5 minutes. Then come with an answer that has nothing to do with the question you asked. Then back on hold you go. I asked to be trained an onshore call center. The girl said twice huh. Becay I asked twice. The. Very slow I asked to be trai to a call cry in the United States.there was absolutely no way what so ever I was going to allow her to order me checks!! After all that.tbey don't understand ewhat they are dot or are they trained or under English.. I know I sound like an horrible pery . BUt they are play with peoples a accounts I have two others busy that I do busy with that are offshore. I never had issues like this. It's not the first time. One on the other business is a my credit card e and one my health care
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, NINTH & STATE BRANCH at Erie, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Akaklae, Jun. 26, 2024
I absolutely
that PNC has sending customers service calls offshore. They have absolutely so idea of what they are doing.they repeat the same thing over and over. Place you on hold. 3 to 5 minutes. Then come with an answer that has nothing to do with the question you asked. Then back on hold you go. I asked to be trained an onshore call center. The girl said twice huh. Becay I asked twice. The. Very slow I asked to be trai to a call cry in the United States.there was absolutely no way what so ever I was going to allow her to order me checks!! After all that.tbey don't understand ewhat they are dot or are they trained or under English.. I know I sound like an horrible pery . BUt they are play with peoples a accounts I have two others busy that I do busy with that are offshore. I never had issues like this. It's not the first time. One on the other business is a my credit card e and one my health care
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, NINTH & STATE BRANCH at Erie, PA
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