PNC Bank, Review

James Randolph
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by randolje, Mar. 07, 2014

My experience with PNC Bank employees has been great and very encouraging and kind.
However my experience with the Manager of 5450 Johnson Road Michigan City branch has been cold, insensitive, unhelpful and negative. I called the branch manager  on Friday march 7th around 2:30pm regarding our Higher Ground account to see if she would consider reversing fees due to the bank taking 650.00 from our account and her answer was cold, insensitive and unhelpful. This branch manager was not at all open to consider any options or making any suggestions. I was very offended when she stated that it was not the banks fault that put us in a overdraft situation, but our fault because we switched merchant services. The branch manager told me that she would not reverse the fees and did not offer any consideration of any other means. Her customer service was terrible and offensive.  I want to meet with someone that is in a supervisory capacity over this branch manager please. I would like a phone call or email from a superior asap please. My email is randolje@gmail.com and my phone number is 219-576-4283.  Thank you for your assistance.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Michigan City at Michigan City, IN
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Rude!! Horrible Service
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by Wigglesone, Mar. 07, 2014

EditYour Name reviewed PNC Bank
Mar 07, 2014
 1 out of 5 marksBad Service, Poor Customer Interaction and Turn off of potential customer.
I went into the local Auburn, Indiana branch to cash a check that was drawn on PNC. I had waited for this check for quite awhile. It was a big deal and I was hoping to scope out PNC as I am looking into opening another account.

I presented the check with a U.S. Passport and a valid Indiana drivers license. I was told there was an issue with my signatures that they do not match. My passport was issued almost 10 years ago. However, I clearly look like the person in the id. It was brought to the managers attention.

The teller Tabitha, indicated that I shouldn't be upset because I had another bank elsewhere and I could have deposited it there. This check was drawn on their bank, with funds available, with presentable ID's, and that I had considered their bank for further accounts.

The head teller Adriana, tried to insist she was the manager of this branch, while it was clearly noted that Jason Burke was noted as the manager. Very poor service and rude attitude. She was extremely condescending and tried to justify the lengthy wait for my check to be cashed.

Jason Burke, the manager was somewhat professional. However he was inept in the service area. Instead of calling the County clerk that had issued my check. He had to go line by line by line on the checks to make sure this was legitimate. I have been in customer service for 20 + years. Mostly in the financial industry and started in banking. I have never been so appalled at how I was treated. Just so the bank wouldn't have the funds taken out. However they lost at least one potential customer. Me. And I am using social media to let this be known as well.

I had also contacted the Regional manager for PNC Bank Steve Walter and as of yet, he has not returned my call. Beware! PNC has horrible service. Especially the Auburn, Indiana PNC Branch!




* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Auburn Branch at Auburn, IN
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Rude employees.
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by NelsonStepanyan, Feb. 28, 2014

I went in to get cash out of my account cause my atm card was expired and even though the check I deposited couple days ago was showing available they told me they can not give me money first cause the check was not available second they dont know me, I dont know what that suppose to mean We dont know you, like I could be doing something bad or what???  I called customer service and the lady I spoke with said that your money is available and you can withdraw all of it if you like. While I was on the phone with customer service I walked back to the bank and told them if they would like to talk with customer service and verify the fact that the money is available and the big lady with glasses who looked like to be branch manager rudely told me that she is not going to talk to anyone and that she does not care that the money is available, she said that it is entirely up to her to make decision. She was very Rude. It felt like it was her money that I was asking for. Also for all of you to know IF YOU ARE FOREIGNER HIGHLY ADVISED NOT TO GO THIS BRANCH THIS PEOPLE CLEARLY DONT LIKE FOREIGNER, if you have to go than choose other branch drive up to fenwick island they are much nicer. This bank has very bad customer service, my advise go with BANK OF AMERICA so if you travel they got branches all over the country.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, North Ocean City Branch at Ocean City, MD
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Very rude and incompetent manager
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by london89, Feb. 21, 2014

The overweight lady who seemed also to be a manager had an attitude from the moment we walked into this Port Orange branch of pnc bank. Shannon (?) rudely asked to put away an electronic cigarette my husband had in his hands, claiming she's not gonna talk to us otherwise. She didn't give any proper explanation of her behavior neither other than claiming it somehow offends her. Later she offered us to sign up for a card, but couldn't answer simple questions about it. She couldn't even tell us if we can use this card to make online payments or sell stuff over internet and get paid through PayPal. At the same time she was trying to do lots of small unrelated talks, and very unwillingly talked about the having account in their bank. At the end she seemingly felt uncomfortable in front of her employees being unable to answer simple questions every person working in a bank an being trusted with money should know and refused to open an account for us at all. When asked what is the reason for her refusal, she started talking something about opening an account is being a privilege... We just said whatever and went to the wells Fargo across the street and had a nice customer service and an account opened in 5 minutes.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Port Orange Branch at Port Orange, FL
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Mrs Marge Hein
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by MargeH, Feb. 14, 2014

My aunt passed away and my mom was executor.  When my mom went to closeout the account, has had nothing but problems.  Aurielle(?) bank mgr does not know anything about customer service.   She has had my mom downbthere 2x with an appt and was not even there.  A meeting and a class or something.  Really?   Then why make the sppointment!!!    Disrespectful and totally unacceptable!!!!!    Has she ever closed out an account from a deceased account??  Probsbly not!!!!  I will never bank with PNC and tell everyone I know!!!

* this reviewer has be with this bank for <6 months
* this review was made on PNC Bank, West Oklahoma Avenue Branch at Milwaukee, WI
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Mrs Marge Hein
Overall Rating
by MargeH, Feb. 14, 2014

My aunt passed away and my mom was executor.  When my mom went to closeout the account, has had nothing but problems.  Aurielle(?) bank mgr does not know anything about customer service.   She has had my mom downbthere 2x with an appt and was not even there.  A meeting and a class or something.  Really?   Then why make the sppointment!!!    Disrespectful and totally unacceptable!!!!!    Has she ever closed out an account from a deceased account??  Probsbly not!!!!  I will never bank with PNC and tell everyone I know!!!

* this reviewer has be with this bank for <6 months
* this review was made on PNC Bank, West Oklahoma Avenue Branch at Milwaukee, WI
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Just a LAME bank!
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by jayshawn, Feb. 10, 2014

Their ATM Machine gave me TWO "incomplete" transaction errors when I tried to withdraw 145.00 and 100.00. Charged me the 3.00 fee for both transactions and deducted the amount from my bank account but NEVER gave me any money. Went inside and talked with manager, and not only was she uncaring, not helpful, and unprofessional, but she was just lame in my opinion. Said it was nothing she could do. No information on who owns the machine or any other information on what to do. Since I was not a PNC customer, I was treated like trash. I will NEVER become their customer after this incident. Just lame and a GHETTO bank!

* this review was made on PNC Bank, East Broadway Branch at Louisville, KY
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treated very rude at the at the Thiensville Branch Bank
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by CLLG, Feb. 08, 2014

I work for a property management company and I was helping out at a Senior complex, and laundry quarters had not been deposited for a while. The maintenance tech and I put the very heavy quarters in two buckets to get them to the bank before the weekend we took them to the Glendale bank and they were very kind but said they didn't have a coin counter. They gave us the address of a few PNC Banks in the area, and said they were open till 6:00pm on Friday.The very kind banker even carried the buckets back to the car for us. We left the quarters in my car and decided I would take them to the Thiensville PNC on my way home, as I live 30 miles north of Glendale. At 5:00 I arrived at the Thiensville Bank and carried one very heavy bucket into the bank, I was greeted by the manager woman and told her I had several quarters that need to be deposited. She looked at he bucket and said it may take a while and I would have to wait I said that was fine and that i had some more in the car and asked her if anyone could help me carry it in, she looked at me with a smirk and said not really, so she gave me a bag to but some in. i went back to the car and put some of the quarters in the bag and carried in both the bag and another very heavy bucket. As I set the quarters down the manager came over to me and said we can't do those now you will have to leave them here and come back tomorrow to get the receipt. I just looked at her and said now you won't deposit these for me and she sternly said NO. I only have one teller and she can't do the coins and her other work, (there were 6  workers in the bank at the time) I said I can't just leave these here with out a receipt, she said well it's either that or take them with you. I couldn't believe how rude and unwilling to help me in any way she was. As I live 20 miles from the bank I could not come back on the weekend or leave about $1000 worth quarters there. I asked for a couple more bags so I could put the quarters in my trunk and take to a different PNC near my house. I put the quarters in the bags and carried them back to my car. The manager just watched me, she didn't even open the door for me as I struggled to carry the 80 or so pounds of quarters back to my car. When I came back in to get the receipt for the ones she did count two workers put their coats on and left. I waited 20 min or so as there were still 4  workers in the bank at this time. The manager just stood in the lobby of the bank talking to another woman worker as I stood waiting for my receipt. I finally got my paper work and the manger just watched me leave and even continue to watch me go to my car outside. I felt like she was going to rob me as soon as I left. I could not believe the rudeness and unprofessional actions of this woman. She should not be in the customer service industry and I would never recommend this PNC Bank to any one, and I will never go their again. Our company's Complex deposits hundreds of thousands of dollars into PNC and no one should be treated like dirt when they are doing business with anyone.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Thiensville Branch at Mequon, WI
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service fee charges
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by nikt, Feb. 07, 2014

This review is for the branch manager at PNC Bank located at 791 S. Randall Rd. in Algonquin Il. 60102
It was my wife’s bank….not mine. The problem is that my wife went to the bank on January 31st with questions regarding some service charges to her account for December 2013 $10 and January 2014 $15. When my wife opened the account about 1 year ago, she was told that this bank doesn’t charge any monthly service fees as long as there is a minimum amount kept in the accounts and she did. On January 31st she was working with some ladies at the window and they told her that the bank changed the rules few months ago (changed the rules in the middle of the game). She asked them why the bank would not notify her..…there was no response, but they told my wife that they will fix it and she will never have to pay any service fee again. My wife also asked them to put the charged fee back to the account. She was told that they can’t do it, and they will have their manager to call my wife. We waited a week and no call from the manager or anybody. Yesterday there was a new additional charge, so obviously nothing was fixed and nothing has changed. Me and my wife went to the bank today and asked to speak with manager. After waiting for 5 minutes we were invited to his office and I explained to him what happened. This guy looked the account and he was clueless. Had no idea what was going on, but he said that he will modify the accounts. After going back and forth with him I asked him to put the service money back to the account. He hesitated but eventually did it for January and February only. He is as stupid as they come. He should be shoveling snow and not managing the bank. Being angry at the people there that they lied to my wife, and not specifically at him we start it arguing and I told him that he better not to touch my wife’s account again without prior notification. At that point he tried to throw me out of the office and told me that he is the banker and he can close the accounts right now if I don’t leave his office. Remember those accounts are not mine and my wife was sitting there quietly and did not say anything, did not piss him off and he did not ask her what she wants to do. He told me again that he is the banker and he can do anything. Yes he is the arrogant SOB banker and that guy broth his management skills from some other country. Shame on PNC that they hire people like him to be in charge of their branch offices, no customer relations experience at all, just simply arrogant SOB.  At that point I told him to close all her accounts and he did. End of story, so if you people want to do business with that bank…..you have been warned.


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Algonquin Branch at Algonquin, IL
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One of the worst PNC Branches
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by rock4200, Feb. 04, 2014

I opened my accounts with PNC after I refinanced here to get a lower rate. A issue came up with the bill pay, and I was charge a 30 fee that was suppose to be taken care after 4 phone calls and two trips to the bank, I still do not have the fee credited or a follow up phone call. Customer service is horrible. My wife opened her account here as well they got her last name screwed up on all her checks and bank card. They told her she needed to come into the bank to fix it. It was their error. She went to another branch in Roland Park and the problem was solved immediately and they could not have been any nicer. Unfortunately this is the closest PNC to my house or else I would stay away.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Joppa Road Branch at Parkville, MD
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ADMIN
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by arrowood, Jan. 29, 2014

They ran my deposit (all checks) through multiple times and said I was .50 cents off. Well come to find out they could not read the check properly and it said .37 not point .87 like they claimed! There was the 50 cent difference! I know this sounds petty BUT with a business account, everything must match EXACTLY! We did not use our regular branch and we had a problem!

* this review was made on PNC Bank, Timonium Branch at Lutherville Timonium, MD
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The worst bank ever!
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by chocomaandu, Jan. 27, 2014

I opened an account at this branch and had multiple problems because of a lack of staff training. Especially the staff named Porsche has very little experiences and doesn't know how to work with customers. When I first met her, she smiled and looked like a nice peron, but she did not properly explain about what documents she needed for  a new customer to open an account and made me go home multiple times for additional documents. Because of her lack of knowledge and experiences, I wasted so much time and energy and experienced many unpleasant incidents (which I won't even bother going into details here). When I asked her questions, instead of giving me explainations, Porsche became very rude and defensive. She clearly has attitude problems and should not work with customers. PNC should not have inexperienced staff persons work with customers before they get adequate training and experience. Consultants should have years of experience in order to give good first impressions to their customers. It was so stressful to have my bank accounts with this branch that only after 2 months, I closed my accounts. PNC is the worst bank ever.   

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cascade Plaza Branch at Akron, OH
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PNC Clairton Rd, Pleasant Hills, PA-Dont Go There
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by screengirl, Jan. 24, 2014

Applied for loan at Clairton Rd location. I asked female rep (Nicki might have been her name)a question and she ignored my question and said i could read it in the literature. Really? You can't take time to answer 2 questions I had? Very condescending. Not knowledgeable about her product. Nor did she seem very interested in obtaining my loan....When I received the Estimate of Costs in the mail, it said I would have to pay $8,000 in closing costs on a $10,000 home equity loan. I called her and she said that I wouldnt have to pay it.  That its "just an estimate and worst case scenario."  HUH?? She said "It's like going to the Doctors when they tell you that the worst case scenario would be..." HUH?? But that still is a possibility!!  She was very dismissive and rude.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, West Mifflin Branch at West Mifflin, PA
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AWFUL, do not go to this bank
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by missjenny88, Jan. 16, 2014

This bank is awful. One of the machines in drive through wasn't working when I tried to send my checks through, the teller kept asking me to just "Keep trying" to send it through. So I did then she just proceeded to walk away, as I pressed the call button she screamed at me "I'M GOING TO GET HELP, HOLD ON" Yeah, thanks for letting me know that. Then when she gets a person over and all seems well I press the send button to try to see if it works and the teller yells "STOP PUSHING THE BUTTON!!!"  I felt so embarressed and all of this could have been avoided with clear communication on her end. I am changing my bank ASAP!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lower Burrell Branch at New Kensington, PA
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rude staff
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by leighcameron, Jan. 15, 2014

I've been a PNC customer since 2000.  I rarely go into a branch cause I do 98% of all my banking electronically, but unfortunately, when I do go, I end up at this branch location.  It's torture.  They are rude and inconsistent.  This branch has made me seriously reconsider where I bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Absecon Branch at Absecon, NJ
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this bank is a joke
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by irishangeleyes, Jan. 14, 2014

Hi. I am writing this review because of my bad experience with the bank. I have had several I mean several mishaps with the bank. I did have a positive balance in my account until one day I checked my account and it was in the negatives. The bank is a very poor experienced bank. I don't know why I stay with this bank but as soon as I get some other things squared away I am closing out my account and going to a different bank.. thank you everyone and have a good day

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Perimeter Branch at Dublin, OH
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Deliberately *SCAMMED* out of $475 by teller Brandon @ PNC Champaign, IL Kirby/Mattis Branch
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by galactic25, Dec. 05, 2013

On Wednesday November 27th, '13 at the Champaign, IL Kirby/Mattis PNC Branch, I was deliberately scammed out of $475 by teller Brandon. I gave him bills to condense into $100's. He tried to call my $20 dollar bills $1 dollar bills and when I found out, he said it was a "mistake". I didn't even give him any $1 dollar bills.  I got all of my money back, but I am letting everyone know to be aware of this scam by this teller. Bank manager Dave Henry is aware of the situation.  Apparently Dave Henry thinks that is perfectly ok and believes it was a "mistake" and won't fire Brandon for that.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on PNC Bank, Kirby And Mattis Facility at Champaign, IL
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Terrible at car loans
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by dtrox, Nov. 27, 2013

I went into the bank on a Saturday at 9.  The lady told me it would take 2-4 hours for a response.  I ended up having to wait until Monday.  I had to call them to find out I needed to verify my income with paystubs and my co-signers w-2.  I do so  at 11:45 am on Tuesday.  I wait for a response, don't get one.  I call them on Tuesday at 4:30, and was told the loan officer was busy, so they took my info and said they would call me back, never did.  I call back on Wednesday morning at 10 am, again the loan officer is busy, I was told they would call me back, they never did.  I call back at 12:30 the same day.  The loan officer was on lunch, so the bank teller checked out the loan process for me, she determined that I now had to bring in paystubs for my co-signer, in addition to the past 2 year's w-2s I had aready brought in. This is when I gave up on PNC.  I will never attempt to get a loan through PNC, I recommend you do the same.  I am going to a credit union where the process should take about 30 minutes, not 5 days. Just terrible.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 19th/Sangamon Branch at Springfield, IL
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BIG Mistake
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by NJbizmom, Sep. 20, 2013

We have had problems with business and personal accounts. The staff is not knowledgeable of how to handle business accounts. When you need something done you have to wait for them to call and figure out how because it always seems to be something they have never had to do before. On a personal level they are unwilling to assist you when there is an issue with your account. It is best to just call the 800 number. The lady in the front always has such an attitude.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cream Ridge Branch at Cream Ridge, NJ
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HORRIBLE, HORRIBLE, HORRIBLE.
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by justineh, Sep. 17, 2013

If I could have given less than one star, I would have!

I opened a small business account here and have to say, the day I opened the account, the staff was absolutely wonderful! They were so wonderful that I even opened a personal account. That is precisely where the pleasantries of dealing with PNC bank stopped.

To make an agonizingly long story short, PNC accidentally charged my account with a fee that was not even applicable to my account, and then proceeded to close it!!! Without my knowledge! THREE MONTHS LATER, I finally got someone to reopen the account, after endless phone calls back and forth, but am still waiting for a refund to be made to my account!

I am not one to write reviews--I actually have never written a bad review before, but the incompetence, unprofessionalism, and sheer stupidity that this branch has exhibited when handling my account has been beyond appalling. And mind you, it was THEIR MISTAKE TO BEGIN WITH!

This bank is a pathetic excuse for a financial institution.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Morristown Convent Station Branch at Morristown, NJ
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