Citibank, Reston

Great customer service
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by sabrinam, Jul. 03, 2018

Ana and Angie helped me and my husband with a special request and they did it with a smile great customer service and made us feel appreciated. Ana was super friendly and very professional. I would recommend Atwater Cities bank branch to everyone and if you do need there services Ana and Angie will take good care of you.100% satisfied.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Atwater Branch at Atwater, CA
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Banking rules change depending on what you look like.
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by BiasIsWrong, Jun. 12, 2018

My biggest regret is that I did not record this encounter.

The staff at this bank branch changes every few months and the staff gets meaner with every change. If you have do business other than using the ATM for a quick cash withdrawal, choose another branch. The rules of logic and common sense do not apply here. They change bank policies depending on who they are talking to. I asked about banking procedures including check cashing for newly married women about two weeks before I married. I was told no problem, just bring in the marriage certificate, we do this all the time. I come in a few weeks later with the new husband and everything changed when they saw him. The tall, thin and mean spirited branch manager tried for force me to change over all of my bank accounts on the spot to my married name which I did not want to do. My husband and I both have separate and joint bank accounts at Citi Bank and they should have cashed the check against one of the accounts given the fact that we had a NYS marriage certificate. My husband tried to speak with them and was ignored as if he was at a 'whites-only lunch counter' in the deep south, but in reverse. I have open accounts and a co account in my maiden name with my husband and they treated us like garbage. They refused to cash a check made out to both of us, with the total amount for less than 200 dollars against one of our bank accounts and refused to honor the marriage certificate. I called the Citi bank 800 number to complain, was given a case number and the complaint call was routed to another branch and then back to the problem Pelham Manor manager who called and said at the end she did not want to talk to me. If you are an inter-cultural couple beware. The staff wears their racial bias and racism proudly and feel free to discriminate at will. At a certain point we decided to select another bank, not Citi bank to begin our married life with. I advise that you save yourself the time and bypass this branch. I wish I could give them a minus ten. By the way, Citi Bank does not post policy rules/guidelines on newly married women who want to continue to use their maiden names online. The rules at this branch changes depending on who you talk to. If you are not a member of the same ethnicity group, you will be mistreated with the only recourse being leaving negative online reviews, which in my book is bad business.

 


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Pelham Manor Branch at Pelham, NY
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Security breach
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by Stevecally22, Oct. 06, 2017

I live in UK and visited New York in May with the express intention of opening a bank account. I made a deposit and opened an account at this branch. In August I attempted to use my account and had difficulty.  I telephoned Citibank customer service and they informed me initially that my account had been closed down the day after I opened it and the funds I had deposited had been withdrawn.  They advised me to contact the branch for further information.  I telephoned the branch and they told me the account had been closed down because of problems with my ID. I questioned them on this and they were unable to tell me what the problem with my ID was.  I questioned the whereabouts of the funds I placed in the account and they told me they had sent a cheque to my UK address.  I queried this and asked if there was any record of that cheque bring cashed.  The representative then changed his story and informed me that this wasn't the case, he had made a mistake and that the account was closed by a teller transaction - I questioned this and was informed that somebody came into the branch and withdrew my funds and as a result the account was closed.  I explained that I was not in New York that day and had only ever visited that branch on the one occasion and that was to open the account. I asked the representative to investigate this and he said he would get back to me in two weeks time. I have heard nothing since.  I now have no American bank account and my money has gone.  I do hope Citibank read this feedback. It seems to me that the security at Citibank is at best inadequate and I could not recommend this bank to anybody for that reason. Next step for me is a letter to the national newspaper.
Stephen Callaghan

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, 120 Broadway Branch at New York, NY
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