Citibank, Reston

CITIBANK CRUEL AND UNUSAL PUNISHMENT
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by Mia24k, Jun. 19, 2021

https://www.usbanklocations.com/img/star-solid.gif

I have had the absoute WORST week because of citibank. Its funny i closed an acct with them like a year ago and now  i remember why, because they are the definition of TRASH.

My tax return was given to me on a check which i deposited over a week ago. Min you no date was given on when it would clear si after a couple days i called to see status. Thats when i began calling TFA option 4... I spoke with atleast 50  agents, and i can honestly say NOT ONE helped me.

Some of their names were Ria, Irish, bella...Sounds like aa bunch of fake names to me. then they all make me repeat the same information MY PERSONAL info, then  in the end they all had different answers and would hang up on me.

Yesterday i had called Carlos Baloza from the Doral Branch since the am and finally at 3:45 pm he called back and said that i needed something completly different (address vs harmless letter) He said he would wait for me, I arrived at 5pm and he would not attend me even though he had to be there till 6.

I practally begged him and nothing, mind you 2 days prior with one customer in the entire branch he said he couldnt attend me because i didnt have an appointment. WHICH I CANT MAKE BECAUSE MY ONLINE ACCESS IS BLOCKED BECAUSE OF THIS BS SITUATION.

lastly after him and the other branch mgr and the girl teller played around and laughed i honestly thought to myself. How could people be so mean and unprofessional?

Knowing we are in a pandemic and i explained i have kids and in the end of the day -  there was never anything wrnong wit the check, or my account or anything! Only that the check has my previous address, which even after Carlos submitted notes saying he verified addres that i showed proof, the Fraud agent would not unlock my account because she wanted to make sure he said that.

I am going now for the 5th time to a branch and i pray that it is clear so i can withdrawl all my funds and close my account and i never have to do business with them again. Lets see if theY even try to reach ouT...iF NOT KARMAS A BIT**

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Doral Commons Branch at Miami, FL
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rude and terrible experience
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by SuzanneG, May. 28, 2021

While on vacation, I visited this branch to get a form notarized.  The manager and employee who notarized were out of the office and the other workers could not help me make an appointment with him (did not know his schedule). I was told to wait for 40 minutes until he came back. I proceeded to ask more questions and ask for a regional manager. The other employee then told me I had to have a bank account to have forms notarized there. I have had a Citibank credit card for over 20 years and easily pay/charge $5 thousand a month with it. The employee was extremely rude and not helpful at all. She just wanted to rid of me. She said a credit card did not count- I had to have a bank account and did not offer to open one for me.
I ended up going down the street to Chase who eagerly helped me because my husband had a Chase credit card (and no Chase bank account.)  Meanwhile, I will be cancelling my Citibank credit card and begin doing business with Chase. Also, this bank never answers the phone and I can not contact a manager about my experience.   

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, 5th And Jefferson Branch at Miami Beach, FL
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Daniela Vasquez Excellent Service
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by jedlevine, Apr. 13, 2021

I had a difficult problem and Daniela Vazquez helped me with professionalism, courteousness, and patience. My account had been frozen because of suspected identity fraud.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Citibank, Whitestone Branch at Whitestone, NY
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