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PNC Bank, MT. WASHINGTON KY BRANCH
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422 client reviews
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| Name: | PNC Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1804 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | PNC FINL SERVICES GROUP INC |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 2334, view all, view on map |
| Website: | www.pnc.com |
| Total Assets: | $559,700,365,000 |
| Total Deposits: | $430,345,836,000 |
| Total Equity Capital: | $54,272,435,000 |
| Total Domestic Office Deposits: | $429,848,646,000 |
| Net Income: | $4,543,552,000 |
| Quarterly Net Income: | $1,550,206,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 12% |
| Quarterly Return on Equity: | 12% |
| More... | |
Client Review
422 client reviews of PNC Bank scored 2.5 out of 5.
Would not recommend this location
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Ugottherightperson, Jun. 15, 2018
Do not recommend this location!! I came in today with my daughter to open her a student account and we were actually turned away because "they could not work us in". The best part is after I waited in line only to be turned away a gentleman walks right up to the ladies office and I heard him say I don't have an appointment but can u help me and of course she said yes. Now remind you I was there first, but I think it's rude to just walk in someone's office so I waited in line like most people should do. I find this to be so unprofessional and honestly considering taking my business somewhere else!!!!!!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mt. Washington Ky Branch at Mount Washington, KY
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Ugottherightperson, Jun. 15, 2018
Do not recommend this location!! I came in today with my daughter to open her a student account and we were actually turned away because "they could not work us in". The best part is after I waited in line only to be turned away a gentleman walks right up to the ladies office and I heard him say I don't have an appointment but can u help me and of course she said yes. Now remind you I was there first, but I think it's rude to just walk in someone's office so I waited in line like most people should do. I find this to be so unprofessional and honestly considering taking my business somewhere else!!!!!!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mt. Washington Ky Branch at Mount Washington, KY
Was this review helpful to you? Yes, No Report Abuse
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Worst Customer Service EVER!!! Illegal Actions... Lawsuit to follow...
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Freebird0021, Aug. 03, 2013
I have a checking account with PNC and I went into the Mount Washington, KY location this morning to cash 2 checks that (when totaled) equal a little over $500. I did not want the money deposited and I wanted cash. Keep in mind that I have a bank account with them and every other bank I have used always cashed my checks with no problem. Not only was the "bank drone" rude to me, but she proceeded to talk to me in a way that was judging and nothing professional. She told me she could not cash the checks even after locating my account and when I asked why she said, "The ATM makes the rules." When I laughed she handed me the checks back and told me to have a nice day. I called the hotline and filed a claim and shortly after went back into PNC to establish a business account... whereas the "branch manager" told me that I was "threatening" to her worker... and that as a result she was going to close my personal bank account. I told her that she was not authorized to close my account against my will. She wanted me to sign a piece of paper to close the account and I refused. I am going to file a lawsuit against PNC bank on the basis of discrimination and misandry (negative ill toward men). Also, I am pretty sure she will get fired... especially since I asked her what her goal was in closing my account after she acknowledged that I could just start another account at another PNC bank location... terrible customer service. At the end of the day I was a CUSTOMER who wanted to cash 2 checks and start a business account... and I ended up cashing NO CHECKS and having my account FORCE CLOSED against my will!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Mt. Washington Ky Branch at Mount Washington, KY
15 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Freebird0021, Aug. 03, 2013
I have a checking account with PNC and I went into the Mount Washington, KY location this morning to cash 2 checks that (when totaled) equal a little over $500. I did not want the money deposited and I wanted cash. Keep in mind that I have a bank account with them and every other bank I have used always cashed my checks with no problem. Not only was the "bank drone" rude to me, but she proceeded to talk to me in a way that was judging and nothing professional. She told me she could not cash the checks even after locating my account and when I asked why she said, "The ATM makes the rules." When I laughed she handed me the checks back and told me to have a nice day. I called the hotline and filed a claim and shortly after went back into PNC to establish a business account... whereas the "branch manager" told me that I was "threatening" to her worker... and that as a result she was going to close my personal bank account. I told her that she was not authorized to close my account against my will. She wanted me to sign a piece of paper to close the account and I refused. I am going to file a lawsuit against PNC bank on the basis of discrimination and misandry (negative ill toward men). Also, I am pretty sure she will get fired... especially since I asked her what her goal was in closing my account after she acknowledged that I could just start another account at another PNC bank location... terrible customer service. At the end of the day I was a CUSTOMER who wanted to cash 2 checks and start a business account... and I ended up cashing NO CHECKS and having my account FORCE CLOSED against my will!!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Mt. Washington Ky Branch at Mount Washington, KY
15 of 20 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by Amy123 2013-08-08 12:07:55
I find this review extremely helpful. I have had my business account for about 3 months now with PNC and they have done eabsolutely nothing but steal every dollar I have placed in the account.I have "miscellanous withdraws" which the bank cannot explain.. which overdrafts the account $100.$200, eery few days.. when I call to complain, I am on the automated system for 2-5 hours, or lied to by the branch supervisor jean, or told the person who knows what is going on is on "vacation" or not at their desk. They purposely change around your deposits and debits to overdraft the account.And also, the people working at the bank must all be family members of the person who does the hiring, because they all have the same rude attitutde and think they can talk to you like your doing them a favor by coming to there bank. They also make it a huge issue to cash a check there, they told one of my emloyees tha she could not cash her check (which was a PNC bank Check)without her passport and student id, although she already showed them her state issued drivers license.
To make matters worse, I have a payroll acoount and an operating account... For three months I have had an issue with a previous payroll company (who I am no longer with) drawing money from my account. In June I reported this and asked for a hold to be put on them.Nothing was done, so i no longer put money and that account, I asked Jean to close the account. again nothing was done, I called and was promised a call back.. again nothing was done. Until all of my money was missing from my operating account so I went to the branch again( Keep in mind,I had to close my store to leave and go to the bank)I was told that this was withdrawn to cover the money taken from the payroll account, I threatened a police report.. So Jean gave me a hug, promised it would be fixed and they would no longer let these false charges be taken from my account and it would be closed.The money was refunded.But now with a $175.00 overdraft fee placed on the operating account. Again, furious I called the bank,andwas told by Jean "honey make a deposit to cover it for now and Ill refund the overdrafy fees",i made the deposit.. the overdraft fees were never refunded.. and I was told by Jean "sweetheart, I can only ask, I can't actually do it" So finally today, there is another $185 missing from my operating account.. after 2 days of phone calls, being placed on hold, promised a call back, disconnected... I am told that this money was taken out for more overdraft fees from the new charges on the payroll account (from the same company that they supposedly put a hold on 2 months ago, on the account they supposedly closed) again and Pnc as a right to do this..And Jean is on vacation, the supervisor is away from her desk and I'll get a call back. I am also filing a lawsuit. PLEASE consider it a blesssing that you did NOT open your business account here.I have spoken with several other business owners in the area and they all agree and will also be closing their accounts with PNC. THEY ARE THEIVES AND WILL TAKE EVERY DOLLAR FROM YOUR POCKET!
To make matters worse, I have a payroll acoount and an operating account... For three months I have had an issue with a previous payroll company (who I am no longer with) drawing money from my account. In June I reported this and asked for a hold to be put on them.Nothing was done, so i no longer put money and that account, I asked Jean to close the account. again nothing was done, I called and was promised a call back.. again nothing was done. Until all of my money was missing from my operating account so I went to the branch again( Keep in mind,I had to close my store to leave and go to the bank)I was told that this was withdrawn to cover the money taken from the payroll account, I threatened a police report.. So Jean gave me a hug, promised it would be fixed and they would no longer let these false charges be taken from my account and it would be closed.The money was refunded.But now with a $175.00 overdraft fee placed on the operating account. Again, furious I called the bank,andwas told by Jean "honey make a deposit to cover it for now and Ill refund the overdrafy fees",i made the deposit.. the overdraft fees were never refunded.. and I was told by Jean "sweetheart, I can only ask, I can't actually do it" So finally today, there is another $185 missing from my operating account.. after 2 days of phone calls, being placed on hold, promised a call back, disconnected... I am told that this money was taken out for more overdraft fees from the new charges on the payroll account (from the same company that they supposedly put a hold on 2 months ago, on the account they supposedly closed) again and Pnc as a right to do this..And Jean is on vacation, the supervisor is away from her desk and I'll get a call back. I am also filing a lawsuit. PLEASE consider it a blesssing that you did NOT open your business account here.I have spoken with several other business owners in the area and they all agree and will also be closing their accounts with PNC. THEY ARE THEIVES AND WILL TAKE EVERY DOLLAR FROM YOUR POCKET!
by BigBill 2013-08-21 14:47:23
Same type experience. PNC is the WORST bank I have ever seen. Go to Huntington, we have been thrilled will the overall service since switching in January of this year!
by BigBill 2013-08-21 14:48:38
Go to Huntington, we did and have been happy ever since. I agree that PNC is the WORST!
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