PNC Bank, Mentor Mall Branch

Name:PNC Bank, Mentor Mall Branch
Full Service Brick and Mortar Office
Review:409 client reviews
Location:7940 Plaza Boulevard
Mentor, OH 44060

Lake County
View Other Branches
 
Phone:440-255-2000
FDIC Cert:#6384
Established:1976-03-15


The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
Established:1804-01-01
FDIC Insurance:1934-01-01
Holden By:Pnc Finl Services Group Inc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2374, view all, view on map
Website:www.pnc.com
Total Assets:$397,703,264,000
Total Deposits:$296,092,561,000
Total Equity Capital:$41,784,959,000
Total Domestic Office Deposits:$282,520,917,000
Net Income:$4,386,757,000
Quarterly Net Income:$1,029,001,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:10%
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Client Review

409 client reviews of PNC Bank scored 2.5 out of 5.

Customer no service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by GoingPostal, Dec. 06, 2019

The drive thru is closed, no tellers on the inside.  Wait for someone to become available to assist.  Then find out the person who is supposed to be helping you doesn't have access.  This was a big request $100 in $ coins, and only 1 person can do that.  She was with another customer and I couldn't wait since I was on my lunch hour. No Saturday hours, so what happened to customer service?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Impressed with staff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Sgrimes, Dec. 05, 2019

I have done banking with pnc for years but lately I have had to do some business banking for my son and was impressed with your staff especially Jason. He was very efficient and friendly. But what impressed me the most was his ability to help me through some banking issues that were new to me. He was patient yet quickly helped me through things and explained how to do these things in the future. He was always very pleasant and patient. Thank you for such good service.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Tri-County Plaza Branch at Belle Vernon, PA
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Fantastic customer service
Overall Rating
by Moodyblew, Nov. 26, 2019

Josie Angelo has been so helpful in helping me in support of my father.  At every turn she has always went the extra mile with genuine concern and a smile!
In fact, I have always been greeted in a friendly manner by all I have come in contact with at the Milan Road Branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Milan Road Branch at Sandusky, OH
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All Reviews...

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