Full Service Brick and Mortar Office
Review: 2.5star420 client reviews
Location:11 Long Ln
Willow Street, PA 17584

Lancaster County
View Other Branches
FDIC Cert:#6384

The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2378, view all, view on map
Total Assets:$557,463,343,000
Total Deposits:$428,985,450,000
Total Equity Capital:$50,108,085,000
Total Domestic Office Deposits:$428,490,983,000
Net Income:$5,836,901,000
Quarterly Net Income:$957,096,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:8%

Client Review

420 client reviews of PNC Bank scored 2.5 out of 5.

Crooked business
 1star Overall Rating
 1star Interest Rate and Cost
 4star Office Environment & Staff
 5star Waiting Time
 1star Other Services
by Shuffel85, Aug. 12, 2019

I went in to get a loan for the first time in my life.  I was going to purchase a car and wanted to get approved before I went and looked at the car.  The bank representative tells me I need to get a personal loan.  I tell her I don’t want to take out a loan and that I just want to be approved to see what my interest rate would be.  She makes me fill out a ton of paperwork and tells me that the bank is writing a check and that if I wanted to take out the loan to buy the car that day i could.  I explicitly repeated myself and said that I did not want to take the loan out today and wanted to get approved and have an idea of why my interest rate would be.  She reaffirms that I am not taking a loan out unless I cash the check.  I even go to the point to ask if I threw the check away would there be any negative consequences and she says no.  I don’t buy the car therefore I don’t use the check.  One month later I get notified my credit has dropped 50 point and that the loan was taken out even though I never cashed the check.  I call PNC and they say I HAVE to deposit the check and pay the interest accrued even though I didn’t buy the car or need the loan.  The staff was not understanding at all and I felt extremely cheated and taken advantage of.  The bank representative lied to me the day I got the loan and essentially this bank has stolen money from me in the process.  If you expect integrity don’t bother walking through the door.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kendig Square Branch at Willow Street, PA
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