PNC Bank, Review

Very rude and incompetent manager
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by london89, Feb. 21, 2014

The overweight lady who seemed also to be a manager had an attitude from the moment we walked into this Port Orange branch of pnc bank. Shannon (?) rudely asked to put away an electronic cigarette my husband had in his hands, claiming she's not gonna talk to us otherwise. She didn't give any proper explanation of her behavior neither other than claiming it somehow offends her. Later she offered us to sign up for a card, but couldn't answer simple questions about it. She couldn't even tell us if we can use this card to make online payments or sell stuff over internet and get paid through PayPal. At the same time she was trying to do lots of small unrelated talks, and very unwillingly talked about the having account in their bank. At the end she seemingly felt uncomfortable in front of her employees being unable to answer simple questions every person working in a bank an being trusted with money should know and refused to open an account for us at all. When asked what is the reason for her refusal, she started talking something about opening an account is being a privilege... We just said whatever and went to the wells Fargo across the street and had a nice customer service and an account opened in 5 minutes.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Port Orange Branch at Port Orange, FL
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james osborne
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by Jimo, Feb. 17, 2014

Sure is hard to find a branch office.  Guess it is no problem if you drive on the street that PNC is on.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Radio Road Branch at Naples, FL
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Mrs Marge Hein
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by MargeH, Feb. 14, 2014

My aunt passed away and my mom was executor.  When my mom went to closeout the account, has had nothing but problems.  Aurielle(?) bank mgr does not know anything about customer service.   She has had my mom downbthere 2x with an appt and was not even there.  A meeting and a class or something.  Really?   Then why make the sppointment!!!    Disrespectful and totally unacceptable!!!!!    Has she ever closed out an account from a deceased account??  Probsbly not!!!!  I will never bank with PNC and tell everyone I know!!!

* this reviewer has be with this bank for <6 months
* this review was made on PNC Bank, West Oklahoma Avenue Branch at Milwaukee, WI
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Mrs Marge Hein
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by MargeH, Feb. 14, 2014

My aunt passed away and my mom was executor.  When my mom went to closeout the account, has had nothing but problems.  Aurielle(?) bank mgr does not know anything about customer service.   She has had my mom downbthere 2x with an appt and was not even there.  A meeting and a class or something.  Really?   Then why make the sppointment!!!    Disrespectful and totally unacceptable!!!!!    Has she ever closed out an account from a deceased account??  Probsbly not!!!!  I will never bank with PNC and tell everyone I know!!!

* this reviewer has be with this bank for <6 months
* this review was made on PNC Bank, West Oklahoma Avenue Branch at Milwaukee, WI
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Cut above the rest
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by HappyCamper3, Feb. 14, 2014

The tellers at PNC are the BEST tellers in the business--I live and bank in Frederick, MD and ALL of the tellers at the Westview and Ballenger branches are super helpful and nice.  Miguel at the Westview branch is the friendliest teller I've ever met.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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Highly recommended
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by happyperson14, Feb. 13, 2014

I'am the P.O.A. of my father banking.I had to go there alot of different time to get bank statements for 5 years plus other accounts my father had.
I don't know another bank that would help you as much as they did an not charge for all the paper work they had to do.
I myself deal with 2 other banks an wouldn't know if they would have help this much..
Linda was a life saver..
That so much.
Brenda Swarr

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mount Joy Branch at Mount Joy, PA
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Just a LAME bank!
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by jayshawn, Feb. 10, 2014

Their ATM Machine gave me TWO "incomplete" transaction errors when I tried to withdraw 145.00 and 100.00. Charged me the 3.00 fee for both transactions and deducted the amount from my bank account but NEVER gave me any money. Went inside and talked with manager, and not only was she uncaring, not helpful, and unprofessional, but she was just lame in my opinion. Said it was nothing she could do. No information on who owns the machine or any other information on what to do. Since I was not a PNC customer, I was treated like trash. I will NEVER become their customer after this incident. Just lame and a GHETTO bank!

* this review was made on PNC Bank, East Broadway Branch at Louisville, KY
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treated very rude at the at the Thiensville Branch Bank
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by CLLG, Feb. 08, 2014

I work for a property management company and I was helping out at a Senior complex, and laundry quarters had not been deposited for a while. The maintenance tech and I put the very heavy quarters in two buckets to get them to the bank before the weekend we took them to the Glendale bank and they were very kind but said they didn't have a coin counter. They gave us the address of a few PNC Banks in the area, and said they were open till 6:00pm on Friday.The very kind banker even carried the buckets back to the car for us. We left the quarters in my car and decided I would take them to the Thiensville PNC on my way home, as I live 30 miles north of Glendale. At 5:00 I arrived at the Thiensville Bank and carried one very heavy bucket into the bank, I was greeted by the manager woman and told her I had several quarters that need to be deposited. She looked at he bucket and said it may take a while and I would have to wait I said that was fine and that i had some more in the car and asked her if anyone could help me carry it in, she looked at me with a smirk and said not really, so she gave me a bag to but some in. i went back to the car and put some of the quarters in the bag and carried in both the bag and another very heavy bucket. As I set the quarters down the manager came over to me and said we can't do those now you will have to leave them here and come back tomorrow to get the receipt. I just looked at her and said now you won't deposit these for me and she sternly said NO. I only have one teller and she can't do the coins and her other work, (there were 6  workers in the bank at the time) I said I can't just leave these here with out a receipt, she said well it's either that or take them with you. I couldn't believe how rude and unwilling to help me in any way she was. As I live 20 miles from the bank I could not come back on the weekend or leave about $1000 worth quarters there. I asked for a couple more bags so I could put the quarters in my trunk and take to a different PNC near my house. I put the quarters in the bags and carried them back to my car. The manager just watched me, she didn't even open the door for me as I struggled to carry the 80 or so pounds of quarters back to my car. When I came back in to get the receipt for the ones she did count two workers put their coats on and left. I waited 20 min or so as there were still 4  workers in the bank at this time. The manager just stood in the lobby of the bank talking to another woman worker as I stood waiting for my receipt. I finally got my paper work and the manger just watched me leave and even continue to watch me go to my car outside. I felt like she was going to rob me as soon as I left. I could not believe the rudeness and unprofessional actions of this woman. She should not be in the customer service industry and I would never recommend this PNC Bank to any one, and I will never go their again. Our company's Complex deposits hundreds of thousands of dollars into PNC and no one should be treated like dirt when they are doing business with anyone.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Thiensville Branch at Mequon, WI
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service fee charges
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by nikt, Feb. 07, 2014

This review is for the branch manager at PNC Bank located at 791 S. Randall Rd. in Algonquin Il. 60102
It was my wife’s bank….not mine. The problem is that my wife went to the bank on January 31st with questions regarding some service charges to her account for December 2013 $10 and January 2014 $15. When my wife opened the account about 1 year ago, she was told that this bank doesn’t charge any monthly service fees as long as there is a minimum amount kept in the accounts and she did. On January 31st she was working with some ladies at the window and they told her that the bank changed the rules few months ago (changed the rules in the middle of the game). She asked them why the bank would not notify her..…there was no response, but they told my wife that they will fix it and she will never have to pay any service fee again. My wife also asked them to put the charged fee back to the account. She was told that they can’t do it, and they will have their manager to call my wife. We waited a week and no call from the manager or anybody. Yesterday there was a new additional charge, so obviously nothing was fixed and nothing has changed. Me and my wife went to the bank today and asked to speak with manager. After waiting for 5 minutes we were invited to his office and I explained to him what happened. This guy looked the account and he was clueless. Had no idea what was going on, but he said that he will modify the accounts. After going back and forth with him I asked him to put the service money back to the account. He hesitated but eventually did it for January and February only. He is as stupid as they come. He should be shoveling snow and not managing the bank. Being angry at the people there that they lied to my wife, and not specifically at him we start it arguing and I told him that he better not to touch my wife’s account again without prior notification. At that point he tried to throw me out of the office and told me that he is the banker and he can close the accounts right now if I don’t leave his office. Remember those accounts are not mine and my wife was sitting there quietly and did not say anything, did not piss him off and he did not ask her what she wants to do. He told me again that he is the banker and he can do anything. Yes he is the arrogant SOB banker and that guy broth his management skills from some other country. Shame on PNC that they hire people like him to be in charge of their branch offices, no customer relations experience at all, just simply arrogant SOB.  At that point I told him to close all her accounts and he did. End of story, so if you people want to do business with that bank…..you have been warned.


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Algonquin Branch at Algonquin, IL
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Mrs. C
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by Algc, Feb. 07, 2014

This is the best bank that I have ever done business with. They are always courteous  and can answer any question I may have. They will actually work with you to meet your needs and goals. Would definitely recommend!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, 308 Martin Street Branch at Pell City, AL
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One of the worst PNC Branches
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by rock4200, Feb. 04, 2014

I opened my accounts with PNC after I refinanced here to get a lower rate. A issue came up with the bill pay, and I was charge a 30 fee that was suppose to be taken care after 4 phone calls and two trips to the bank, I still do not have the fee credited or a follow up phone call. Customer service is horrible. My wife opened her account here as well they got her last name screwed up on all her checks and bank card. They told her she needed to come into the bank to fix it. It was their error. She went to another branch in Roland Park and the problem was solved immediately and they could not have been any nicer. Unfortunately this is the closest PNC to my house or else I would stay away.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Joppa Road Branch at Parkville, MD
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Chesapeake City branch is the best
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by AlexanderHistorical, Feb. 03, 2014

For a large bank, the staff and service at the Chesapeake City branch is superb. Having come from Chase in Connecticut (a horrific experience), the attention to the customer's needs is top-notch. They have held my hand through wire transfers, large cash transactions, setting up Pinnacle on line transactions, and much more. And the Tootsie Rolls at the teller window beat the crumby lollipops at Chase any day.

Only gripe: Several typical large bank fees. Pinnacle is VERY difficult to deal with, and their online banking is tough to navigate. This of course is not the fault of the branch, but of the corporation...

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Chesapeake City Branch at Chesapeake City, MD
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Great Service
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by jste383, Jan. 30, 2014

I have been going to this bank branch since the early 90's.  There has been some turnover in the personnel, but they are always helpful and after you go in a few times they all know your name.  As long as this branch is here I will use it.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Clifton Branch at Cincinnati, OH
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ADMIN
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by arrowood, Jan. 29, 2014

They ran my deposit (all checks) through multiple times and said I was .50 cents off. Well come to find out they could not read the check properly and it said .37 not point .87 like they claimed! There was the 50 cent difference! I know this sounds petty BUT with a business account, everything must match EXACTLY! We did not use our regular branch and we had a problem!

* this review was made on PNC Bank, Timonium Branch at Lutherville Timonium, MD
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The worst bank ever!
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by chocomaandu, Jan. 27, 2014

I opened an account at this branch and had multiple problems because of a lack of staff training. Especially the staff named Porsche has very little experiences and doesn't know how to work with customers. When I first met her, she smiled and looked like a nice peron, but she did not properly explain about what documents she needed for  a new customer to open an account and made me go home multiple times for additional documents. Because of her lack of knowledge and experiences, I wasted so much time and energy and experienced many unpleasant incidents (which I won't even bother going into details here). When I asked her questions, instead of giving me explainations, Porsche became very rude and defensive. She clearly has attitude problems and should not work with customers. PNC should not have inexperienced staff persons work with customers before they get adequate training and experience. Consultants should have years of experience in order to give good first impressions to their customers. It was so stressful to have my bank accounts with this branch that only after 2 months, I closed my accounts. PNC is the worst bank ever.   

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Cascade Plaza Branch at Akron, OH
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PNC Clairton Rd, Pleasant Hills, PA-Dont Go There
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by screengirl, Jan. 24, 2014

Applied for loan at Clairton Rd location. I asked female rep (Nicki might have been her name)a question and she ignored my question and said i could read it in the literature. Really? You can't take time to answer 2 questions I had? Very condescending. Not knowledgeable about her product. Nor did she seem very interested in obtaining my loan....When I received the Estimate of Costs in the mail, it said I would have to pay $8,000 in closing costs on a $10,000 home equity loan. I called her and she said that I wouldnt have to pay it.  That its "just an estimate and worst case scenario."  HUH?? She said "It's like going to the Doctors when they tell you that the worst case scenario would be..." HUH?? But that still is a possibility!!  She was very dismissive and rude.  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, West Mifflin Branch at West Mifflin, PA
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AWFUL, do not go to this bank
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by missjenny88, Jan. 16, 2014

This bank is awful. One of the machines in drive through wasn't working when I tried to send my checks through, the teller kept asking me to just "Keep trying" to send it through. So I did then she just proceeded to walk away, as I pressed the call button she screamed at me "I'M GOING TO GET HELP, HOLD ON" Yeah, thanks for letting me know that. Then when she gets a person over and all seems well I press the send button to try to see if it works and the teller yells "STOP PUSHING THE BUTTON!!!"  I felt so embarressed and all of this could have been avoided with clear communication on her end. I am changing my bank ASAP!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Lower Burrell Branch at New Kensington, PA
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Ms.
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by JupiterFarmsgirl, Jan. 16, 2014

I find my branch excellent. It's like going to 'Cheers' where everybody knows your name. I like this bank so much I have moved my business accounts here (2 accounts), I have my small business account plus my personal account, then I opened an account for my son.  They are always helpful and willing to look anything up for you (IRA interest rates and the like).

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Jupiter Farms Branch at Jupiter, FL
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rude staff
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by leighcameron, Jan. 15, 2014

I've been a PNC customer since 2000.  I rarely go into a branch cause I do 98% of all my banking electronically, but unfortunately, when I do go, I end up at this branch location.  It's torture.  They are rude and inconsistent.  This branch has made me seriously reconsider where I bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Absecon Branch at Absecon, NJ
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this bank is a joke
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by irishangeleyes, Jan. 14, 2014

Hi. I am writing this review because of my bad experience with the bank. I have had several I mean several mishaps with the bank. I did have a positive balance in my account until one day I checked my account and it was in the negatives. The bank is a very poor experienced bank. I don't know why I stay with this bank but as soon as I get some other things squared away I am closing out my account and going to a different bank.. thank you everyone and have a good day

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Perimeter Branch at Dublin, OH
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