PNC Bank, Review

Should not open a business account
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AHPRetail, May. 06, 2014

I had two business and a personal account with PNC Bank. Once I opened a State Lottery Account (required by state), the bank manager in Imlay City told me that she cannot open one and if I try through another branch all of my account would close. Well I went to my original branch in Lapeer and showed that State Lottery Paper and requirement to open an account which was opened without any hassle. After 2 days I received letters stating that all of my account would be closed. No explanation was given. I contacted PNC Customer service but No explanation was given. I think it was due to Imlay City Branch Manger that I was discriminated. Now I have 2 huge bundles of check and 2 stamps that are of no use. I have opened account in Talmer Bank in Imlay City. I would suggest not to open account there specially business.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Imlay City Branch at Imlay City, MI
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

"Financial Sales Consultant" will talk about you negatively behind your back
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pissedofff, Apr. 26, 2014

Other customers may not experience what I just experienced, so please keep an open mind. I just recently opened an account at this branch. Great people, and willing to work with you. Everything seemed to go smoothly and they said they would call me back with more answers to my questions. The next couple of days (Tuesday and Wednesday), they gave me a call to answer those questions, but I was busy at work and their office closed before I could call.  The lady left a voicemail and hung the phone up or so she thought.  She started to say that she thought I was a fraud and there is no way that I could have saved that much money.  I will never return back to this branch and suggest that if you do, caution yourself as they will probably talk bad about you behind your back as well.  PNC is a great general bank, but this specific staff member is making me regret my decision to rejoin.  I understand everyone talks bad about people behind their back, but can you at least hang the phone up before letting me hear that type of stuff!  I am still deciding if I should report her as I still do have her voicemail...

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Kingstowne @ Giant Branch at Alexandria, VA
7 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

All staff at Beacon Mall branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by averagecustomer, Apr. 26, 2014

Take care of your Associates, PNC, because they are the reason I return and use this branch.  Frequently. Outstanding service.  Akways.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Beacon Mall Branch at Alexandria, VA
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

Ms.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by averagecustomer, Apr. 26, 2014

Take care of your Associates, PNC, because they are the reason I return and use this branch.  Frequently. Outstanding service.  Always.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Beacon Mall Branch at Alexandria, VA
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Love this branch and sad to see it go
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Kervegant, Apr. 23, 2014

I have never been disappointed with the staff at this branch.  When I lost my bank card while abroad I was able to call the branch and have them assist (I was unable to connect to a 1-800 number as is usual internationally).  

The staff have always greeted me by name and have provided assistance within a few minutes, if not immediately.  Henry is one of my favorite faces there and I hope he is transferred to a branch nearby!

I want to thank all of you for your service, hospitality and hard work.  I will miss such a convenient branch location with an stellar team.  Hopefully the M street location can meet the high bar of care you have provided.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Watergate Branch at Washington, DC
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

DON'T bank at PNC Bank!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Angel9, Apr. 22, 2014

I've been banking with PNC for a few years, and have several personal and business accounts with them. I have never had any real issues with them until lately. They have changed policies/procedures on the way online banking is done. They never notified me of the changes just started adding fees. (They changed procedures last year without notification too, the changes didn't effect me, but notification would be nice.) I called to find out why I got fees, and got the runaround. They wouldn't reverse the charges. Asked to talk to a supervisor several times, never talked to one yet. Talked to the local branch, they were NO help. Called corporate number again, got the same runaround after an hour and no supervisor again, no reversal results, or explanations...I am fed up!  Time to withdrawal my money tomorrow and find a NEW bank!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hoover Crossings Branch at Birmingham, AL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Great Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jpnumbaone, Apr. 21, 2014

I've been going to this bank for years now. I have several personal and several business accounts. They have worked with me through everything. Every time i need something the managers put in time to make sure i get what i need. Great place. Great Bank. Thank you guys.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Algonquin Branch at Algonquin, IL
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

I love this bank!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by kblessing, Apr. 15, 2014

After nightmare experiences with Wells and Regions, this bank is simply a breath of fresh air!!! The people are real and friendly and always courteous to me. No, I don't have a ton of money in the bank...never have. They treat me with respect regardless. I will be opening a business account today and with great pleasure! I've had nothing but good experiences with this bank. Their policies make sense. They are always fair. They are logical problem solvers. That's so much more than I can say for Regions and Wells. You've got a friend in me PNC!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Cave Springs Branch at Saint Charles, MO
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Hudson Man
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Hudsonman, Apr. 15, 2014

Outstanding branch manager, outstanding team!!!  All banks are not created equal and it is the personnel and their attention to detail and service that makes this branch the best I have ever used.  We use them for both business and personal banking needs.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Hudson Branch at Hudson, OH
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Best Branch Ever!!!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by AKBarnhill, Apr. 07, 2014

I love banking at this branch. They are always so nice and welcoming. I just had a fraudulent charge hit my account and Jennifer took care of it right away. We spotted the charge and Jennifer watched it from the time it was pending until it hit my account and called me to keep me updated the whole time. As soon as it hit she called to let me know she was disputing it and getting me a new card. She is awesome!! I won't use another branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Murrayville Branch at Wilmington, NC
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Horrible Customer Service!! ATM Ripoff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by jessiecas123, Apr. 03, 2014

I visited this location earlier today to withdraw money using the Eppicard (child support). At the ATM I tried to withdraw the entire amount that was deposited into my card, and the ATM gave me a receipt saying that my account had insufficient funds. I then printed out my balance and indeed, I did have SUFFICIENT funds. I went inside of the branch to tell them about the issue, and the teller said there was nothing she could do because "we don't even service our ATM." After explaining to her that the reason I believed I couldn't withdraw the entire balance was because the ATM was trying to charge a fee, which according to the Eppicard Agreement, we are allowed one FREE transaction per month; she proceeded to tell me to speak with the manager--who was very rude and also told me that there was nothing they could do because they don't have anything to do with their ATM and that I should call the Eppicard customer service. How can a branch manager not know anything about a partner company?! Horrible experience!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Orlando - Waterford Lakes Branch at Orlando, FL
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Ticked
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Lawrence69, Mar. 28, 2014

I' m Just a little Ticked off when I go up there to try to cash a check written out to Me by my mother who' s been at that branch for a number of years. there was plenty enough in the account to cover the check and I had all the proper ID. the teller said I have to come back tomarrow, which is now today because she said I couldn, t do it through the drive through window and the inside was closed at that time. I have been through there hundreds of times before. Time to tell my mother to get her money out.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Stein-Massilon Branch at Akron, OH
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Worst bank EVER!
Overall Rating
Office Environment & Staff
Other Services
by Pncishorrible, Mar. 27, 2014

I ABSOLUTELY HATE THIS BANK!! I have never been a personal account holder but my job used them because they were the closest. Everyone moves at their own pace and are never able to provide you with answers. Not to mention screwing up deposits!! Then just today I needed to deposit money into a friend's account so she could put gas in her car when she got off of work. I wasn't requiring any information, simply making a counter deposit. I wasted an hour lunch break just trying to deposit $10 into her account because they claimed that for security purposes I needed an account number. What?!? I wasn't asking for money nor any of her information. Giving her name wasn't enough even though I could verify her address. It was the dumbest thing ever. Not only was it a HUGE inconvenience, my friend got in trouble because I had to call her job.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Great Neck Branch at Virginia Beach, VA
0 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

Love this Branch
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Bank4me, Mar. 15, 2014

I'm a business owner in the area of Hackettstown,  and have always found them to be welcoming and polite.  I have to say the turn over in staff has been often and hard to get to know.  There are four individuals that are common and am thrilled with the service.  It's a tough industry when the employees don't have a say in policies and changes. They have to follow the rules.  Please keep smiling and doing that great job when you have unpleasant people verbally accosting you.   Rise above and keep giving that great service.  You make my day when I enter and am greeted with a smile.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Hackettstown Branch at Hackettstown, NJ
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Very helpful
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cfrancis, Mar. 14, 2014

Great customer service and they make you feel important when you walk through the door.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Fort Lee Branch at Fort Lee, NJ
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

GThomas
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Gthomas, Mar. 10, 2014

I needed a cashier's check reissued and Phil was extraordinarily helpful. When I came by a couple days later to pick it up, he and Ashley not only remembered my name but also completed everything within a matter of minutes- no wait and no hassle. The customer experience here is wonderful and I am so pleased to have such a helpful, community environment.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Glenside Branch at Glenside, PA
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

James Randolph
Overall Rating
Office Environment & Staff
Other Services
by randolje, Mar. 07, 2014

My experience with PNC Bank employees has been great and very encouraging and kind.
However my experience with the Manager of 5450 Johnson Road Michigan City branch has been cold, insensitive, unhelpful and negative. I called the branch manager  on Friday march 7th around 2:30pm regarding our Higher Ground account to see if she would consider reversing fees due to the bank taking 650.00 from our account and her answer was cold, insensitive and unhelpful. This branch manager was not at all open to consider any options or making any suggestions. I was very offended when she stated that it was not the banks fault that put us in a overdraft situation, but our fault because we switched merchant services. The branch manager told me that she would not reverse the fees and did not offer any consideration of any other means. Her customer service was terrible and offensive.  I want to meet with someone that is in a supervisory capacity over this branch manager please. I would like a phone call or email from a superior asap please. My email is randolje@gmail.com and my phone number is 219-576-4283.  Thank you for your assistance.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Michigan City at Michigan City, IN
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Rude!! Horrible Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Wigglesone, Mar. 07, 2014

EditYour Name reviewed PNC Bank
Mar 07, 2014
 1 out of 5 marksBad Service, Poor Customer Interaction and Turn off of potential customer.
I went into the local Auburn, Indiana branch to cash a check that was drawn on PNC. I had waited for this check for quite awhile. It was a big deal and I was hoping to scope out PNC as I am looking into opening another account.

I presented the check with a U.S. Passport and a valid Indiana drivers license. I was told there was an issue with my signatures that they do not match. My passport was issued almost 10 years ago. However, I clearly look like the person in the id. It was brought to the managers attention.

The teller Tabitha, indicated that I shouldn't be upset because I had another bank elsewhere and I could have deposited it there. This check was drawn on their bank, with funds available, with presentable ID's, and that I had considered their bank for further accounts.

The head teller Adriana, tried to insist she was the manager of this branch, while it was clearly noted that Jason Burke was noted as the manager. Very poor service and rude attitude. She was extremely condescending and tried to justify the lengthy wait for my check to be cashed.

Jason Burke, the manager was somewhat professional. However he was inept in the service area. Instead of calling the County clerk that had issued my check. He had to go line by line by line on the checks to make sure this was legitimate. I have been in customer service for 20 + years. Mostly in the financial industry and started in banking. I have never been so appalled at how I was treated. Just so the bank wouldn't have the funds taken out. However they lost at least one potential customer. Me. And I am using social media to let this be known as well.

I had also contacted the Regional manager for PNC Bank Steve Walter and as of yet, he has not returned my call. Beware! PNC has horrible service. Especially the Auburn, Indiana PNC Branch!




* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Auburn Branch at Auburn, IN
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Rude employees.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by NelsonStepanyan, Feb. 28, 2014

I went in to get cash out of my account cause my atm card was expired and even though the check I deposited couple days ago was showing available they told me they can not give me money first cause the check was not available second they dont know me, I dont know what that suppose to mean We dont know you, like I could be doing something bad or what???  I called customer service and the lady I spoke with said that your money is available and you can withdraw all of it if you like. While I was on the phone with customer service I walked back to the bank and told them if they would like to talk with customer service and verify the fact that the money is available and the big lady with glasses who looked like to be branch manager rudely told me that she is not going to talk to anyone and that she does not care that the money is available, she said that it is entirely up to her to make decision. She was very Rude. It felt like it was her money that I was asking for. Also for all of you to know IF YOU ARE FOREIGNER HIGHLY ADVISED NOT TO GO THIS BRANCH THIS PEOPLE CLEARLY DONT LIKE FOREIGNER, if you have to go than choose other branch drive up to fenwick island they are much nicer. This bank has very bad customer service, my advise go with BANK OF AMERICA so if you travel they got branches all over the country.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, North Ocean City Branch at Ocean City, MD
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

PNC Warrenton MO
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Chelsea, Feb. 22, 2014

I really love banking with PNC! Every branch of PNC I have been to always have really friendly and informative associates, and they really make you feel like part of a community! I largely prefer PNC over Regions who I used to bank with.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Warrenton Branch at Warrenton, MO
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment