Full Service Brick and Mortar Office
Review: 2.5star420 client reviews
Location:531 S Main St
Greenville, SC 29601

Greenville County
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FDIC Cert:#6384

The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2393, view all, view on map
Total Assets:$553,114,006,000
Total Deposits:$431,148,750,000
Total Equity Capital:$47,355,996,000
Total Domestic Office Deposits:$430,738,881,000
Net Income:$4,879,805,000
Quarterly Net Income:$1,647,575,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%

Client Review

420 client reviews of PNC Bank scored 2.5 out of 5.

Rude! Not helpful! Terrible customer service!
 1star Overall Rating
by WorldClass, Sep. 10, 2013

Received a check for a large amount from a client. My business and personal bank said that to avoid the 7 day check hold that I should go to PNC, this is where check was from, and get a bank cashiers check. My bank said that PNC should verify funds and xut a check from that account with a bank check. PNC employee, Heather, female with blond hair, was rude the moment I walked in. Never took her eyes off the computer screen.
Asked about receiving a cashier or bank check for the one I had. I had full documentation, etc. "NO! Unless you are a PNC customer or have a relationship with PNC we don't do that." "No one does!" "You need to have an account here or the client that wrote the check needs to be with you for us to do that."
Why would my own bank send me 10 miles to your only branch in Greenville to do this? Your customer wrote me a check. I am trying to cash it, deposit it, etc. and you are not directing me to how that can happen. I need to have a relationship with your bank?!  Heck no! Especially not now!!!
I am so frustrated! I went back to my bank and they are mortified that I was treated that way. They will also be filing a complaint and negative review.
Heather not once looked up the check or account that the check was written on to verify the funds, she gave me a number to call to verify them myself.

Before leavi g I asked her to just cash the $27,000 check. I knew she couldn't since it was made out to my business but I wanted her to do something. Get her bottom off of her twirly stool!  She said "I do t even have enough mo ey to cash that!". Umm.... It's a bank! I hope the other people you have a "relationship" with didn't hear that! They may decide to take their "relationship" elsewhere.  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Greenville West End Branch at Greenville, SC
8 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by NickGlad 2013-10-01 14:20:15
PNC banks all over are like this, i think it is part of there training, how to be rude and senseless to customers!!

like their policy to cash a check with double and triple id, they wont take a credit card if it says DEBIT on it as a form of id, they wont take a ss card but they want a car registration i can print out copys of a registration all day but if you copy a ss card it doesnt work

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