Full Service Brick and Mortar Office
Review: 2.5star420 client reviews
Location:525 S Main St
Del Rio, TX 78840

Val Verde County
View Other Branches
FDIC Cert:#6384

The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2357, view all, view on map
Total Assets:$561,950,304,000
Total Deposits:$432,284,317,000
Total Equity Capital:$50,231,080,000
Total Domestic Office Deposits:$431,863,200,000
Net Income:$1,452,454,000
Quarterly Net Income:$1,452,454,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%

Client Review

420 client reviews of PNC Bank scored 2.5 out of 5.

Horrible customer service
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by BlancaS, Dec. 01, 2022

Called the Delrio Texas branch on Main Street just to find out why there was a $25 service charge on my mom‘s account. They wouldn’t give me any information. I understand that because my name wasn’t on there even though I could provide him with all forms of her identification so she called the next day. She is 83 years old and they gave her such a hard time not only did she provide them with all the information they asked for but then they put her on hold for like half an hour and then told her  they couldn’t help her and hung up on her she tried calling several times and just got hung up on , I called later that day and was on hold for like 20 minutes so I called back again and the receptionist picked up the phone. I asked for the branch manager and they told me she wasn’t there and they told me the assistant manager was there so I asked to speak with her. They asked me my name , I waited a few minutes and they hung up on me very rude service very unprofessional just for a simple just for a simple question such horrible service Delrio is a very small town. A lot of seniors live there and this is the way they treat their senior customers PNC definitely needs to investigate the way they treat their customers at this branch!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Del Rio Main Branch at Del Rio, TX
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1 comment. Add a comment

by goingtochangebanks 2023-02-11 18:58:20
I absolutely hate dealing with this bank.  I use it purely as a saving account.  I was a bbva client when banks changed to PNC. I have had nothing but difficulty in dealing with this terrible. Its the most unfriendly user bank.  Very Very frustrating to deal with.  I simply wanted to their routing number today and couldn't find it anywhere. When I called the bank at 5.30 Pm Central time on this Sat afternoon, I was told they are closed and nobody could help me.  I would hate to think that if my Debit card was misplaced or stolen, thieves would empty my account from Sat thru to Monday am while the bank is closed.  This is NOT acceptable Period!

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