PNC Bank, Clayton Branch

Name:PNC Bank, Clayton Branch
Full Service Brick and Mortar Office
Review:413 client reviews
Location:7801 Forsyth Blvd
Saint Louis, MO 63105

St. Louis County
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FDIC Cert:#6384

The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:Pnc Finl Services Group Inc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2745, view all, view on map
Total Assets:$551,902,526,000
Total Deposits:$463,881,572,000
Total Equity Capital:$52,585,491,000
Total Domestic Office Deposits:$457,571,469,000
Net Income:$5,064,842,000
Quarterly Net Income:$1,215,499,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%

Client Review

413 client reviews of PNC Bank scored 2.5 out of 5.

Unhappy potential CUSTOMER
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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by 2UnhappyCustomers, Jun. 25, 2015

We had the most traumatic experience with this bank in Clayton, MO.  We had called in advance from Colorado inquiring as to what we needed to open a new business account in MO from an existing business in our state.  We were told we needed our EIN # and 2 forms of ID.  We traveled to Clayton, MO and  met with Bryan Allen.  Everything instructed by phone had changed, from forms to ID to requesting irrelevant information.  We were instructed to obtain additional forms that we needed to pull up on our own computer and print out, although they did not have internet to do so.  We had to leave a find a sandwich shop nearby that had internet, locate the form and e-mail the paperwork back to the bank; although when we returned to the bank- that form wasn't sufficient and they needed something else. It seems that the right hand didn't know what the left hand needed, and they were not knowledgeable on LLC business accounts.  Our deposit was an insurance check drawn on their bank. Although we never got the account open after wasting half a day in their bank, and wasting a lot of money and time traveling to their bank- we were able to get our business account resolved with another bank.  We had plenty of documentation of our business, ID, LLC, EIN#, documents and paperwork proving our identity of ownership of our existing business. It seemed unusual that we were taken to a back office, instead of the New Accounts desk in the lobby. Although we received an apology from 2 bankers, it did not replace our frustration we experienced.  We then just requested certified funds for the insurance check that was drawn on PNC Bank since they couldn't open the account, they refused. We offered to give our insurance adjuster's # from the claims check from PNC. We had plenty of documentation, ID, EIN#, proof of ownership of our existing business to open a new account.  We offered to open a new registration with the Secretary of State for MO, but we were encouraged to leave and deposit into our account from another bank.  The banker directed us to US Bank down the street in which we already had an account.  This was the most exhausting experience we have endeavored at a bank.  

* this review was made on PNC Bank, Clayton Branch at Saint Louis, MO
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