PNC Bank, Catonsville

Name:PNC Bank, Catonsville
Full Service Brick and Mortar Office
Review:410 client reviews
Location:728 Frederick Road
Catonsville, MD 21228

Baltimore County
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FDIC Cert:#6384

The Bank

Name:PNC Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:Pnc Finl Services Group Inc
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:2348, view all, view on map
Total Assets:$433,803,038,000
Total Deposits:$313,467,769,000
Total Equity Capital:$42,813,152,000
Total Domestic Office Deposits:$298,018,741,000
Net Income:$855,712,000
Quarterly Net Income:$855,712,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%

Client Review

410 client reviews of PNC Bank scored 2.5 out of 5.

Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LIFE, Apr. 25, 2018

My husband had a massive stroke along with brain bleed on `the 4th of February of this year and due to the stresses and strain of seeing him helpless and at the mercy of others, along with financial upheaval, a chance of loosing our house and several other life issues, I fell into a depression inspite of still hanging onto church attendance, reading the word and sometimes praying.  I thought of committing suicide and also hurting my husband because I didn't want him to be back here with no one to care for him. On top of everything else I could not access my husbands account because I had forgotten his PIN, I secured a letter and power of attorney from the hospital and they suggested that I go into bank and speak directly to Branch Manager, because we lived in Catonsville, I went to the Catonsville Branch and I thought to myself if this does not work I will figure out how to end it all nothing else was seeming to work, when I entered I asked to speak with Branch Manager who when he approached me acted as if  I had leprosy or some other form of disease, he was dismissive and openly agitated that I had even asked him to be seen, He never looked at me but pointed to a seat and said you will have to speak with one of my associates.  I really was going to leave and just end it all, but I heard this voice ask if I needed help, I would find out that her name was MRS. ELIZABETH BROWN, as soon as I sat down, I could no longer hold back what was in my heart, I cried and she just sat there handed me some tissues and began to talk with me as if she cared put me at ease and just her calm demeanor made me tell her how I was feeling, she prayed with me and all the while told me what she and I had to do for her to be able to help me.  She was compassionate while being professional.  Had God not allowed me to meet Mrs. Elizabeth Brown, I don't think I would have been around to write this and while my husband is still battling in the hospital, I have HOPE to go on.  She told me not in these exact words but this is what I heard my life is not mine to take. Please hire a Branch Manager who cares for people....

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Catonsville at Catonsville, MD
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