PNC Bank, ALGONQUIN BRANCH

Great Service
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Interest Rate and Cost
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by Jpnumbaone, Apr. 21, 2014

I've been going to this bank for years now. I have several personal and several business accounts. They have worked with me through everything. Every time i need something the managers put in time to make sure i get what i need. Great place. Great Bank. Thank you guys.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Algonquin Branch at Algonquin, IL
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service fee charges
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Interest Rate and Cost
Office Environment & Staff
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by nikt, Feb. 07, 2014

This review is for the branch manager at PNC Bank located at 791 S. Randall Rd. in Algonquin Il. 60102
It was my wife’s bank….not mine. The problem is that my wife went to the bank on January 31st with questions regarding some service charges to her account for December 2013 $10 and January 2014 $15. When my wife opened the account about 1 year ago, she was told that this bank doesn’t charge any monthly service fees as long as there is a minimum amount kept in the accounts and she did. On January 31st she was working with some ladies at the window and they told her that the bank changed the rules few months ago (changed the rules in the middle of the game). She asked them why the bank would not notify her..…there was no response, but they told my wife that they will fix it and she will never have to pay any service fee again. My wife also asked them to put the charged fee back to the account. She was told that they can’t do it, and they will have their manager to call my wife. We waited a week and no call from the manager or anybody. Yesterday there was a new additional charge, so obviously nothing was fixed and nothing has changed. Me and my wife went to the bank today and asked to speak with manager. After waiting for 5 minutes we were invited to his office and I explained to him what happened. This guy looked the account and he was clueless. Had no idea what was going on, but he said that he will modify the accounts. After going back and forth with him I asked him to put the service money back to the account. He hesitated but eventually did it for January and February only. He is as stupid as they come. He should be shoveling snow and not managing the bank. Being angry at the people there that they lied to my wife, and not specifically at him we start it arguing and I told him that he better not to touch my wife’s account again without prior notification. At that point he tried to throw me out of the office and told me that he is the banker and he can close the accounts right now if I don’t leave his office. Remember those accounts are not mine and my wife was sitting there quietly and did not say anything, did not piss him off and he did not ask her what she wants to do. He told me again that he is the banker and he can do anything. Yes he is the arrogant SOB banker and that guy broth his management skills from some other country. Shame on PNC that they hire people like him to be in charge of their branch offices, no customer relations experience at all, just simply arrogant SOB.  At that point I told him to close all her accounts and he did. End of story, so if you people want to do business with that bank…..you have been warned.


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Algonquin Branch at Algonquin, IL
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poor customer service
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by counselor, Jun. 20, 2011

I left my bank of 17 years as they had become a disappointment in customer service, charging fees that I didn't think were conducive to good business...so I closed those account and opened two new accounts at PMC in Algonquin Illinois.  I was told over the phone, several times by the manager and by a banker, that (1) my interest rate on my checking account would be .05, and it's actually 0% to 1% (2) I would get a $100 gift of cash placed into my new account just for having direct deposit from my employer (3) the interest rate on my money market would be 1% (it's .9% for 90 days, then drops dramatically)- None of these were true.  Also, the banker made mistakes several times while spelling my not so difficult name.  I feel like they gave me false and misleading information to get me there, and then I find out the truth.  I can't tell you all how very disappointed I am in this bank, and will probably not stay there long.  Customer service nowadays is a huge disappointment in banks as well as other companies.  I was born in 1950 and wish the old way of customer service would come back.  To charge fees that are many, many times more than the pitiful interest paid to customers is a crying shame.  I am considering putting my money under my mattress....Banks out there....beware....people are getting really fed up with poor customer service, ridiculous interest rates, and jumping through hoops for you.  To get 63 cents interest on $20,000 is inhumane, insulting, absolutely insane.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on PNC Bank, Algonquin Branch at Algonquin, IL
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