People's United Bank, Black Rock Turnpike Branch

Great bank, great manager
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by Richard567, Jan. 21, 2021

I`ve been a People`s customer for many years and gone to almost a dozen different branches.  While they`ve all been good, the Litchfield branch is exceptionally well run.  I have had a series of complicated problems and the manager has gone to extra-ordinary lengths to fix them, and quickly.  I appreciate knowing I have a reliable bank; it gives me great peace of mind.  


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on People's United Bank, Litchfield Stop & Shop at Litchfield, CT
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Do not recommend this bank
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by KrisKos, Oct. 08, 2019

I had a bad experience with this bank. 9/11/2019 I withdraw 160$ from atm in Cromwell 06457 CT and left money in the atm, forgot to take it and went away, came back after a minute but money was gone. This atm is in People’s United Bank branch so I immediately reported this situation to lady who works in this bank, I did a claim and she said to me don’t worry even if someone stole it bank will give you back this money so she gave me hope, she told me to wait a few days and wait for the phone call. I waited two weeks and nobody get back to me so I went in person to this branch and spoke with supervisor name Mike, he rang somewhere and told me that they have to do investigation and look at the cameras recordings and see who took my money, he said to me that I have to wait a few days and someone will contact with me but NOBODY contacted with me even after another two weeks so I had to go in person to this branch, I spoke with supervisor Mike and he said that has to ring somewhere again and someone will contact with me very soon, he also said to me that I should not be worry because bank is going to give me this money back, so he gave me another hope. After a few days some higher level manager form People’s United Bank rang me and said that unfortunately but they looked at the cameras but they can’t see who took my money because atm camera in pointed on peoples head not a full body and cameras doesn’t reach money slot and they won’t give me my money back. This is ridiculous, this is not a bank, this is a circus, they have many cameras around and inside the bank and they can’t see who took the money. So what are they have those cameras for? For decoration ? So it looks like anybody can rob this bank and they won’t be able to recognise thief :D.
I wasted so much time to speak with those people in customer service over the phone and in person inside the bank and they don’t give a sh!t about me, they didn’t treat me well, I keep my savings in this bank and I am going to treat them the same way they treated me, I going to withdraw all my money and close my account. They don’t care about customers so I don’t care about them !!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on People's United Bank, Cromwell S & S Branch at Cromwell, CT
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Best atmosphere
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by Spirits, Oct. 18, 2018

I have been a People's United Bank customer for a number of years now.

They are ALWAYS very courteous and helpful, the atmosphere in their branch just amazing.

THIS IS WHAT EVERY BANK IN AMERICA SHOULD LOOK LIKE.

Thank you People's United!


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on People's United Bank, Orangeburg S&S Branch at Orangeburg, NY
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