Bank of America, Black Rock Turnpike Branch

Grateful customer
Overall Rating
by Inline, May. 07, 2020

This branch has gone over and beyond to fulfill all our expectations, especially through this epidemic when so many banks and businesses have been forced or have chosen to close. This office has remained opened for servicing their customers and non customers in a very busy time.  STAFF AND MANAGER have shown patience and knowledge displayed to the public by answering questions and being available to carry on with daily transactions as efficient and helpful as possible when the public has not in return been anywhere near as understanding when having to wait in long lines at no fault of the office staff. Let's all be more considerate to our Essential workers who are working hard to service our banking needs during these times. Signed, The lady in line witnessing what is going with the rude customer next to me. THANK YOU B of A PASO!! I. appreciate you being open !

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Paso Robles Branch at Paso Robles, CA
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QUESTION
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by ali1973, Mar. 06, 2020

If I could put under one star for the rating I would put 0 stars because I went to deposit some money and there was nobody to help me 5 staff members were just talking and laughing and I was just waiting and waiting and I ask them are you guys going to help me and they told me just wait the clerk is busy and again I was waiting and there was nobody there to help me they were just talking and laughing about the corona virus and they were just using UN polite language and for real what kind of service the bank has they are supposed to be education people, and today I can't believe what I saw they are so ignorant people low class, they should be smart people, education people, I have a question where did you find these people, do they even have a diploma to work there or they just don't have a diploma I want you to answer my question and from those people i'm going to cancel my account and I don't want to be with you guys anymore just because of your bad service and especially those 5 clerks two girls and three guys I don't want deal with you guys anymore so don't forget to answer my question!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Taylorsville Branch at Salt Lake City, UT
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Big Money Issue
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by AngelP, Mar. 05, 2020

This is the second incident.

A month ago,I was told that my money (of $2616 which was supposed to be used to pay rent for home) would be sent in a check (instead of depositing the funds back into my account).

I was told by the bank manager, that I would recieve the check in 7 days which I never recieved.

First, I couldn't understand why they couldn't just deposit the money back into the account.

I spoke to cooperate and was told "if you don't recieve the check in the mail in another two weeks, we will print you out another check".

Now, my rent is due again. I am in panic mold because I've never been late on my rent or given a 3 day notice.

I was slightly relieved that I would be able to go to the bank to get the check.

Yesterday, I get a call from Fara F. (from cooprate), telling me that the bank manager and business manager consultant from this branch had been arreted for fraudulent activity!

I explained that I need my money. My son and I could be homeless if I don't pay my rent which is already late.

Fara F. from cooperate, could only offer an apology. She also stated, they have been getting calls from others as well but "if we can send you another check, it would be 7-15 days".

If? What kind of inconsiderate mess is this? It's not my fault an employee stole my money and now my family have to suffer?

 Bank of America is the worse bank ever. My mother warned me about Bank of America.

Think twice about this branch and the overall company ethics and policies.
 
THIS COULD BE YOU!


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Topanga Canyon-Ventura Branch at Woodland Hills, CA
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