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Bank of America, Black Rock Turnpike Branch
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| Name: | Bank of America |
| Concentration: | All Other Specialization > 1 Billion |
| Established: | 1904-10-17 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | Bank Of America Corp |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4268, view all, view on map |
| Website: | www.bankofamerica.com |
| Total Assets: | $2,161,656,000,000 |
| Total Deposits: | $1,820,512,000,000 |
| Total Equity Capital: | $209,996,000,000 |
| Total Domestic Office Deposits: | $1,729,101,000,000 |
| Net Income: | $5,828,000,000 |
| Quarterly Net Income: | $2,330,000,000 |
| Return on Assets: | 1% |
| Return on Equity: | 6% |
| Quarterly Return on Equity: | 4% |
| More... | |
Client Review
301 client reviews of Bank of America scored 2 out of 5.
John
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by Tallone, Sep. 15, 2020
Bank manager horrible. Had checking account hacked and said she could do nothing,to us to call the fraud department who said they could do nothing also. Tried to close account, they said "why"! Tried to freeze account. They said they would but didn't. I thought they were suppose to help with these situations. Very disgusted! Will find a bank that cares. No customer service anymore.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lee's Summit-Langsford Branch at Lees Summit, MO
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tallone, Sep. 15, 2020
Bank manager horrible. Had checking account hacked and said she could do nothing,to us to call the fraud department who said they could do nothing also. Tried to close account, they said "why"! Tried to freeze account. They said they would but didn't. I thought they were suppose to help with these situations. Very disgusted! Will find a bank that cares. No customer service anymore.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Lee's Summit-Langsford Branch at Lees Summit, MO
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customer for over 15 years
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by LeslieLeslie, May. 20, 2020
They lost a check I deposited. I called and spoke to customer service they said they would look into it. They never fixed the issue even though they showed the clerk having a record of the deposit. As a result I had to waste more time to have my work re issue the check.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LeslieLeslie, May. 20, 2020
They lost a check I deposited. I called and spoke to customer service they said they would look into it. They never fixed the issue even though they showed the clerk having a record of the deposit. As a result I had to waste more time to have my work re issue the check.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Ina And La Cholla Branch at Tucson, AZ
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Transfer Funds
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by blahblahblah, May. 09, 2020
My $1,200 check finally came in. I'm a Chase Private Client and I have a household account at Bank of America Enfield. Used my Chase ATM tried to deposit the check to Chase at BA ATM. That didn't work. Deposited it using my BA ATM card.
Yesterday I tried to transfer the $1,200 to Chase which was a long involved process which ended up taking 55 minutes. I called BA and asked a CSR in Virginia that took me through this long process one question after another and the legal specification that went on for pages and pages that I skimmed though and agreed to then there was another problem and another problem when I register for a same day transfer and when it was all done I was told the transfer will cost my $30. I was told when I checked the transfer there was a line there about the transfer fee. I never saw it I read some much information earlier I never saw the fee information and as a Chase Private Client I've never been charged for anything. It remained my about three years ago BA charged my $30 to take money out of my account - that never made sense to me. And I never, never transfer money out of BA again. Never.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Enfield Branch at Enfield, CT
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby blahblahblah, May. 09, 2020
My $1,200 check finally came in. I'm a Chase Private Client and I have a household account at Bank of America Enfield. Used my Chase ATM tried to deposit the check to Chase at BA ATM. That didn't work. Deposited it using my BA ATM card.
Yesterday I tried to transfer the $1,200 to Chase which was a long involved process which ended up taking 55 minutes. I called BA and asked a CSR in Virginia that took me through this long process one question after another and the legal specification that went on for pages and pages that I skimmed though and agreed to then there was another problem and another problem when I register for a same day transfer and when it was all done I was told the transfer will cost my $30. I was told when I checked the transfer there was a line there about the transfer fee. I never saw it I read some much information earlier I never saw the fee information and as a Chase Private Client I've never been charged for anything. It remained my about three years ago BA charged my $30 to take money out of my account - that never made sense to me. And I never, never transfer money out of BA again. Never.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Bank of America, Enfield Branch at Enfield, CT
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