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Bank of America, Black Rock Turnpike Branch
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294 client reviews
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| Name: | Bank of America |
| Concentration: | All Other Specialization > 1 Billion |
| Established: | 1904-10-17 |
| FDIC Insurance: | 1934-01-01 |
| Holden By: | Bank Of America Corporation |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4323, view all, view on map |
| Website: | www.bankofamerica.com |
| Total Assets: | $1,792,891,000,000 |
| Total Deposits: | $1,441,116,000,000 |
| Total Equity Capital: | $212,590,000,000 |
| Total Domestic Office Deposits: | $1,353,687,000,000 |
| Net Income: | $14,680,000,000 |
| Quarterly Net Income: | $7,411,000,000 |
| Return on Assets: | 2% |
| Quarterly Return on Assets: | 2% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 14% |
| More... | |
Client Review
294 client reviews of Bank of America scored 2 out of 5.
Worst customer service to obtsin
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Liz1, Nov. 14, 2019
Once u get help they are nice BUT to get to a customer service representative is hell, if u call branch they don't answer, u get recorder that they are busy w other customers the recorder gave u other banking options via automatic system only, and if those don't apply to u and u don't pick one option the recorder says goodbye, no if u like to keep holding or a call back option. I just called to be courteous and cancel my 1pm appt. Bec. Yesterday would have been an hour wait to see a cust. Reo. Bank of America shame on you such a large bank, I will stick to my Wells Fargo w short lines and no wait or reasonable wait to see a cust Serv rep. My mother is the one that is a bank of America customer, I will NEVER, each time I go there for or w my mother it is the same for YEARS.Time they learn something from their reviews, DAH!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Clermont Branch at Clermont, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Liz1, Nov. 14, 2019
Once u get help they are nice BUT to get to a customer service representative is hell, if u call branch they don't answer, u get recorder that they are busy w other customers the recorder gave u other banking options via automatic system only, and if those don't apply to u and u don't pick one option the recorder says goodbye, no if u like to keep holding or a call back option. I just called to be courteous and cancel my 1pm appt. Bec. Yesterday would have been an hour wait to see a cust. Reo. Bank of America shame on you such a large bank, I will stick to my Wells Fargo w short lines and no wait or reasonable wait to see a cust Serv rep. My mother is the one that is a bank of America customer, I will NEVER, each time I go there for or w my mother it is the same for YEARS.Time they learn something from their reviews, DAH!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, Clermont Branch at Clermont, FL
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Extraordinary Customer Service!!! TY!
Overall Rating
by gpcdds, Nov. 02, 2019
We walked into a BofA branch in NSB FL today, and couldn't have been happier. We are not FL residents but required a notary and other banking & were met with a smiling face and great service. Louise the bank services manager sat us down and took care of everything and did it with efficiency, speed and great conversation. We will be back!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, New Smyrna Beach West Branch at New Smyrna Beach, FL
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Overall Ratingby gpcdds, Nov. 02, 2019
We walked into a BofA branch in NSB FL today, and couldn't have been happier. We are not FL residents but required a notary and other banking & were met with a smiling face and great service. Louise the bank services manager sat us down and took care of everything and did it with efficiency, speed and great conversation. We will be back!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Bank of America, New Smyrna Beach West Branch at New Smyrna Beach, FL
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Great staff like Victor
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Abby152893, Sep. 23, 2019
Great service exellent staff and workers. I just walked in an someone was already avaliable and ready. His name was Victor and he was helpful in every way even showed me things I didn't know I had on my bank. Would definitely come back.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Co-Op City Branch at Bronx, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Abby152893, Sep. 23, 2019
Great service exellent staff and workers. I just walked in an someone was already avaliable and ready. His name was Victor and he was helpful in every way even showed me things I didn't know I had on my bank. Would definitely come back.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Bank of America, Co-Op City Branch at Bronx, NY
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