Old National Bank, MILWOOD BRANCH

Name:Old National Bank, MILWOOD BRANCH
Full Service Brick and Mortar Office
Review: 2star19 client reviews
Location:3201 Portage St
Kalamazoo, MI 49001

Kalamazoo County
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FDIC Cert:#3832

The Bank

Name:Old National Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:292, view all, view on map
Total Assets:$49,245,372,000
Total Deposits:$38,020,718,000
Total Equity Capital:$5,520,620,000
Total Domestic Office Deposits:$38,020,718,000
Net Income:$131,204,000
Quarterly Net Income:$131,204,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:10%

Client Review

19 client reviews of Old National Bank scored 2 out of 5.

BOA sold me to Old National
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Tl1966, Jun. 07, 2014

My account was sold to Old National from BOA. I don't know why and don't recall authorizing it but when they bought my account they set me up with two checking accounts. I didn't even know this so when I received my checks in the mail and began using them following my ledger I was quite surprised to discover I had been writing checks from some random account they set me up with that I was unaware of so I didn't have funds to cover the funds. Of course that incurred  fees and charges to cover those expenses. Of course I canceled that account immediately with the remaining checking in place I found I am charged a fee not having at least 750 dollars in the account monthly.
Has anyone had a problem with the Bill Pay at Old National?  I canceled one of my Mortgage payments, that was set up for auto pay , because I sent it in earlier than scheduled I know I canceled it but somehow Old National sent a second payment of course I didn't have the extra mortgage payment to spend so that caused a serious of fees and problems which of course I had to pay for at 38 dollars a pop , then they told me I had to prove to them that it actually came out of my account by faxing to my Mortgage Company information and brining in proof to Old National that I did have it paid twice by showing them my mortgage payment log, and that it came from my account so I had to fax proof to my Mortgage Company that it did come out of my own account twice and I of course because of timing, to fix this problem had to be processed and approved  and it happened to be during a holiday weekend and it took about two and ½ weeks to get it straight.
So thinking to not use automatic payment again I just paid it another time through straight Bill pay online through Old nationals Website. Double checking that I hit all the correct buttons and had the correct amount to send and that the accounts were accurate (being cautious because of past experience) I felt confident to push send.
Thinking all was right in the world I get a call from my mortgage company a week later asking where their payment was, I knew the money was gone from my account, so I thought I did pay it.
(Unfortunately not realizing old national directed my mortgage payment elsewhere) I got defensive with my mortgage company only to discover that it was another mistake by old national so I had to go back and fix this!!They directed my payment to the wrong company.
There has been another instance the finale draw was this past week. I had an unauthorized deduction taken from my checking account to the tune of 758.02, I went to try and straightened this out and was treated first off by the Clerk very rudely and disrespectful she treated me like I was an idiot when I came in to get help to straightened this out. I told her I didn't know how to fix this that is why  I came in for help.
I asked to speak to her manager who did come and talk to me made me feel like I was being a crook she told me I had to prove I didn't owe the money to the unauthorized entity that took it. I had just sent in a bunch of paper work the previous day to show that I canceled that insurance policy because it actually was an issue the previous week. And then they charged me for non sufficient funds for someone stealing my monies and told me I need to recover that from the people who took the money in the first place that caused the overdraft!!
Feeling embarrassed and disappointed in myself for trusting that institution and to be treated like a thief when I am the victim by not just the teller but the manager is uncalled for!!
I am telling everyone I know of this experience. I did go to another Old National Branch and they told me they get complaints form their Milwood Office at least twice a week.
Canceling my Old National Account.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Old National Bank, Milwood Branch at Kalamazoo, MI
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1 comment. Add a comment

by tday2014 2014-11-26 17:26:30
We have been ONB customers about 12 years and yes it is a hassle when your bank collapses. We use ONB billpay for everything, utilities, credit cards, etc. And we use ONB account to transfer money to/from our Fidelity investment accounts never a problem AND ALL THIS IS FREE!  We sold a farm in another county, went to that ONB branch and they did all paperwork notarizing free. Yes, we do not allow our accounts in general to go below OUR set limits of $500. But SHIT happens and we have a Home LOC account that automatically transfers money to cover our screw ups. I think that account has an annual we of about $50. It keeps our credit scores in the 780 to 900+ range, saves us big bucks on home and car insurance policies.  ONB is Indiana's oldest operating bank, 150 years as of 5 yrs ago. The reason I remember that is they offered 5% FDIC insured CDs  for a term of 7 years. That has been a full % higher than my Indiana University annuity at TIAA-CREF. Give them a chance, I can not imagine a better bank to do business now and in the future while as yours collapses or sold off.

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