Old National Bank, FISHERS BRANCH

Name:Old National Bank, FISHERS BRANCH
Full Service Brick and Mortar Office
Review: 2star19 client reviews
Location:9765 E 116th St
Fishers, IN 46037

Hamilton County
View Other Branches
FDIC Cert:#3832

The Bank

Name:Old National Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:269, view all, view on map
Total Assets:$48,802,528,000
Total Deposits:$37,532,025,000
Total Equity Capital:$5,530,637,000
Total Domestic Office Deposits:$37,532,025,000
Net Income:$632,171,000
Quarterly Net Income:$149,161,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:11%

Client Review

19 client reviews of Old National Bank scored 2 out of 5.

Rudest customer service so far.
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 2star Other Services
by Sergei, Feb. 16, 2013

I can't say I've had a good experience visiting either the Fishers or Lawrence branches. I've spent as much as 25 minutes in the Fishers branch just depositing a paycheck, and there was no one else in line. Tellers took turns interrogating me, asking me where I worked, where the check was from, what type of work I did, ect. A teller or two will ask me a brief series of questions, then they stepped away from the desk to whisper a bit to each other and returned with more bizarre security questions. This has happened over and over, and I'm done with these horrible people.

I have a doctoral degree and am a veteran, but if you watched the way these people speak to me, you would have thought I had just been released from prison and was on some sort of terrorist watch list. If you make a decent amount, be prepared to be interrogated about the amount you are depositing and what you plan to do with it and getting holds as though you are a well-known con artist rather than a customer for nearly a decade. I was told my checks were constantly getting holds put on them because of the amount, so I asked what was the amount that triggered all of these questions and holds and pointed out that I had several times the amount of the check in my account to cover it anyway. They told me that could not tell me the amount there, and when I later called their customer service line, they told me they could not disclose that over the phone. The short answer is they won't tell you anything, but they still subject me to this treatment every time. I've never overdrawn, bounced a check, or anything of that nature. It's just awful. Do yourself a favor and find a better bank.

I would like to note that the staff at the Muncie and Anderson branches were generally very polite, but I don't live in that area anymore. If you live north of Indy, stay away from the branches in that area. It's not worth it. I regret not leaving long ago.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Old National Bank, Fishers Branch at Fishers, IN
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1 comment. Add a comment

by Tl1966 2014-06-07 15:39:02
I also had a bad customer service experience from the Milwood Branch in Kalamazoo Mi.The branch on Michigan Ave in Kalamazoo are much friendlier people They made me feel like a thief and and crook when I had my account depleted from an unauthorized entity.
I not only was told I had to PROVE that I did not owe the monies to this place (of which I had just done when canceling the authorization prior to this experience)but was also told "If you don't owe this money than you need to go back to the entity that took your money to get your charges back.
I am sorry for your experience and share with you your disappointment.


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