Northern Bank & Trust Company, Burlington Branch

Name:Northern Bank & Trust Company, Burlington Branch
Full Service Brick and Mortar Office
Review:2 client reviews
Location:13 Center Street
Burlington, MA 01803

Middlesex County
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Phone:781-272-2880
Branch Deposit:$128,311,000
FDIC Cert:#18266
Established:1892-01-01


The Bank

Name:Northern Bank & Trust Company
Concentration:Commercial Lending Specialization
Established:1960-02-25
FDIC Insurance:1960-06-23
Holden By:Northern Bcorp Inc
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
# of Branches:15, view all, view on map
Website:www.nbtc.com
Total Assets:$2,869,907,000
Total Deposits:$2,469,532,000
Total Equity Capital:$364,069,000
Total Domestic Office Deposits:$2,469,532,000
Net Income:$57,998,000
Quarterly Net Income:$13,270,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:17%
Quarterly Return on Equity:15%
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Client Review

2 client reviews of Northern Bank & Trust Company scored 1 out of 5.

Abusive and arbitrary charges to savings account customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Nunzio, Jun. 14, 2012

Today we went to Northern Bank & Trust Burlington Branch to cash out our savings passbook, and to our dismay they informed us that they were deducting $4 for each month the passbook had remained inactive. Since 2009 we haven't been able to save and today we needed to cash out. Surprise, surprise out of $465 left in the account, the Bank deducted $80. We were livid!!! This is unfair, abusive, arbitrary, unjust, perhaps illegal. Punishing a customer who hasn't had extra money to save in a long time is the most despicable and disgusting act any institution can perpetrate. Shame on You Northern Bank. They said the Bank sent us a letter about that! We have not received any such letter and furthermore they could not produce copy of such letter. They just charged our passbook and couldn't even produce a copy of such notice, let alone proof that they sent it to us.
SHAME SHAME SHAME SHAME  is all we can say.
A few hours later we got a phone call from the Branch Mgr saying they would give back half. While we appreciate the gesture, we want all of OUR money back. Still waiting.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Northern Bank & Trust Company, Burlington Branch at Burlington, MA
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