NBT Bank, CLARKS GREEN BRANCH

Name:NBT Bank, CLARKS GREEN BRANCH
Full Service Brick and Mortar Office
Review: 3star4 client reviews
Location:318 E Grove St
Clarks Summit, PA 18411

Lackawanna County
View Other Branches
 
Phone:570-587-0505
Branch Deposit:$80,343,000
FDIC Cert:#7230
Established:12/14/1993


The Bank

Name:NBT Bank
Concentration:Commercial Lending Specialization
Established:03/03/1856
FDIC Insurance:01/01/1934
Holden By:NBT BCORP INC
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:177, view all, view on map
Website:www.nbtbank.com
Total Assets:$15,907,470,000
Total Deposits:$13,755,622,000
Total Equity Capital:$1,778,614,000
Total Domestic Office Deposits:$13,755,622,000
Net Income:$55,854,000
Quarterly Net Income:$21,268,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:5%
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Client Review

4 client reviews of NBT Bank scored 3 out of 5.

Trending downward
 2star Overall Rating
 3star Interest Rate and Cost
 3star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by Emdunne141, Jul. 18, 2025

I have been a customer at this location through three bank incarnations (the original Fairport Savings, bought by Evans Bank, bought by NBT). Sadly, since the days of Fairport Savings, the service and expertise at this bank have continued to deteriorate and my first (and hopefully last) experience at this newly procured branch reinforced that trend. No greeting upon entry (despite the obnoxiously loud doorbell announcing customers’ entry), one customer in line, wait time far too long for the absence of business, and 4 employees on the floor. The teller who helped me was in fact lovely and professional and I understand she was troubleshooting for her customer. However, the lack of any acknowledgement or support from the rest of the employees is a travesty. One woman was in fact sitting and staring only at the teller. Now I can imagine that she was training the young woman, but also, she was a statue. No greeting, no prompting, no movement, no support, no nothing. Just a death glare at the teller she was 6 inches from. It was eerie and discomforting and fairly insulting since they had a customer in line. Almost closed my accounts when Evans bought out Fairport Savings. Definitely plan on it given the utter lack of customer service now present on the premises.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on NBT Bank, NINE MILE POINT ROAD BRANCH at Fairport, NY
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Kim
 2star Overall Rating
 2star Interest Rate and Cost
 2star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by Kimp, Oct. 15, 2024

It seems that every time I try to go to this branch which is my home branch the ATM is down-I have told the people in the bank about this and it just happened again last night. With the hours that this branch is open I can't get there before they close, I called Friday and was put on hold for 20 minutes and I hung up, today I called and I was put on hold and then hung up on, I have had just about all I can take so I will be pulling my accounts and going somewhere else to do my banking

* this reviewer has be with this bank for >10 years
* this review was made on NBT Bank, TAYLOR BRANCH at Taylor, PA
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Syrasoft
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by TommyG, Jan. 10, 2018

Top notch service from a helpful staff.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on NBT Bank, Radisson Branch at Baldwinsville, NY
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All Reviews...

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