MidSouth Bank, Review

Customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by 5221, Jun. 20, 2023

We have banked at MidSouth Bank Auburn for almost 11 years. Before moving to Auburn, we banked with MidSouth for total of approximately 30 plus years.  

We have always received excellent service and found the same professional service in Auburn. Employees always greet us with a smile and provide excellent assistance with any type of business transactions. MidSouth Bank Auburn is highly recommended for all your banking needs.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on MidSouth Bank, AUBURN BRANCH at Auburn, AL
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Horrible customer service.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Cpatterson, Jun. 14, 2021

I have banked with Midsouth for 4 years. I deposited a check that was for $6,000. I explained at the time of the deposit that I needed the mo ur available for my sons surgery that was in a few days. They told me that the check would be placed on hold as a formality due to the total but would he available on Friday. (Deposit that Wednesday). I went to the bank to ask for a status after the customer service supervisor was unprofessional and rude and was told that the funds wouldn’t be available until next Saturday. The reason was because that needed to call and speak to a representative at Bank of America where the check was written. I will be closing my account t with midsouth and will never recommend anyone banking there fir the rest of their existence. I have had some issues in the past with banks but this tops them all. Especially in the age we are in where electronics transfers and deposits only take 2-3 days to clear both sides, they are holding this check just in spite. They will be getting a 0star out of 5. Never again will I ever Bank with Midsouth.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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