Liberty Bank, HAMDEN BRANCH

Name:Liberty Bank, HAMDEN BRANCH
Full Service Brick and Mortar Office
Review: 1star2 client reviews
Location:2518 Whitney Ave
Hamden, CT 06518

New Haven County
View Other Branches
 
Branch Deposit:$54,931,000
FDIC Cert:#17943
Established:10/20/2014


The Bank

Name:Liberty Bank
Concentration:Commercial Lending Specialization
Established:05/15/1825
FDIC Insurance:08/09/1989
Charter Class:
# of Branches:54, view all, view on map
Website:www.liberty-bank.com
Total Assets:$7,436,950,000
Total Deposits:$5,877,447,000
Total Equity Capital:$974,689,000
Total Domestic Office Deposits:$5,877,447,000
Net Income:$78,237,000
Quarterly Net Income:$9,483,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:11%
Quarterly Return on Equity:4%
 More...


Client Review

2 client reviews of Liberty Bank scored 1 out of 5.

Basically Calls Customers Liars
 1star Overall Rating
by JL9161, Jul. 20, 2023

Liberty Bank contacted ME (again they contacted ME) that there might be some fraudulent charges on our debit card. We checked and there were totaling about $160. One was for a raffle for cookware another from a gym membership and another for a VPN account. The next day we went to the bank and cancelled the card and got a replacement. They bank could not do anything with the transactions at the time because they were "Pending" We left the next day for vacation and returned a week later and went to the bank to fill out the fraudulent claim paperwork. Approximately 10 days later we received letters saying they were valid transactions. We then called Liberty and they said they would send us the docs involved in them calling valid transactions. Never got them. Called again and basically told them "why would come to bank the next day, cancel my card, get a new one, then the same day we get back from vacation go to the bank to fill out paperwork. For my health? So Liberty Bank is relying on some fraudulent data they got instead of an life long customer. Unfortunately Liberty is the only bank in my town and if there was one called Joe's Bank or Not safe Bank I would pull my accounts in a minute. All the good this bank fid for me over the past 50 years went away when they believe some fraudulent person and not a life long customer. Stay Away if you want to keep your money safe.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Liberty Bank, Liberty Bank at Middletown, CT
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Not great customer support
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by unhappycustomer7, Jun. 18, 2020

It is a nightmare to dispute an item. You need to go to a branch to put in every dispute. They don't follow protocal regarding the dispute process. I put a dispute in they did not bother to receive the dispute form and documentation to actually work on my dispute. They simply called the merchant and that is it. I was not notified that my dispute was being worked on and I thought it was not worked on since I had not submitted the dispute form. And then when I submitted the dispute form, they told me that was claim was already denied and my claim closed. They did not even notify me about the status of my claim and that my claim was denied. Don't expect to get your money back if you place a dispute. I ordered something and never got the item. The merchant told me the item was shipped and it was never shipped. I provided the documentation verifying that I never received the item, gave them the tracking number and they said there was nothing they could do and just to deal with the merchant which I contacted the merchant by phone and they don't pick up the phone and they don't reply to emails either. So, I paid $147 and I never received the item and Liberty Bank is saying there is nothing they can do. TERRIBLE CUSTOMER SERVICE. I WILL SWITCH BANK.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Liberty Bank, Berlin Branch at Berlin, CT
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