Liberty Bank, Granby Branch

Name:Liberty Bank, Granby Branch
Full Service Brick and Mortar Office
Review:1 client review
Location:11 Hartford Avenue
Granby, CT 06035

Hartford County
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Branch Deposit:$98,330,000
FDIC Cert:#17943

The Bank

Name:Liberty Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1959-01-02
Charter Class:Savings banks, state charter, supervised by the FDIC
# of Branches:60, view all, view on map
Total Assets:$6,822,038,000
Total Deposits:$5,457,649,000
Total Equity Capital:$824,559,000
Total Domestic Office Deposits:$5,457,649,000
Net Income:$17,923,000
Quarterly Net Income:$7,969,000
Return on Equity:3%
Quarterly Return on Equity:4%

Client Review

1 client review of Liberty Bank scored 1 out of 5.

Not great customer support
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by unhappycustomer7, Jun. 18, 2020

It is a nightmare to dispute an item. You need to go to a branch to put in every dispute. They don't follow protocal regarding the dispute process. I put a dispute in they did not bother to receive the dispute form and documentation to actually work on my dispute. They simply called the merchant and that is it. I was not notified that my dispute was being worked on and I thought it was not worked on since I had not submitted the dispute form. And then when I submitted the dispute form, they told me that was claim was already denied and my claim closed. They did not even notify me about the status of my claim and that my claim was denied. Don't expect to get your money back if you place a dispute. I ordered something and never got the item. The merchant told me the item was shipped and it was never shipped. I provided the documentation verifying that I never received the item, gave them the tracking number and they said there was nothing they could do and just to deal with the merchant which I contacted the merchant by phone and they don't pick up the phone and they don't reply to emails either. So, I paid $147 and I never received the item and Liberty Bank is saying there is nothing they can do. TERRIBLE CUSTOMER SERVICE. I WILL SWITCH BANK.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Liberty Bank, Berlin Branch at Berlin, CT
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