KeyBank, Waterville Plaza Branch
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73 client reviews
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| Name: | KeyBank |
| Concentration: | Commercial Lending Specialization |
| Established: | 1849-01-01 |
| FDIC Insurance: | 1956-01-16 |
| Holden By: | Keycorp |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1045, view all, view on map |
| Website: | www.key.com |
| Total Assets: | $183,977,708,000 |
| Total Deposits: | $155,074,869,000 |
| Total Equity Capital: | $17,019,361,000 |
| Total Domestic Office Deposits: | $155,074,869,000 |
| Net Income: | $2,596,619,000 |
| Quarterly Net Income: | $608,540,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 15% |
| Quarterly Return on Equity: | 14% |
| More... | |
Client Review
73 client reviews of KeyBank scored 2.5 out of 5.
Special bankers
Overall Rating
Office Environment & Staff
Waiting Time
by RIBU, May. 09, 2021
Paul (Branch manager), Calvin, and Tim are bankers whose interest is my wellbeing. They are bankers as were around years ago. Always recognize me by name and it has nothing to do with the size of my accounts. They genuinely care. I closed accounts at other banks to consolidate here. It would be worth the trip to see these gentlemen for your banking needs.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Spring House Branch at Spring House, PA
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Overall Rating Office Environment & Staff Waiting Timeby RIBU, May. 09, 2021
Paul (Branch manager), Calvin, and Tim are bankers whose interest is my wellbeing. They are bankers as were around years ago. Always recognize me by name and it has nothing to do with the size of my accounts. They genuinely care. I closed accounts at other banks to consolidate here. It would be worth the trip to see these gentlemen for your banking needs.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Spring House Branch at Spring House, PA
Was this review helpful to you? Yes, No Report Abuse
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ALways the best Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by WolfgangVonGeiger, Mar. 04, 2021
I've used this company since 1978 at age 14 when it was Cleveland Trust Society and Ameritrust . I've never had a problem that couldn't be solved by their employees .
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Ellet Branch at Akron, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby WolfgangVonGeiger, Mar. 04, 2021
I've used this company since 1978 at age 14 when it was Cleveland Trust Society and Ameritrust . I've never had a problem that couldn't be solved by their employees .
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Ellet Branch at Akron, OH
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All good
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by KenKrupa951, Oct. 19, 2019
I was baffled by the number of negative reviews. My experience has been all good - both online and in person.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Tolland Branch at Tolland, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KenKrupa951, Oct. 19, 2019
I was baffled by the number of negative reviews. My experience has been all good - both online and in person.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Tolland Branch at Tolland, CT
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1 comment. Add a comment
by kenhealy416 2020-02-20 07:14:47
Terrible, terrible customer service. I called this branch because my debit card was compromised. They told me to call the customer service number. I ended up talking with someone in the Philippines. Not what I was looking for... called to speak to branch manager. No return call.
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