KeyBank, Tolland Branch

Very disappointed
Overall Rating
by PPC1, Sep. 11, 2019

Key Bank, Pound Ridge. NY. These are the facts. I opened a checking account via a promotional offer (bonus of $400 deposit) at Key Bank, bonus to be deposited in my new account within 90 days. No $400 was deposited well after 90 days. Then I was told my account didn't qualify for the bonus deposit. Misinformation from the bank officer here who opened my account was the issue, even though she assured me that my bank transfer deposits would fulfill requirements. Further, they misplaced a deposit from my other bank and I had to stop payment.  The bank officer promised to call me back but never did. Also, I had to wait over 15 minutes at the bank for an officer to come out of the back room to handle my account, and never did come out, so I had to ask for another officer to help me. Result:  I withdrew my money and closed out my account due to the poor customer service and misinformation by Key Bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Pound Ridge Branch at Pound Ridge, NY
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Best Mortgage Loan Experience Ever!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LindaPhillips, Mar. 05, 2019

We recently closed on my son and daughter-in-law's new home (Feb 28th 2019).  Tori Crummack Mortgage Loan Officer at KeyBank Naples FL made the entire loan process efficient and smooth.  Tori truly cares about her clients.  Her expertise in mortgage loans and her communication skills are excellent.  Thank you Tori for making this experience so positive and stress free.  We love you, you are the best!  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Naples Branch at Naples, FL
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FRAUDS
Overall Rating
Other Services
by BankFrauds, Jun. 27, 2018

They withdrew my purchases from my new personal account and yet I paid these Amazon purchases with my BUSINESS DEBIT card. Their online banking? Forget it. I made a payment on the due date to my Key Latitude card by transferring the payment from my personal account....Latitude sent me a late fee of 27.50. I called them, they saw I DID make the payment ON my due date and reversed the fee. Due to billing cycle, 6 weeks to see it applied. Online Bill Pay? I tried it once to pay my car loan, it took them EIGHT days to transfer the funds. Then I stumble upon the fact that my 4 month old (new) business debit card isn't even listed as a debit card connected but have my old debit card from a closed checking account. This bank is a TRAP folks. Im going right back to Putnam Savings as soon as possible. I forwarded my experience especially this recent one where they fraudulently went into my PERSONAL checking to pay for my amazon purchases from my BUSINESS acct. I only have ONE card as a payment option on my amazon acct. NEVER could I imagine a banks confusing my simple accounts there. My attorney wants to put all the pieces together and I will be recording my next conversation with the manager.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Putnam Branch at Putnam, CT
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