KeyBank, Mentor-Heisley Branch

Name:KeyBank, Mentor-Heisley Branch
Full Service Brick and Mortar Office
Review:73 client reviews
Location:9480 Mentor Avenue
Mentor, OH 44060

Lake County
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Phone:440-350-6116
Branch Deposit:$126,428,000
FDIC Cert:#17534
Established:1980-06-23


The Bank

Name:KeyBank
Concentration:Commercial Lending Specialization
Established:1849-01-01
FDIC Insurance:1956-01-16
Holden By:Keycorp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:1010, view all, view on map
Website:www.key.com
Total Assets:$184,673,175,000
Total Deposits:$149,408,461,000
Total Equity Capital:$14,135,215,000
Total Domestic Office Deposits:$149,408,458,000
Net Income:$1,071,435,000
Quarterly Net Income:$569,556,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:16%
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Client Review

73 client reviews of KeyBank scored 2.5 out of 5.

Special bankers
Overall Rating
Office Environment & Staff
Waiting Time
by RIBU, May. 09, 2021

Paul (Branch manager), Calvin, and Tim are bankers whose interest is my wellbeing. They are bankers as were around years ago. Always recognize me by name and it has nothing to do with the size of my accounts. They genuinely care. I closed accounts at other banks to consolidate here. It would be worth the trip to see these gentlemen for your banking needs.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Spring House Branch at Spring House, PA
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ALways the best Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by WolfgangVonGeiger, Mar. 04, 2021

I've used this company since 1978 at age 14 when it was Cleveland Trust Society and Ameritrust . I've never had a problem that couldn't be solved by their employees .

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Ellet Branch at Akron, OH
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All good
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by KenKrupa951, Oct. 19, 2019

I was baffled by the number of negative reviews. My experience has been all good - both online and in person.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Tolland Branch at Tolland, CT
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by kenhealy416 2020-02-20 07:14:47
Terrible, terrible customer service.  I called this branch because my debit card was compromised. They told me to call the customer service number.  I ended up talking with someone in the Philippines.  Not what I was looking for...  called to speak to branch manager.  No return call.

All Reviews...

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