KeyBank, MASSENA BRANCH
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74 client reviews
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| Name: | KeyBank |
| Concentration: | Commercial Lending Specialization |
| Established: | 01/01/1849 |
| FDIC Insurance: | 01/16/1956 |
| Holden By: | KEYCORP |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 984, view all, view on map |
| Website: | www.key.com |
| Total Assets: | $185,890,386,000 |
| Total Deposits: | $148,528,430,000 |
| Total Equity Capital: | $14,788,518,000 |
| Total Domestic Office Deposits: | $148,528,430,000 |
| Net Income: | $1,291,667,000 |
| Quarterly Net Income: | $161,584,000 |
| Return on Assets: | 1% |
| Return on Equity: | 9% |
| Quarterly Return on Equity: | 5% |
| More... | |
Client Review
74 client reviews of KeyBank scored 2.5 out of 5.
Best Service in Key Bank
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mikethefrenchman, May. 22, 2013
I have been banking at the Key Bank in Massena NY for years now. I can't believe how the atmosphere has improved so drastically in 2013. The service is amazing. I had a problem with a check I cashed and the lady at the desk went above and beyond to explain what happened and what she could do to help me. She also told me that I should be getting free checks since my employer is part of a special program at Key Bank.
Then she made some sort of notation on my account and in a couple weeks, I had my free checks come in the mail.
I was also introduced to the new Manager and other staff members.
They are all very friendly and make me feel special. I actually look forward to going to the bank! I wish more business's were like this!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Massena Branch at Massena, NY
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Mikethefrenchman, May. 22, 2013
I have been banking at the Key Bank in Massena NY for years now. I can't believe how the atmosphere has improved so drastically in 2013. The service is amazing. I had a problem with a check I cashed and the lady at the desk went above and beyond to explain what happened and what she could do to help me. She also told me that I should be getting free checks since my employer is part of a special program at Key Bank.
Then she made some sort of notation on my account and in a couple weeks, I had my free checks come in the mail.
I was also introduced to the new Manager and other staff members.
They are all very friendly and make me feel special. I actually look forward to going to the bank! I wish more business's were like this!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Massena Branch at Massena, NY
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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