Full Service Brick and Mortar Office
Review: 2.5star74 client reviews
Location:100 W Allegheny Rd
Imperial, PA 15126

Allegheny County
View Other Branches
Branch Deposit:$102,442,000
FDIC Cert:#17534

The Bank

Concentration:Commercial Lending Specialization
FDIC Insurance:01/16/1956
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:984, view all, view on map
Total Assets:$185,890,386,000
Total Deposits:$148,528,430,000
Total Equity Capital:$14,788,518,000
Total Domestic Office Deposits:$148,528,430,000
Net Income:$1,291,667,000
Quarterly Net Income:$161,584,000
Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:5%

Client Review

74 client reviews of KeyBank scored 2.5 out of 5.

Bad rating
 1star Overall Rating
 5star Other Services
by Halo, Nov. 25, 2023

My husband had passed from agent orange a month ago. He had a checking account and a savings account at KeyBank. My name. Was on the checking but not the savings account. So I took his death notice to KeyBank to close the accounts. I was referred to Mitch, who asked me for ID. I showed him the death certificate. He said I needed more proof. I showed him my drivers license, he said he needed more proof. I showed him my military card. He did not except military cards and threw the card back at me, saying it meant nothing. Even though the card had my photo and on the back my husband Social Security number. He needed more identity so I went home and got the marriage license. He wouldn’t except the marriage license because he says it wasn’t the original . so I had a checking account with my name on it. I had a death certificate. I has my drivers license. I had my military card I had my marriage license I had my birth certificate. I had my diploma from high school, and he said I did not have enough for proof so realizing there was no way I was going to receive my money I left he called the police on me, saying I made a scene at the bank, yes I did make a scene at the bank. I ask him what more could he possibly need to prove who I was I was married in 1969 I am 76 years old, and this gentleman did nothing but harass me and he had absolutely no intentions on giving the money that was mine, so I left, and when the cop stopped us, he knew us and I showed him all the papers that I had. He was willing to go to the bank and verify who I was . The police officer called the bank, told a man he knew who I was and he would take me to the bank and verify it. The bank manager says we’re closed and hung up. Yes I was very upset , yes I ask the man why he was doing this to me ?  Was it because , I was old or because he did not like military veterans since he threw the card at me and I also ask him. So many people come in and out of this bank why did you chose to harass me?

* this review was made on KeyBank, IMPERIAL BRANCH at Imperial, PA
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