KeyBank, Review

KeyBank, Review

Average rating stars based on 74 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
23
4 star:
0
3 star:
1
2 star:
2
1 star:
48

A total of 2 Reviews with 2 Star

Poor management. no communication
 2star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by 5337, Nov. 29, 2017

A thief altered my check and the bank accepted the check. I reported the incident to the police dept. and the bank asked for the police report and report #. Everything was given to the bank but they failed to follow up with me and have not tried to recoup the $500.00 from the other bank the money was deposited into. When I asked the bank officer why did he not get in contact with me, his response was that he deals with too many people to have given me a call! I was treated like they don't want my business and I was a bother.  I pay for service but get attitude instead. #changebank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Jefferson Valley Branch at Yorktown Heights, NY
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

by DisgustedwithKeyBank 2018-05-29 08:09:29
Key Bank - Sewickly was awful! After dealing with our personal and business accounts they closed our accounts after 6 weeks. No overdrafts!  We just made deposits and did wires for our business. After setting up our business account and then personal accounts they choose to “close” our account. We had identity theft and PROVED IT thru chex systems. Got our clearances thru Chex Systems but they didn’t care. We were treated like criminals. And their branch staff lied to us about our accounts. We even had Wires coming into our account that they rejected our deposits even after promising while they were fixing our accounts it would be ok. We lost a weeks worth of work for their chaos. DO NOT TRUST THIS BANK!
Unpleasant Teller
 2star Overall Rating
 1star Office Environment & Staff
 4star Waiting Time
by pkwhammy, Mar. 09, 2016

Very unpleasant experiences lately. Lost my wallet, debit card,and ID. Went to get some cash. Teller was very rude and condescending. My only form of ID was an expired passport. She first told me I could not get any cash without valid ID. I did have my checkbook and she could have easily checked the signature card. She did agree to give me $50 of MY money but it would be a one time deal. So now, I have only $50 to live on until I get a new debit card in 10 days. I will be looking for a new bank or traveling to the Gig Harbor branch from now on. I have been with Keybank for 28 years. (Purdy branch, only 2 years.) This is not the first time I have dealt with this  cranky teller at this branch. On a positive note, most of the employees are usually pleasant.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Purdy Branch at Gig Harbor, WA
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

3 comments. Add a comment

by katiemb 2016-11-17 10:08:18
Those are the rules at any bank...it was sad you lost your wallet but you need to learn to deal with things and stop blaming others for your misfortune
by katiemb 2016-11-17 10:09:50
Banks can not give info or money with out proper I'd no matter what the circumstances
by brooklyn 2017-02-08 15:37:01
Very unpleasant bank. They never mail me the correct payment stub to pay off my loan. Someone named Karen is very mean and rude and I avoid her at all costs. Scott was condescending on the phone.

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