KeyBank, Review

KeyBank, Review

Average rating stars based on 74 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
23
4 star:
0
3 star:
1
2 star:
2
1 star:
48

A total of 23 Reviews with 5 Star

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Special bankers
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by RIBU, May. 09, 2021

Paul (Branch manager), Calvin, and Tim are bankers whose interest is my wellbeing. They are bankers as were around years ago. Always recognize me by name and it has nothing to do with the size of my accounts. They genuinely care. I closed accounts at other banks to consolidate here. It would be worth the trip to see these gentlemen for your banking needs.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Spring House Branch at Spring House, PA
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ALways the best Service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by WolfgangVonGeiger, Mar. 04, 2021

I've used this company since 1978 at age 14 when it was Cleveland Trust Society and Ameritrust . I've never had a problem that couldn't be solved by their employees .

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Ellet Branch at Akron, OH
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All good
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by KenKrupa951, Oct. 19, 2019

I was baffled by the number of negative reviews. My experience has been all good - both online and in person.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Tolland Branch at Tolland, CT
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by kenhealy416 2020-02-20 07:14:47
Terrible, terrible customer service.  I called this branch because my debit card was compromised. They told me to call the customer service number.  I ended up talking with someone in the Philippines.  Not what I was looking for...  called to speak to branch manager.  No return call.
Best Mortgage Loan Experience Ever!
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by LindaPhillips, Mar. 05, 2019

We recently closed on my son and daughter-in-law's new home (Feb 28th 2019).  Tori Crummack Mortgage Loan Officer at KeyBank Naples FL made the entire loan process efficient and smooth.  Tori truly cares about her clients.  Her expertise in mortgage loans and her communication skills are excellent.  Thank you Tori for making this experience so positive and stress free.  We love you, you are the best!  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Naples Branch at Naples, FL
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by stevenjoslin94 2020-07-15 07:29:59
Key Bank offers customer service but to date they have NOT been of any service.....I can't even get them to return a phone call.....my suggestion use Chase Bank!
Excellent service
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by Bjfk60, Apr. 13, 2018

I generally deal with tellers Jennifer or Edy, both are exceptional! But everyone I've dealt with at this branch has been awesome! Not all Key bank branches are created equal... This one is the best!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Brunswick Rt 303 Branch at Brunswick, OH
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A Happy Bankee
 5star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by mrclyde, Mar. 12, 2018

I am disabled- used the drive-thru had much difficulty (only have use of right arm) after much trying tossed my deposit in the window - after teller was done with my transaction - she exited the bank came up to my car (still at the window) and gave me my receipt- knowing how difficult it is for me to reach the window - such kindness needs to be commended - The teller MYERSAL - NEEDS A GOLD STAR...

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Bellevue Branch at Pittsburgh, PA
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Excellent "small personal bank service" from a large bank
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by BlairGilbert, Oct. 26, 2017

I've been a client of this bank with a personal checking account and two business accounts through a number of changes.  The senior management folks have weathered the storm, remaining there to provide the personalized service one expects from a small local bank even though they are now part of a huge organization. I can't compliment Tiffany and Bridget enough for their caring and service!

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on KeyBank, Douglassville Branch at Douglassville, PA
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Great bank
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 3star Waiting Time
 4star Other Services
by katiemb, Nov. 17, 2016

I have been doing business with Key Bank since I was 10. It has been amazing dealing with any branch.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, North Palm Branch at North Palm Beach, FL
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customer
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by scubachick, Apr. 28, 2015

Very attentive and accurate service. personalized service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Fort Myers Branch at Fort Myers, FL
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by toomanydogs 2015-05-14 16:36:53
Asked for 20 $1 bills and the teller says if I don't have it in my drawer you don't get 20.  I got 15 and a $5 bill.  Not impressed.  Glad I do my banking somewhere else.
Holmn Road key bank
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by workingstiff, Jul. 16, 2014

I don't understand the previous reviews. I switched from BAC down the road for SO MANY reasons, all of which have been solved by changing to Key. I don't get dinged with a fee every time I turn around, they don't keep trying to train me to be more digital, they are responsive, super friendly, and fast. I love my new bank.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Holman Branch at Seattle, WA
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Nancy Dehut
 5star Overall Rating
by tryciasmith, Jan. 17, 2014

Once again Nancy Dehut has shown me why I bank at the Battlecreek branch.  The personal service, the caring attitude, the "What can I do to help?" perspective... these are all reasons for me that makes Key Bank my bank.  Thanks Nancy!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Battle Creek Branch at Salem, OR
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Best Service in Key Bank
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Mikethefrenchman, May. 22, 2013

I have been banking at the Key Bank in Massena NY for years now.  I can't believe how the atmosphere has improved so drastically in 2013.   The service is amazing.  I had a problem with a check I cashed and the lady at the desk went above and beyond to explain what happened and what she could do to help me.  She also told me that I should be getting free checks since my employer is part of a special program at Key Bank.
Then she made some sort of notation on my account and in a couple weeks, I had my free checks come in the mail.
I was also introduced to the new Manager and other staff members.
They are all very friendly and make me feel special.  I actually look forward to going to the bank!  I wish more business's were like this!


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Massena Branch at Massena, NY
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Kind people, quick service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Colville, Feb. 21, 2013

Colville Branch has friendly, helpful, tellers. The manager helped me get a
same day home equity loan so I could purchase some commercial real estate.
The bank employees are very involved in the community.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Colville Branch at Colville, WA
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What a Great Bank
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by Mathiggity, Jan. 09, 2013

I have had the best service from the both the manager and the personal banker at this location, I believe their names are Michelle (manager) and Jeremy (personal banker, anytime I have needed any service these folks have go the extra mile to help me! Thank you!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Hawthorne Branch at Portland, OR
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Mrs Lisa Goulet
 5star Overall Rating
by PBSJunky, Sep. 12, 2012

I think the people at the Traverwood Keybank location are among the friendliest, kindest people I have ever met anywhere! They are conscientious and very helpful.  It is really a pleasure to go there because I know they will always be nothing but professional and attentive to my banking needs.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Traverwood Branch at Ann Arbor, MI
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They'll go the extra mile for you
 5star Overall Rating
 5star Office Environment & Staff
by LoyaltyisImportant, Aug. 01, 2012

I was disappointed when the current manager of the branch got the job -- because she had taken such good care of my account at the downtown branch when she was there. But, even though I don't live in Eastlake and still do my banking elsewhere, I can still call for advice. And the downtown branch is still great as well. Can't be happier with the service and the fact that they don't forget their old customers even when they move to a new location. Great job.

* this reviewer has be with this bank for >10 years
* this review was made on KeyBank, Willowick Branch at Eastlake, OH
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Friendly Bank, Great Service
 5star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
by Lgrand711, Jun. 08, 2012

I've been banking here for years and have always had excellent service. Rather than use the drive through,  I like going into the bank to do business as well as say hello to the bank manager and bank tellers.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Overlook Keycenter Branch at Carmel, IN
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Lisbeth Calandrino, Chief Inspiration Officer
 5star Overall Rating
by Lisbeth, Apr. 04, 2012

Michaela Hayes, Branch Manager has been a great support for my business. Michaela has included me in her Key4Women where I was warmly greeted. I have been able to network my business and build important friendships. Key4Women is a wonderful program for all women.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Malta Branch at Ballston Spa, NY
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Lisbeth Calandrino, Chief Inspiration Officer
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Lisbeth, Apr. 04, 2012

I would like to thank George Pappis for supporting my business and my personal investment goals. George has taken considerable time helping me network my business through Key4Women--a phenomenal group.

George is a Relationship Manager in the true sense of the word and cares about his customer.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Westgate Branch at Albany, NY
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Tina Horn, Everhard Branch Manager, Belden Village Ohio
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Judith, Jan. 22, 2012

I worked with Tina Horn when she was the manager at the Canton South branch, Canton Ohio.  She could not have been better to work with. She is very astute and tuned in to the client's needs and bent over backwards to assist me with a very awkward personal problem. Her promotion to the Everhard branch, the largest south of Clevelend, I beleive, was well deserved. In her absence, she referred me to a gentleman - his name escapes me at present - who has equally delightful to work with. While I do not know the Everhard branch staff as a whole, I feel that Tina and her staff give 110% to the client. They certainly did and still do at the Canton South branch near my home.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Everhard Branch at Canton, OH
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