Full Service Brick and Mortar Office
Review: 2.5star75 client reviews
Location:10 E Genesee St
Baldwinsville, NY 13027

Onondaga County
View Other Branches
Branch Deposit:$107,523,000
FDIC Cert:#17534

The Bank

Concentration:Commercial Lending Specialization
FDIC Insurance:01/16/1956
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:976, view all, view on map
Total Assets:$185,233,258,000
Total Deposits:$147,730,659,000
Total Equity Capital:$14,745,337,000
Total Domestic Office Deposits:$147,730,659,000
Net Income:$278,031,000
Quarterly Net Income:$278,031,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%

Client Review

75 client reviews of KeyBank scored 2.5 out of 5.

in my opinion don't apply for a loan now with the agent working there now.p
 4star Overall Rating
 4star Interest Rate and Cost
 1star Office Environment & Staff
 4star Waiting Time
 1star Other Services
by ashockedcustomer, May. 17, 2024

i called to see about getting a loan, i explained i had a small existing loan that would be paid off when it was approved. they said that they don't give a loan when someone has a existing loan.i explained i had gotten 10-12 loans and have built my credit score up "832" over 3 decades and i know that if i pay off the existing loan and set up auto payment  to the bank it'll be approved. they set up a meeting. I went in and did it, only to get home and find 3 i called and they had me go back the next day to get home and find 2 more errors. neither had paying off the existing loan, which i told them that would cause an automatic denial.i called back and spoke the the manager,i explained what had happened and was told the 2 would be amended and she would put it in correctly.i waited and found out it was approved and all i had to do was go in and sign for. I went in and signed for it. they paid off my existing loan and put the remainder in my checking account. THIS IS WHERE IT GOT CRAZY. i got home and noticed my credit score had dropped 30 points. i called to ask why that happened to be told it goes down when yoi apply for a loan. i said not 30 points, i told her i was going to check into it. then the TRUTH came out. she said oh it would drop for getting a DENIAL. that was NEVER told to me until they had to explain my score dropping that my opinion she covered for his messing up what i told him and her i DON'T want to now i have a denial on my record and my score dropped 30 point ruining my 3 decades of building it up for now and my future plans. she admitted multiple errors on their part, and once its put in the records you can't really do anything about it. she asked how they could make it up many time, but how do you make up for that. again in my opinion i don't recommened you get a loan there

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, POTSDAM BRANCH at Potsdam, NY
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Bad rating
 1star Overall Rating
 5star Other Services
by Halo, Nov. 25, 2023

My husband had passed from agent orange a month ago. He had a checking account and a savings account at KeyBank. My name. Was on the checking but not the savings account. So I took his death notice to KeyBank to close the accounts. I was referred to Mitch, who asked me for ID. I showed him the death certificate. He said I needed more proof. I showed him my drivers license, he said he needed more proof. I showed him my military card. He did not except military cards and threw the card back at me, saying it meant nothing. Even though the card had my photo and on the back my husband Social Security number. He needed more identity so I went home and got the marriage license. He wouldn’t except the marriage license because he says it wasn’t the original . so I had a checking account with my name on it. I had a death certificate. I has my drivers license. I had my military card I had my marriage license I had my birth certificate. I had my diploma from high school, and he said I did not have enough for proof so realizing there was no way I was going to receive my money I left he called the police on me, saying I made a scene at the bank, yes I did make a scene at the bank. I ask him what more could he possibly need to prove who I was I was married in 1969 I am 76 years old, and this gentleman did nothing but harass me and he had absolutely no intentions on giving the money that was mine, so I left, and when the cop stopped us, he knew us and I showed him all the papers that I had. He was willing to go to the bank and verify who I was . The police officer called the bank, told a man he knew who I was and he would take me to the bank and verify it. The bank manager says we’re closed and hung up. Yes I was very upset , yes I ask the man why he was doing this to me ?  Was it because , I was old or because he did not like military veterans since he threw the card at me and I also ask him. So many people come in and out of this bank why did you chose to harass me?

* this review was made on KeyBank, IMPERIAL BRANCH at Imperial, PA
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Special bankers
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
by RIBU, May. 09, 2021

Paul (Branch manager), Calvin, and Tim are bankers whose interest is my wellbeing. They are bankers as were around years ago. Always recognize me by name and it has nothing to do with the size of my accounts. They genuinely care. I closed accounts at other banks to consolidate here. It would be worth the trip to see these gentlemen for your banking needs.   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Spring House Branch at Spring House, PA
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All Reviews...

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