KeyBank, 19th And Union Branch
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71 client reviews
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| Name: | KeyBank |
| Concentration: | Commercial Lending Specialization |
| Established: | 1849-01-01 |
| FDIC Insurance: | 1956-01-16 |
| Holden By: | Keycorp |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1107, view all, view on map |
| Website: | www.key.com |
| Total Assets: | $168,973,649,000 |
| Total Deposits: | $140,689,378,000 |
| Total Equity Capital: | $17,511,424,000 |
| Total Domestic Office Deposits: | $140,689,366,000 |
| Net Income: | $877,615,000 |
| Quarterly Net Income: | $432,966,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 7% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
71 client reviews of KeyBank scored 2 out of 5.
All good
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by KenKrupa951, Oct. 19, 2019
I was baffled by the number of negative reviews. My experience has been all good - both online and in person.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Tolland Branch at Tolland, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby KenKrupa951, Oct. 19, 2019
I was baffled by the number of negative reviews. My experience has been all good - both online and in person.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on KeyBank, Tolland Branch at Tolland, CT
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by kenhealy416 2020-02-20 07:14:47
Terrible, terrible customer service. I called this branch because my debit card was compromised. They told me to call the customer service number. I ended up talking with someone in the Philippines. Not what I was looking for... called to speak to branch manager. No return call.
Very disappointed
Overall Rating
by PPC1, Sep. 11, 2019
Key Bank, Pound Ridge. NY. These are the facts. I opened a checking account via a promotional offer (bonus of $400 deposit) at Key Bank, bonus to be deposited in my new account within 90 days. No $400 was deposited well after 90 days. Then I was told my account didn't qualify for the bonus deposit. Misinformation from the bank officer here who opened my account was the issue, even though she assured me that my bank transfer deposits would fulfill requirements. Further, they misplaced a deposit from my other bank and I had to stop payment. The bank officer promised to call me back but never did. Also, I had to wait over 15 minutes at the bank for an officer to come out of the back room to handle my account, and never did come out, so I had to ask for another officer to help me. Result: I withdrew my money and closed out my account due to the poor customer service and misinformation by Key Bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Pound Ridge Branch at Pound Ridge, NY
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Overall Ratingby PPC1, Sep. 11, 2019
Key Bank, Pound Ridge. NY. These are the facts. I opened a checking account via a promotional offer (bonus of $400 deposit) at Key Bank, bonus to be deposited in my new account within 90 days. No $400 was deposited well after 90 days. Then I was told my account didn't qualify for the bonus deposit. Misinformation from the bank officer here who opened my account was the issue, even though she assured me that my bank transfer deposits would fulfill requirements. Further, they misplaced a deposit from my other bank and I had to stop payment. The bank officer promised to call me back but never did. Also, I had to wait over 15 minutes at the bank for an officer to come out of the back room to handle my account, and never did come out, so I had to ask for another officer to help me. Result: I withdrew my money and closed out my account due to the poor customer service and misinformation by Key Bank.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Pound Ridge Branch at Pound Ridge, NY
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0 comment. Add a comment
Best Mortgage Loan Experience Ever!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LindaPhillips, Mar. 05, 2019
We recently closed on my son and daughter-in-law's new home (Feb 28th 2019). Tori Crummack Mortgage Loan Officer at KeyBank Naples FL made the entire loan process efficient and smooth. Tori truly cares about her clients. Her expertise in mortgage loans and her communication skills are excellent. Thank you Tori for making this experience so positive and stress free. We love you, you are the best!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Naples Branch at Naples, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LindaPhillips, Mar. 05, 2019
We recently closed on my son and daughter-in-law's new home (Feb 28th 2019). Tori Crummack Mortgage Loan Officer at KeyBank Naples FL made the entire loan process efficient and smooth. Tori truly cares about her clients. Her expertise in mortgage loans and her communication skills are excellent. Thank you Tori for making this experience so positive and stress free. We love you, you are the best!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Naples Branch at Naples, FL
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1 comment. Add a comment
by stevenjoslin94 2020-07-15 07:29:59
Key Bank offers customer service but to date they have NOT been of any service.....I can't even get them to return a phone call.....my suggestion use Chase Bank!
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