KeyBank, 19th And Union Branch
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69 client reviews
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| Name: | KeyBank |
| Concentration: | Commercial Lending Specialization |
| Established: | 1849-01-01 |
| FDIC Insurance: | 1956-01-16 |
| Holden By: | Keycorp |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 1194, view all, view on map |
| Website: | www.key.com |
| Total Assets: | $137,976,503,000 |
| Total Deposits: | $110,823,578,000 |
| Total Equity Capital: | $15,554,378,000 |
| Total Domestic Office Deposits: | $110,823,095,000 |
| Net Income: | $2,046,558,000 |
| Quarterly Net Income: | $534,014,000 |
| Return on Assets: | 2% |
| Quarterly Return on Assets: | 2% |
| Return on Equity: | 13% |
| Quarterly Return on Equity: | 14% |
| More... | |
Client Review
69 client reviews of KeyBank scored 2 out of 5.
Best Mortgage Loan Experience Ever!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LindaPhillips, Mar. 05, 2019
We recently closed on my son and daughter-in-law's new home (Feb 28th 2019). Tori Crummack Mortgage Loan Officer at KeyBank Naples FL made the entire loan process efficient and smooth. Tori truly cares about her clients. Her expertise in mortgage loans and her communication skills are excellent. Thank you Tori for making this experience so positive and stress free. We love you, you are the best!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Naples Branch at Naples, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LindaPhillips, Mar. 05, 2019
We recently closed on my son and daughter-in-law's new home (Feb 28th 2019). Tori Crummack Mortgage Loan Officer at KeyBank Naples FL made the entire loan process efficient and smooth. Tori truly cares about her clients. Her expertise in mortgage loans and her communication skills are excellent. Thank you Tori for making this experience so positive and stress free. We love you, you are the best!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on KeyBank, Naples Branch at Naples, FL
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FRAUDS
Overall Rating
Other Services
by BankFrauds, Jun. 27, 2018
They withdrew my purchases from my new personal account and yet I paid these Amazon purchases with my BUSINESS DEBIT card. Their online banking? Forget it. I made a payment on the due date to my Key Latitude card by transferring the payment from my personal account....Latitude sent me a late fee of 27.50. I called them, they saw I DID make the payment ON my due date and reversed the fee. Due to billing cycle, 6 weeks to see it applied. Online Bill Pay? I tried it once to pay my car loan, it took them EIGHT days to transfer the funds. Then I stumble upon the fact that my 4 month old (new) business debit card isn't even listed as a debit card connected but have my old debit card from a closed checking account. This bank is a TRAP folks. Im going right back to Putnam Savings as soon as possible. I forwarded my experience especially this recent one where they fraudulently went into my PERSONAL checking to pay for my amazon purchases from my BUSINESS acct. I only have ONE card as a payment option on my amazon acct. NEVER could I imagine a banks confusing my simple accounts there. My attorney wants to put all the pieces together and I will be recording my next conversation with the manager.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Putnam Branch at Putnam, CT
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Overall Rating Other Servicesby BankFrauds, Jun. 27, 2018
They withdrew my purchases from my new personal account and yet I paid these Amazon purchases with my BUSINESS DEBIT card. Their online banking? Forget it. I made a payment on the due date to my Key Latitude card by transferring the payment from my personal account....Latitude sent me a late fee of 27.50. I called them, they saw I DID make the payment ON my due date and reversed the fee. Due to billing cycle, 6 weeks to see it applied. Online Bill Pay? I tried it once to pay my car loan, it took them EIGHT days to transfer the funds. Then I stumble upon the fact that my 4 month old (new) business debit card isn't even listed as a debit card connected but have my old debit card from a closed checking account. This bank is a TRAP folks. Im going right back to Putnam Savings as soon as possible. I forwarded my experience especially this recent one where they fraudulently went into my PERSONAL checking to pay for my amazon purchases from my BUSINESS acct. I only have ONE card as a payment option on my amazon acct. NEVER could I imagine a banks confusing my simple accounts there. My attorney wants to put all the pieces together and I will be recording my next conversation with the manager.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Putnam Branch at Putnam, CT
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Excellent service
Overall Rating
Office Environment & Staff
Waiting Time
by Bjfk60, Apr. 13, 2018
I generally deal with tellers Jennifer or Edy, both are exceptional! But everyone I've dealt with at this branch has been awesome! Not all Key bank branches are created equal... This one is the best!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Brunswick Rt 303 Branch at Brunswick, OH
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Overall Rating Office Environment & Staff Waiting Timeby Bjfk60, Apr. 13, 2018
I generally deal with tellers Jennifer or Edy, both are exceptional! But everyone I've dealt with at this branch has been awesome! Not all Key bank branches are created equal... This one is the best!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on KeyBank, Brunswick Rt 303 Branch at Brunswick, OH
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