JPMorgan Chase Bank, Wylie Banking Center Branch

Great Staff and Service
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Office Environment & Staff
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by TracyTomlinson, Jun. 17, 2022

I opened a business and personal accounts in May of 2022. Normally, banks require that customers opening new accounts make an appointment, but I was cheerfully greeted at the door and waited for only ten minutes before being ushered into a room where my accounts were promptly setup. After depositing my cash I was introduced to a portable blue tooth credit machine, which I did order the following week. It's a convenient business tool that makes it easy to swipe customer cards in their home for services rendered. The process for receiving it was seamless and uncomplicated. I also returned in person to the bank a few days after opening my accounts for assistance in working the banking phone app. Again, I was greeted at the door by a smiling face and promptly escorted to the right people to resolve my technical issues. I've now had interactions with six staff members at this branch and have had nothing less than consistently prompt, polite service. All of the staff and managers there are polite, smiling and appropriately responsive to my banking needs and requests. I appreciate that kind of service and I hope other who do business there will take the time to give good reviews. The thing I don't like about the review system is that negative motivator that seems to drive many reviewers to post, when the vast majority of good experiencers seem to remain silent. I've dealt with it on my own business website.

* this review was made on JPMorgan Chase Bank, Zonarosa Branch at Kansas City, MO
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Horrible service
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by SMDZ, Mar. 16, 2022

The ATM NEVER works when I need quick cash. I specifically go there to avoid service charges. A month ago it would not disburse cash so had to use another bank. Chase was rude both the 800# and the branch when I tried to have the fees refunded to my account. They would not refund, they were rude and they never returned my call as promised. Last night the ATM keyboard did not work so again could not get my money. Simply horrible. It’s 2022 and I should be able to get my money when I need.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Chester And East Main Street Branch at Chester, NJ
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Bad customer service
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by Jayswal, Sep. 01, 2021

"I work in a 7-11 at 813 Broadway. I have been coming here for past 2 years to deposit money. When I came today to deposit money, I asked one of the staff about how much quarter I can exchange and she replied $50 worth of quarters. I was like ok. Then another lady  came in an interrupted me in the middle an was angry for no reason. She started throwing tantrum and discussion for whatever reason. The customer service here is very bad. I asked for supervisor and she replied that she was the supervisor and for whatever reason she was unwilling to comply with me and said she can decide whatever she want in an arrogant fashion. "

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Broadway And 13th Branch at New York, NY
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