JPMorgan Chase Bank, WILLOW BEND BANKING CENTER BRANCH

TERRIBLE CUSTOMER SERVICE !!!!!!!!!!
I have to say I had one of the worst customer service experience ever at this branch. I went in to open three new accounts, and requested they honor their current promotion for a $200 and $300 reward for opening a checking and savings account.  I was then informed that you have to bring the coupon with you....even though this promotion is blasted all over the internet and is sent to "resident" at addresses all over the area ..... I said I would pull it up electronically and was told they didn't have WIFI... with that I gathered up the checks I was going to deposit (a tidy sum)...and started to leave.. and said I guess I wouldn't be opening the accounts...with that the man at the desk smugly replied - OK then...Have a good day.   Guess they really don't want new accounts although their promo is strongly suggestive that they need to raise capital.... I will really have to think twice about even going to a different location if this is the way Chase treats their customers and prospective customers.    Wish I had read the other reviews about their lousy attitude before I wasted my time going in there.

Having been a good customer at this location of Chase bank -  even when it was before other banks: Home Savings, Washington Mutual, etc. for over 30 years, a dreadful experience has suddenly expulsed me, a good customer  --

 This occurred when a 'financial adviser' at Westwood branch intervened - when was opening up a big savings account and not all conditions were honestly disclosed. The teller was either uninformed or "forgot" to mention all conditions to the new  acct, & she insisted on excessive & unneeded personal information -  

So  when customer became upset and described what was happening wrong, the male "V.P." suddenly came to teller's protection  --and proceeded to  humiliate this customer by playing -mind-word-games. When the teller problems and his response were described back to him, he said 3x "you do not ever have to come to this branch again !" .

His dominant, assumed authoritative behavior was totally offensive and inappropriate, as no bad,offensive words or curse words were ever stated by customer.   

This V.P. man continued to 'play' games when his ejecting-customer statement was  questioningly repeated back to him, so he then continued humiliating by saying "do you want me to put it in writing ?" and customer said "yes" assuming he meant that, so then he said "and put my signature on it ?" and customer again agreed "yes"  - only to find he was making fun/ having a joke on back of customer, humiliating more and worse.

This totally offensive and rude behavior on part of any bank employees at this branch was totally uncalled for and inappropriate, especially to the actual situation that occurred, from customer telling teller what was wrong == the essential non-disclosure, & pressure for unnecessary personal information demanded.

The rejecting, ejecting, sending away of a long-time-good-customer was extraordinarily Poor Business Practice and even unethical.

The Westwood Chamber of Commerce has been informed -- as was the central Chase bank executive offices in Texas, and local branch manager [who had always been very courteous and attentive]. That such bad behavior could occur and be allowed [or may be unknown to management ? ] needs to be exposed so other customers do not experience anything like this ever.  

The only preventive to bad behavior of any business is to expose wrong doings and hold any company and brand accountable to being responsible and respectful. This offensive, insulting event did happen now - at Chase bank on Westwood Blvd.