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JPMorgan Chase Bank, WADSWORTH BRANCH
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510 client reviews
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| Name: | JPMorgan Chase Bank |
| Concentration: | International Specialization |
| Established: | 01/01/1824 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | JPMORGAN CHASE&CO |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 5014, view all, view on map |
| Website: | www.jpmorganchase.com |
| Total Assets: | $3,643,099,000,000 |
| Total Deposits: | $2,601,221,000,000 |
| Total Equity Capital: | $316,613,000,000 |
| Total Domestic Office Deposits: | $2,097,135,000,000 |
| Net Income: | $12,708,000,000 |
| Quarterly Net Income: | $12,708,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 16% |
| Quarterly Return on Equity: | 16% |
| More... | |
Client Review
510 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.
Unethical Sales Practices
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Disgruntled, Jan. 10, 2011
This branch is conducting unethical sales practices by using a technique called "mining" to get additional business from their existing customer by selling you new products in their portfolio with any liquid assets you may have at hand or by rolling over investments you may have with other companies into financial investments they offer. "Mining" occurs when a financial service company devises sales strategies designed to generate additional sales from their current customers. Devising ways to get you seated in front of one of their financial service representatives so they can "fact find" and question you regarding assets you hold with them, (which they already know of) but more importantly your other investments holdings with other companies with rollover opportunities for them.
I arrived today to conduct a simple transaction at the counter,to deposit a check I received into my personal checking account. This "mining strategy" I experienced was devised under the guise of " customer service". I was third in the counter transaction line with one teller working. At that time, the first person waiting in line was approached by one of their financial service representatives and advised she would help her at her desk with her transaction so she wouldn't have to wait. Two other financial service representatives approached the second person in line and then myself the third person in line offering the same "customer service" so we would not have to wait to see a teller. This whole "mining" (digging for money, hence the term) procedure is nothing more than an unethical way to get you seated in front of one of their financial service representatives for additional investment sales opportunities.
I was asked if I frequently made deposits of the size in which I was making which was an auto accident settlement check from my insurer. I was also asked about savings,which I would not disclose. She clearly knew that I had none with Chase while reviewing my account data on her computer. Realizing what was going on I told her to conduct my transaction not offering any response to her inquiries.
Her manager served as the runner taking transaction paper work back to another teller sitting away from the main transaction counter, a ploy to make it appear as though only one teller was available to conduct transactions and create the illusion that they were doing this under the guise of customer service.
I'm heading to the Better Business Bureau tomorrow reporting this incident and demand the JP Morgan Chase Corporate ethics personnel are notified regarding these practices at the Wadsworth, Ohio branch
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Wadsworth Branch at Wadsworth, OH
17 of 30 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Disgruntled, Jan. 10, 2011
This branch is conducting unethical sales practices by using a technique called "mining" to get additional business from their existing customer by selling you new products in their portfolio with any liquid assets you may have at hand or by rolling over investments you may have with other companies into financial investments they offer. "Mining" occurs when a financial service company devises sales strategies designed to generate additional sales from their current customers. Devising ways to get you seated in front of one of their financial service representatives so they can "fact find" and question you regarding assets you hold with them, (which they already know of) but more importantly your other investments holdings with other companies with rollover opportunities for them.
I arrived today to conduct a simple transaction at the counter,to deposit a check I received into my personal checking account. This "mining strategy" I experienced was devised under the guise of " customer service". I was third in the counter transaction line with one teller working. At that time, the first person waiting in line was approached by one of their financial service representatives and advised she would help her at her desk with her transaction so she wouldn't have to wait. Two other financial service representatives approached the second person in line and then myself the third person in line offering the same "customer service" so we would not have to wait to see a teller. This whole "mining" (digging for money, hence the term) procedure is nothing more than an unethical way to get you seated in front of one of their financial service representatives for additional investment sales opportunities.
I was asked if I frequently made deposits of the size in which I was making which was an auto accident settlement check from my insurer. I was also asked about savings,which I would not disclose. She clearly knew that I had none with Chase while reviewing my account data on her computer. Realizing what was going on I told her to conduct my transaction not offering any response to her inquiries.
Her manager served as the runner taking transaction paper work back to another teller sitting away from the main transaction counter, a ploy to make it appear as though only one teller was available to conduct transactions and create the illusion that they were doing this under the guise of customer service.
I'm heading to the Better Business Bureau tomorrow reporting this incident and demand the JP Morgan Chase Corporate ethics personnel are notified regarding these practices at the Wadsworth, Ohio branch
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Wadsworth Branch at Wadsworth, OH
17 of 30 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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