Home > Indiana Banks > Fort Wayne Banks > JPMorgan Chase Bank Fort Wayne > JPMorgan Chase Bank, TIMES CORNERS BRANCH
JPMorgan Chase Bank, TIMES CORNERS BRANCH
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510 client reviews
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| Name: | JPMorgan Chase Bank |
| Concentration: | International Specialization |
| Established: | 01/01/1824 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | JPMORGAN CHASE&CO |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4936, view all, view on map |
| Website: | www.jpmorganchase.com |
| Total Assets: | $3,395,126,000,000 |
| Total Deposits: | $2,498,231,000,000 |
| Total Equity Capital: | $299,279,000,000 |
| Total Domestic Office Deposits: | $2,037,915,000,000 |
| Net Income: | $47,496,000,000 |
| Quarterly Net Income: | $8,610,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 15% |
| Quarterly Return on Equity: | 11% |
| More... | |
Client Review
510 client reviews of JPMorgan Chase Bank scored 2.5 out of 5.
JP Morgan Chase, Times Corners Branch Fort Wayne, IN
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Accountable, Jan. 04, 2011
This afternoon I took my daughter into the Times Corners Branch to learn how to use her account while studying abroad. Knowing that online banking provided the service to set up "travel alerts," I thought it would be best if the information would come from the banking professionals. I was shocked that the personal banker knew nothing about the online banking and when I tried to "lead" her to the answer for her to save face, she indigently told me there was no such option in t online banking. She then gave us the 800 collect number for my daughter to use while traveling abroad. I asked her since it was an international call if an 01 prefix would be needed and she responded absolutely not. (she later admitted that she did not know that for sure) After we arrived home, I showed my daughter how easily it was done online under the customer service tab. I then copied the pages and went back to the branch to show our personal banker how to do it. She told me it was not part of her job. I then spoke to the branch manager who also had no idea about the online banking. He said it was not the duty of the branch to educate people on online banking. I told him I was shocked that the personal bankers did not know their Chase products, let alone the Branch Mgr. I've had many other experiences at this branch to lead me to believe there is little if any training for their branch staff. The tellers are always pleasant. hard working and knowledgeable, but the personal bankers and branch mgt. are truly sub par. A"desk" does not give an individual knowledge! Chase...Educate your employees!!!! The branch managers should know the Chase products and be able to discuss/advise them properly. Always having access to Executive Banking, I never realized the dichotomy between the "haves" and the "have nots!" My advise to the people that use this branch is to educate themselves before entering the branch. There should be a disclaimer on the front door, "Buyer beware, the information that you may receive may not be accurate." C'mon Chase, if you valued the hard working branch customers you would educate the employees that advised them.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Times Corners Branch at Fort Wayne, IN
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby Accountable, Jan. 04, 2011
This afternoon I took my daughter into the Times Corners Branch to learn how to use her account while studying abroad. Knowing that online banking provided the service to set up "travel alerts," I thought it would be best if the information would come from the banking professionals. I was shocked that the personal banker knew nothing about the online banking and when I tried to "lead" her to the answer for her to save face, she indigently told me there was no such option in t online banking. She then gave us the 800 collect number for my daughter to use while traveling abroad. I asked her since it was an international call if an 01 prefix would be needed and she responded absolutely not. (she later admitted that she did not know that for sure) After we arrived home, I showed my daughter how easily it was done online under the customer service tab. I then copied the pages and went back to the branch to show our personal banker how to do it. She told me it was not part of her job. I then spoke to the branch manager who also had no idea about the online banking. He said it was not the duty of the branch to educate people on online banking. I told him I was shocked that the personal bankers did not know their Chase products, let alone the Branch Mgr. I've had many other experiences at this branch to lead me to believe there is little if any training for their branch staff. The tellers are always pleasant. hard working and knowledgeable, but the personal bankers and branch mgt. are truly sub par. A"desk" does not give an individual knowledge! Chase...Educate your employees!!!! The branch managers should know the Chase products and be able to discuss/advise them properly. Always having access to Executive Banking, I never realized the dichotomy between the "haves" and the "have nots!" My advise to the people that use this branch is to educate themselves before entering the branch. There should be a disclaimer on the front door, "Buyer beware, the information that you may receive may not be accurate." C'mon Chase, if you valued the hard working branch customers you would educate the employees that advised them.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Times Corners Branch at Fort Wayne, IN
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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