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JPMorgan Chase Bank, Review
JPMorgan Chase Bank, Review
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30 year cuctomer
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by Hum2, Apr. 12, 2021
Manager is not customer friendly and could care less about your issue. Have been to her twice and issue seems to be below her pay scale. Looking to move across the street to Huntington no matter what the hassle is.
Worked to hard for our money to put up with poorly run facility.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Champion Branch at Warren, OH
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Hum2, Apr. 12, 2021
Manager is not customer friendly and could care less about your issue. Have been to her twice and issue seems to be below her pay scale. Looking to move across the street to Huntington no matter what the hassle is.
Worked to hard for our money to put up with poorly run facility.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Champion Branch at Warren, OH
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Poor customer experience
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by Avidconsumer, Mar. 30, 2021
Very poor customer experience. Couldn’t get a check cashed from the Title company because it was locked in the Chase protection program. The branch manager David was useless. Did nothing to offer assistance and no follow through. He should be fired! My family is all Chase customers. Terrible bank service. I’d give zero stars if an option.
Stay away from the Chase branch on Via Linda & Frank Lloyd Wright Blvd in Scottsdale Az
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Via Linda/Frank Lloyd Wright Branch at Scottsdale, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Avidconsumer, Mar. 30, 2021
Very poor customer experience. Couldn’t get a check cashed from the Title company because it was locked in the Chase protection program. The branch manager David was useless. Did nothing to offer assistance and no follow through. He should be fired! My family is all Chase customers. Terrible bank service. I’d give zero stars if an option.
Stay away from the Chase branch on Via Linda & Frank Lloyd Wright Blvd in Scottsdale Az
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Via Linda/Frank Lloyd Wright Branch at Scottsdale, AZ
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Trust.
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by Crowbar, Feb. 11, 2020
A wonderful trusting bank.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Choctaw Branch at Choctaw, OK
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Crowbar, Feb. 11, 2020
A wonderful trusting bank.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Choctaw Branch at Choctaw, OK
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Terry Fulk, Retired
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by preacherguy, Jan. 14, 2020
Staff is always courteous and helpful. Carrie is long time teller who knows my quirks and anticipates my needs. Ken is new but is also most helpful. I started banking here when a savings and loan operated out of the same building, so glad when a Chase bank came in. I just wish JPMorgan Chase Bank had better interest rates so my money would grow faster.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Roosevelt Park Branch at Muskegon, MI
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby preacherguy, Jan. 14, 2020
Staff is always courteous and helpful. Carrie is long time teller who knows my quirks and anticipates my needs. Ken is new but is also most helpful. I started banking here when a savings and loan operated out of the same building, so glad when a Chase bank came in. I just wish JPMorgan Chase Bank had better interest rates so my money would grow faster.
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Roosevelt Park Branch at Muskegon, MI
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Francesco Scorsone
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by Jonsteingrabef, Oct. 23, 2019
Frank always goes the extra mile. As a business owner with multiple accounts my needs are very diverse and Frank makes things easy for me. Thank you.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Morristown - Private Banking Branch at Morristown, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jonsteingrabef, Oct. 23, 2019
Frank always goes the extra mile. As a business owner with multiple accounts my needs are very diverse and Frank makes things easy for me. Thank you.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Morristown - Private Banking Branch at Morristown, NJ
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Friendly Fast Service
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by AMSBOSS, Sep. 16, 2019
We left Bank of America because of customer service issues and luckily we found Chase on Walsingham Rd. Their staff knows their customers and we are treated like family. Highly recommend this institution for your banking needs
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Walsingham Road & Indian Rocks Road at Largo, FL
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby AMSBOSS, Sep. 16, 2019
We left Bank of America because of customer service issues and luckily we found Chase on Walsingham Rd. Their staff knows their customers and we are treated like family. Highly recommend this institution for your banking needs
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Walsingham Road & Indian Rocks Road at Largo, FL
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by Crowbar 2020-02-11 22:25:43
Wonderful service
Great Branch
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by Gregoire, Aug. 13, 2019
I love this branch. The bankers and tellers are so polite and helpful.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Kent Branch at Kent, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Gregoire, Aug. 13, 2019
I love this branch. The bankers and tellers are so polite and helpful.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Kent Branch at Kent, OH
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Johannes Vanaardt
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by solocreer, Mar. 30, 2019
This branch is great we got what we wanted in half the time
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Seventh Street - Bell Road Branch at Phoenix, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby solocreer, Mar. 30, 2019
This branch is great we got what we wanted in half the time
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Seventh Street - Bell Road Branch at Phoenix, AZ
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ZERO customer loyalty.
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by medicrq, Oct. 03, 2018
ZERO stars.
I have been a customer there for about 8 years. NO customer loyalty. Put in a very large check, it clears the next day and I try to make airline reservations, nope. Call Chase to raise debit card limit, nope. Why not? Just because, no real answer except they want to make sure the check has "really" cleared. But all the money is available to withdraw, just not on the ATM card. I talk to the manager who tells me to call the number again, apparently he can't call himself for me and he can't figure it out either. I call again, same answer, "try again tomorrow". But the money IS available right? "right", So why can't I use my ATM card now? "it's just the system", what system? "the computer system", you can't make any decisions yourselves? "no".
And there you go....switching to HomeStreet bank, MUCH better service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, San Carlos Branch at San Diego, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby medicrq, Oct. 03, 2018
ZERO stars.
I have been a customer there for about 8 years. NO customer loyalty. Put in a very large check, it clears the next day and I try to make airline reservations, nope. Call Chase to raise debit card limit, nope. Why not? Just because, no real answer except they want to make sure the check has "really" cleared. But all the money is available to withdraw, just not on the ATM card. I talk to the manager who tells me to call the number again, apparently he can't call himself for me and he can't figure it out either. I call again, same answer, "try again tomorrow". But the money IS available right? "right", So why can't I use my ATM card now? "it's just the system", what system? "the computer system", you can't make any decisions yourselves? "no".
And there you go....switching to HomeStreet bank, MUCH better service.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, San Carlos Branch at San Diego, CA
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by DorothyTinker 2021-04-30 11:12:36
I have been a customer of Chase Bank for over 30 years. I had blocked my account due to theft of funds. The State of Florida Attorney Generals Office General and the FBI are pursuing criminal actions. In order to unblock the account the banker Patrick closed my 30 year account and gave me a new user name and password. I am buying a condo in Delray Beach, but when I try to go into the account it is NOT recognized!
Fees galore!
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by rghh, Sep. 19, 2018
Hate this bank...fee after fee. I got most of my service fees and other misc fees returned after going to the manager, but it's absurd how much they charge you. Moving to another bank soon!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Livermore Branch at Livermore, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rghh, Sep. 19, 2018
Hate this bank...fee after fee. I got most of my service fees and other misc fees returned after going to the manager, but it's absurd how much they charge you. Moving to another bank soon!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Livermore Branch at Livermore, CA
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From terrible to happy
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Office Environment & Staff
by Nakoa, Jul. 21, 2018
I just have to take a moment and praise the staff here at this location. During my last visit I made a cash deposit into an exterior atm.. things did not go well when the machine ate my money and told me to call a phone number. After several frustrating minutes on the phone, I was instructed to go in the bank and get some info.. naturally I was not only worried about my funds, but extremely frustrated(understatement) by the situation.. so I walked in with less than a stellar attitude. Their branch manager irene stepped in and helped save the day, and by the end of everything she had put a smile on my face and gave me the confidence everything was going to fixed. She exemplifies what it truly means to be client focused, was very patient and calming and turned my terrible experience into a much better one. I felt it necessary to give some praise and recognition to her as I can be somewhat hard to handle and she did an incredible job.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Hulen Mall Branch at Fort Worth, TX
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Overall Rating Office Environment & Staffby Nakoa, Jul. 21, 2018
I just have to take a moment and praise the staff here at this location. During my last visit I made a cash deposit into an exterior atm.. things did not go well when the machine ate my money and told me to call a phone number. After several frustrating minutes on the phone, I was instructed to go in the bank and get some info.. naturally I was not only worried about my funds, but extremely frustrated(understatement) by the situation.. so I walked in with less than a stellar attitude. Their branch manager irene stepped in and helped save the day, and by the end of everything she had put a smile on my face and gave me the confidence everything was going to fixed. She exemplifies what it truly means to be client focused, was very patient and calming and turned my terrible experience into a much better one. I felt it necessary to give some praise and recognition to her as I can be somewhat hard to handle and she did an incredible job.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Hulen Mall Branch at Fort Worth, TX
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Rude
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by ragod, Jul. 12, 2018
Some of the same staff members have been consistently unwelcoming, condescending, rude, and just not polite at all. I've been going to this location for a couple years and for some reason the lack of customer service skills still surprise me. I do love their ATM's and their app but it would be nice to be treated decently. I will try other locations from now on.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Monona Branch at Madison, WI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ragod, Jul. 12, 2018
Some of the same staff members have been consistently unwelcoming, condescending, rude, and just not polite at all. I've been going to this location for a couple years and for some reason the lack of customer service skills still surprise me. I do love their ATM's and their app but it would be nice to be treated decently. I will try other locations from now on.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Monona Branch at Madison, WI
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Unprofessional
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by epiphany, Jul. 03, 2018
Everytime I've needed to speak with a banker, it takes a long time before they help. Today, I needed a banker and had to wait a very long time as there was only one. The other one was standing around chatting to the other banker's client, ignoring the waiting customers. I couldn't even believe it. Disrespectful & unprofessional.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, La Jolla Village Center Branch at La Jolla, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby epiphany, Jul. 03, 2018
Everytime I've needed to speak with a banker, it takes a long time before they help. Today, I needed a banker and had to wait a very long time as there was only one. The other one was standing around chatting to the other banker's client, ignoring the waiting customers. I couldn't even believe it. Disrespectful & unprofessional.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, La Jolla Village Center Branch at La Jolla, CA
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Open an account
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by Same, Jun. 24, 2018
Those people need to go and get a training to learn how to open an account
No clues, called 4 times to main office to ask questions how to do it.
Sad
I'm thinking of changing bank
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bellport Branch at Bellport, NY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Same, Jun. 24, 2018
Those people need to go and get a training to learn how to open an account
No clues, called 4 times to main office to ask questions how to do it.
Sad
I'm thinking of changing bank
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bellport Branch at Bellport, NY
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Stuck in the drive-through lane
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by Gettawaygal, Jun. 12, 2018
On my way to a meeting, came through the drive-through lane in hopes of quickly cashing a check - put my check in ID into the carrier and sent it in, only to discover there was actually no-one manning the drive-through teller window - after repeatedly hitting the “call teller” button and then trying to telephone the branch to inquire as to how to get my check and ID back (or, ideally, the cash), only to receive a “we are all busy now, call back later” message, it occurred to me that maybe there was something wrong, so I drove around to the front, parked and went in, only to discover that they simply did not think it was important enough to have someone at the teller window (in which event, I suggested, perhaps they should just not keep it open).
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Biltmore Branch at Phoenix, AZ
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Overall Rating Waiting Timeby Gettawaygal, Jun. 12, 2018
On my way to a meeting, came through the drive-through lane in hopes of quickly cashing a check - put my check in ID into the carrier and sent it in, only to discover there was actually no-one manning the drive-through teller window - after repeatedly hitting the “call teller” button and then trying to telephone the branch to inquire as to how to get my check and ID back (or, ideally, the cash), only to receive a “we are all busy now, call back later” message, it occurred to me that maybe there was something wrong, so I drove around to the front, parked and went in, only to discover that they simply did not think it was important enough to have someone at the teller window (in which event, I suggested, perhaps they should just not keep it open).
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Biltmore Branch at Phoenix, AZ
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Everman parkway
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by Tammycruz, Jun. 11, 2018
Everyone at this location in Everman is always so nice & ready to help. I appreciate how well they engage with me as a customer. Thank you for all you do.
Tammy
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Everman Branch at Fort Worth, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tammycruz, Jun. 11, 2018
Everyone at this location in Everman is always so nice & ready to help. I appreciate how well they engage with me as a customer. Thank you for all you do.
Tammy
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Everman Branch at Fort Worth, TX
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by Graywolf7 2018-07-09 14:41:24
I received excellent service, a very friendly staff, and continue to experience that. No problems whatsoever, and they have gone extra for me when needed. Highly recommend.
They are a good bank.
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by TBlue, May. 15, 2018
They are always nice and helpful, the office is clean and professional and calm, the interest rate is average, the wait time depends only on how many people are showing up that day, but it is not a long time, and they usually have coffee out for us to drink.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Castro Valley Branch at Castro Valley, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TBlue, May. 15, 2018
They are always nice and helpful, the office is clean and professional and calm, the interest rate is average, the wait time depends only on how many people are showing up that day, but it is not a long time, and they usually have coffee out for us to drink.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Castro Valley Branch at Castro Valley, CA
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Chase Bank in Frys located at 855 Warner Road Gilbert Arizona
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by InnoVera, Mar. 15, 2018
The customer service at this branch is lacking. Other Chase bank branches are much better. This branch has gone thru massive changes over the past 5 years. They have gone from mediocre to rock bottom. They need to fire everyone and get a crew that (1) knows what they're doing (2) cares about their customers.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Warner Cooper Frys Branch at Gilbert, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby InnoVera, Mar. 15, 2018
The customer service at this branch is lacking. Other Chase bank branches are much better. This branch has gone thru massive changes over the past 5 years. They have gone from mediocre to rock bottom. They need to fire everyone and get a crew that (1) knows what they're doing (2) cares about their customers.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Warner Cooper Frys Branch at Gilbert, AZ
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by RoBerberena 2018-05-16 15:06:22
Excellent services. Mrs Rosanna Lora is a great professional that will help you to resolve any issues and will always provide proper guidance.
Thank you so much!
Thank you so much!
Ms Wanda Hyler
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by brasileira, Jan. 04, 2018
I rate this J P Morgan Chase Bank, located at Southlake Blvd and Randol Mill Branch in Southlake,TX one of the best Branches that I have worked with since I have been a client 17 years ago.
All of the employees are excellent professionals, attentive, friendly, respectful,
always trying to do their best to accomodate your needs.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Southlake Blvd And Randol Mill Branc at Southlake, TX
0 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby brasileira, Jan. 04, 2018
I rate this J P Morgan Chase Bank, located at Southlake Blvd and Randol Mill Branch in Southlake,TX one of the best Branches that I have worked with since I have been a client 17 years ago.
All of the employees are excellent professionals, attentive, friendly, respectful,
always trying to do their best to accomodate your needs.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Southlake Blvd And Randol Mill Branc at Southlake, TX
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by Unprofessionals 2018-05-26 19:37:07
Very unprofessional. I arrived at the Jenison, Ml location on Baldwin St at 1pm and asked to open an account. The teller said "we close at 2pm and it takes up to 45 min to open an account, so... sorry."
This can mean one of two things; 1. the teller has no clue how many minutes are in an hour, or 2. they simply couldn't be bothered to do their job with 15 min remaining. Either way is unacceptable.
This can mean one of two things; 1. the teller has no clue how many minutes are in an hour, or 2. they simply couldn't be bothered to do their job with 15 min remaining. Either way is unacceptable.
Mrs. H
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by satire, Oct. 06, 2017
Not happy with this branch at this time, although have been at this branch for more than 12 years.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Glendale And 7th Street Branch at Phoenix, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby satire, Oct. 06, 2017
Not happy with this branch at this time, although have been at this branch for more than 12 years.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Glendale And 7th Street Branch at Phoenix, AZ
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by crossfit 2018-01-06 10:58:49
the bank guy behind sitting in the cubicle was useless. Told me he could not help me because he was not licensed and no one on a Saturday could help me. Gave me 800 392 5749 and I got a wonderful woman who walked me through transferring money from checking to investment. I believe his name was Allan at the King and Allan road bank on January 6. He needs training.
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