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JPMorgan Chase Bank, Review
JPMorgan Chase Bank, Review
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A total of 272 Reviews with 1 Star
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Worst office ever - $200.00 Disappeared right after counting twice
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by markbot, Mar. 05, 2012
they pull me out of the lane to one of their desk and after
counting twice my business account deposit, they came back to me and they shorted me out for $200.00 -
and also the window tellers they don't allow you to see when they count your money .
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, South Mountain Branch at Phoenix, AZ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby markbot, Mar. 05, 2012
they pull me out of the lane to one of their desk and after
counting twice my business account deposit, they came back to me and they shorted me out for $200.00 -
and also the window tellers they don't allow you to see when they count your money .
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, South Mountain Branch at Phoenix, AZ
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Tellers lack knowledge and attention to detail.
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by JesusChrist, Feb. 25, 2012
The staff is eager to help, but lack knowledge and attention to detail. It took 3 tries to get my checks right and then the check printing company developed an attitude about NOT helping me.
On another occasion I had to deposit several checks to my checking so that I could write a large check against those deposits. Instead of using my deposit slip, the teller "helped" me out by depositing it without the correct deposit slip into my SAVINGS! Naturally the checked bounced and the company who tried to cash the bad check took me for a crook. This little fiasco ruined my reputation in addition to running up bounced check fees. No thanks for the help. I should have gone online to verify the (false) information I was given about my checking account balance. He quoted me my savings account balance as my checking account balance. I rely on my bank to correct any oversights, not to compound them and confuse me, resulting in wasted time and extra expenses. This is not a reliable bank who will double check the details and protect you from disaster. They may even lead you in the wrong direction. Disgruntled
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Long Beach Blvd & 10th Street Bankin at Long Beach, CA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JesusChrist, Feb. 25, 2012
The staff is eager to help, but lack knowledge and attention to detail. It took 3 tries to get my checks right and then the check printing company developed an attitude about NOT helping me.
On another occasion I had to deposit several checks to my checking so that I could write a large check against those deposits. Instead of using my deposit slip, the teller "helped" me out by depositing it without the correct deposit slip into my SAVINGS! Naturally the checked bounced and the company who tried to cash the bad check took me for a crook. This little fiasco ruined my reputation in addition to running up bounced check fees. No thanks for the help. I should have gone online to verify the (false) information I was given about my checking account balance. He quoted me my savings account balance as my checking account balance. I rely on my bank to correct any oversights, not to compound them and confuse me, resulting in wasted time and extra expenses. This is not a reliable bank who will double check the details and protect you from disaster. They may even lead you in the wrong direction. Disgruntled
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Long Beach Blvd & 10th Street Bankin at Long Beach, CA
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Tellers lack knowledge and attention to detail.
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by JesusChrist, Feb. 25, 2012
The staff is eager to help, but lack knowledge and attention to detail. It took 3 tries to get my checks right and then the check printing company developed an attitude about NOT helping me.
On another occasion I had to deposit several checks to my checking so that I could write a large check against those deposits. Instead of using my deposit slip, the teller "helped" me out by depositing it without the correct deposit slip into my SAVINGS! Naturally the checked bounced and the company who tried to cash the bad check took me for a crook. This little fiasco ruined my reputation in addition to running up bounced check fees. No thanks for the help. I should have gone online to verify the (false) information I was given about my checking account balance. He quoted me my savings account balance as my checking account balance. I rely on my bank to correct any oversights, not to compound them and confuse me, resulting in wasted time and extra expenses. This is not a reliable bank who will double check the details and protect you from disaster. They may even lead you in the wrong direction. Disgruntled
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Long Beach Blvd & 10th Street Bankin at Long Beach, CA
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JesusChrist, Feb. 25, 2012
The staff is eager to help, but lack knowledge and attention to detail. It took 3 tries to get my checks right and then the check printing company developed an attitude about NOT helping me.
On another occasion I had to deposit several checks to my checking so that I could write a large check against those deposits. Instead of using my deposit slip, the teller "helped" me out by depositing it without the correct deposit slip into my SAVINGS! Naturally the checked bounced and the company who tried to cash the bad check took me for a crook. This little fiasco ruined my reputation in addition to running up bounced check fees. No thanks for the help. I should have gone online to verify the (false) information I was given about my checking account balance. He quoted me my savings account balance as my checking account balance. I rely on my bank to correct any oversights, not to compound them and confuse me, resulting in wasted time and extra expenses. This is not a reliable bank who will double check the details and protect you from disaster. They may even lead you in the wrong direction. Disgruntled
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Long Beach Blvd & 10th Street Bankin at Long Beach, CA
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RECRUITER: DOMINIQUE ACOSTA
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by bloomingdale, Jan. 30, 2012
The recruiter Dominique Acosta for JP Morgan Chase at the Utica Square location was crabby and rude with me on the phone. I applied for a teller position. I asked her a simple yes or no question, and she became irritated and instead of giving me a yes or no answer, she gave some long, drawn out answer. Wow Dominique, let's be friendly and show some professionalism! Please adjust your attitude, or get a different job. I think I will look elsewhere.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Utica Square Branch at Tulsa, OK
6 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bloomingdale, Jan. 30, 2012
The recruiter Dominique Acosta for JP Morgan Chase at the Utica Square location was crabby and rude with me on the phone. I applied for a teller position. I asked her a simple yes or no question, and she became irritated and instead of giving me a yes or no answer, she gave some long, drawn out answer. Wow Dominique, let's be friendly and show some professionalism! Please adjust your attitude, or get a different job. I think I will look elsewhere.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Utica Square Branch at Tulsa, OK
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Wakefield Branch in the Bronx, NY
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by ParalegalLady, Jan. 09, 2012
I went to this branch with my great aunt, who was seeking assistance from her bank to help her find any assets from old copies of stocks and bonds. We arrived at about 4:30PM, only to find about 5-6 people waiting to speak with one rep standing at a computer by the back door. This was the person who was helping my great aunt, and who had requested she bring a copy of my great uncle's death certificate. We waited about 10 minutes or so, when a woman came over and asked if we could give her the death certificate to copy for him. I said I wanted to speak with this rep and waited a few minutes more. We were called over (in front of other who were waiting a long, long time), and I asked to see the file. Immediately, he started brushing us off and said he had no copies, and he was only helping my great aunt. When I asked what letters he was sending out and for what purpose, he stated he was only helping and didn't want to get involved of our disagreement. What disagreement was he referring to?? I indicated I had been working with my great aunt for about 6-8 months, and wanted to see the file. He told me he had no file, he had no papers of my great aunt's, and he was only trying to help her find any old assets. What?? I then asked him why he needed to have my great uncle's death certificate, especially being he had no papers of my aunts. AT NO TIME DID ANY MANAGER COME OVER AND ASK WHAT WAS GOING ON! What?? Why was this "person" getting involved in my great aunt's business AND if he was only trying to help, why wouldn't he answer my aunt's question as to what happened to her papers and files!! This is extremely frightening to think that a bank would be taking advantage of an elderly person, raking her in with kindness and pleasantries . . . and claims that they have shredded her papers and copies of HER DOCUMENTS!! Why was he asking for a copy of my great uncle's death certificate IF IN FACT HE SHREDDED ALL COPIES OF HER DOCUMENTS???? Why is it THAT NO MANAGER APPROACHED US and asked what was going on? This was going on in front of numerous customers, and our "business" was being discussed in front of "the public"!! I'm not done investigating this issue and I am sure they are in violation of some banking and privacy laws!!
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Wakefield Branch at Bronx, NY
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby ParalegalLady, Jan. 09, 2012
I went to this branch with my great aunt, who was seeking assistance from her bank to help her find any assets from old copies of stocks and bonds. We arrived at about 4:30PM, only to find about 5-6 people waiting to speak with one rep standing at a computer by the back door. This was the person who was helping my great aunt, and who had requested she bring a copy of my great uncle's death certificate. We waited about 10 minutes or so, when a woman came over and asked if we could give her the death certificate to copy for him. I said I wanted to speak with this rep and waited a few minutes more. We were called over (in front of other who were waiting a long, long time), and I asked to see the file. Immediately, he started brushing us off and said he had no copies, and he was only helping my great aunt. When I asked what letters he was sending out and for what purpose, he stated he was only helping and didn't want to get involved of our disagreement. What disagreement was he referring to?? I indicated I had been working with my great aunt for about 6-8 months, and wanted to see the file. He told me he had no file, he had no papers of my great aunt's, and he was only trying to help her find any old assets. What?? I then asked him why he needed to have my great uncle's death certificate, especially being he had no papers of my aunts. AT NO TIME DID ANY MANAGER COME OVER AND ASK WHAT WAS GOING ON! What?? Why was this "person" getting involved in my great aunt's business AND if he was only trying to help, why wouldn't he answer my aunt's question as to what happened to her papers and files!! This is extremely frightening to think that a bank would be taking advantage of an elderly person, raking her in with kindness and pleasantries . . . and claims that they have shredded her papers and copies of HER DOCUMENTS!! Why was he asking for a copy of my great uncle's death certificate IF IN FACT HE SHREDDED ALL COPIES OF HER DOCUMENTS???? Why is it THAT NO MANAGER APPROACHED US and asked what was going on? This was going on in front of numerous customers, and our "business" was being discussed in front of "the public"!! I'm not done investigating this issue and I am sure they are in violation of some banking and privacy laws!!
* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Wakefield Branch at Bronx, NY
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TERRIBLE BANKING EXPERIENCE
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by firstladyoc, Dec. 14, 2011
THIS BANK IS TERRIBLE. I opened an account as primary checking in july, by december they closed it without explanation. My account was never overdrawn. They simply states the bank had the right to close my account at anytime. Better off with Bank of America or a credit union. Stay away from Chase Banks is my advice!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Los Alamitos at Los Alamitos, CA
7 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby firstladyoc, Dec. 14, 2011
THIS BANK IS TERRIBLE. I opened an account as primary checking in july, by december they closed it without explanation. My account was never overdrawn. They simply states the bank had the right to close my account at anytime. Better off with Bank of America or a credit union. Stay away from Chase Banks is my advice!!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Los Alamitos at Los Alamitos, CA
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Ali
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by Ali1, Dec. 09, 2011
This branch manager is rude and not willing to help customer. I made a cashier check for $1000 and chase did not honor that and it's been couple of weeks I am just getting run around to get the refund for it and afraid that I will lose that $1000 which they already debited from mu account for cashier check and did not even honoe that check.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Klein Branch at Spring, TX
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Overall Rating Waiting Timeby Ali1, Dec. 09, 2011
This branch manager is rude and not willing to help customer. I made a cashier check for $1000 and chase did not honor that and it's been couple of weeks I am just getting run around to get the refund for it and afraid that I will lose that $1000 which they already debited from mu account for cashier check and did not even honoe that check.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Klein Branch at Spring, TX
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Horrible Customer Service!!!! DO NOT USE CHASE.
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by jpscorazfl, Dec. 02, 2011
I deal with many banks for work, and by far this is the worse bank! I was thinking to open my personal account here, but never mind.
HORIBBLE CUSTOMER SERVICE!!! People are not happy never smile. Don't even say thank you to the customers.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Dr Phillips Blvd Branch at Orlando, FL
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby jpscorazfl, Dec. 02, 2011
I deal with many banks for work, and by far this is the worse bank! I was thinking to open my personal account here, but never mind.
HORIBBLE CUSTOMER SERVICE!!! People are not happy never smile. Don't even say thank you to the customers.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Dr Phillips Blvd Branch at Orlando, FL
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Horrible customer service, horrible people, horrible fees, horrible bank!
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by Tmoney101, Nov. 29, 2011
I am a frequent patron of chase bank in Boulder, Colorado. I have not had a single positive experience since I have started using this bank. They get me with all kinds of crazy fees, and the service is very much sub-par. Right from day 1 I knew I was making a bad decision when the guy (Terry Gushiken?) set up my account. He was very concieded, and made me feel very small. I cannot wait until I can afford to switch banks, and I highly suggest any newcomers go to anyother bank in the area.
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Walnut And 30th Branch at Boulder, CO
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Tmoney101, Nov. 29, 2011
I am a frequent patron of chase bank in Boulder, Colorado. I have not had a single positive experience since I have started using this bank. They get me with all kinds of crazy fees, and the service is very much sub-par. Right from day 1 I knew I was making a bad decision when the guy (Terry Gushiken?) set up my account. He was very concieded, and made me feel very small. I cannot wait until I can afford to switch banks, and I highly suggest any newcomers go to anyother bank in the area.
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Walnut And 30th Branch at Boulder, CO
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About JP Morgan and Chase
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by annick, Nov. 18, 2011
I don't believe any body had the same problem that I have .I receive a retirement check from France from the last 6 years.all the sudden since last May the money is returned to France.not accepted (France tells me) For the last 7 months I have tried to find out why this as not been fixed ( at both ends) No help from Morgan Stanley at all..Still not getting my retirement from France....Really considering changing bank very soon..
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Oshkosh Main Office Branch at Oshkosh, WI
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Waiting Time Other Servicesby annick, Nov. 18, 2011
I don't believe any body had the same problem that I have .I receive a retirement check from France from the last 6 years.all the sudden since last May the money is returned to France.not accepted (France tells me) For the last 7 months I have tried to find out why this as not been fixed ( at both ends) No help from Morgan Stanley at all..Still not getting my retirement from France....Really considering changing bank very soon..
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Oshkosh Main Office Branch at Oshkosh, WI
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Optimom
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by optimom, Nov. 18, 2011
Today my daughter went into the bank to cash a $50 check from the Grosse Pointe Band and Orchestra Boosters, I gave her my check deposit stub to verify we have an account there, she also has a mastercard with them. They would not cash her check. Beyond pathetic................
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Kercheval-St. Clair Branch at Grosse Pointe, MI
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby optimom, Nov. 18, 2011
Today my daughter went into the bank to cash a $50 check from the Grosse Pointe Band and Orchestra Boosters, I gave her my check deposit stub to verify we have an account there, she also has a mastercard with them. They would not cash her check. Beyond pathetic................
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Kercheval-St. Clair Branch at Grosse Pointe, MI
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Customer
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by MercedCustomer, Nov. 08, 2011
Today I went to my bank (at the Raleys' Supermarket) to inquire on the status of my order for duplicate checks. I had brought my order slip in person approximately two weeks ago. I was informed that they had forgotten to make the order. They stated that they would be happy to give me temporary checks, but if I wanted to get an expedited check order, I would have to pay an additional fee. There was no flexibility.
I was very disappointed, especially since this was an error on their part. Had I not gone in to ask, I would still be waiting for my checks.
I did decide to get temporary checks, but at another bank. After ten years, it was time to change to another bank. Although courteous, their admitted error caused me from paying bills in a timely manner that I am used too. Nor did I feel that I should have to pay an additional fee to have my checks expedited. For those reasons, I decided to go to a different bank that day. I have no regrets to switching to another bank that same day. The customer service was very indifferent to my situation and immediate need.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, North G Street & Yosemite Avenue Ral at Merced, CA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MercedCustomer, Nov. 08, 2011
Today I went to my bank (at the Raleys' Supermarket) to inquire on the status of my order for duplicate checks. I had brought my order slip in person approximately two weeks ago. I was informed that they had forgotten to make the order. They stated that they would be happy to give me temporary checks, but if I wanted to get an expedited check order, I would have to pay an additional fee. There was no flexibility.
I was very disappointed, especially since this was an error on their part. Had I not gone in to ask, I would still be waiting for my checks.
I did decide to get temporary checks, but at another bank. After ten years, it was time to change to another bank. Although courteous, their admitted error caused me from paying bills in a timely manner that I am used too. Nor did I feel that I should have to pay an additional fee to have my checks expedited. For those reasons, I decided to go to a different bank that day. I have no regrets to switching to another bank that same day. The customer service was very indifferent to my situation and immediate need.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, North G Street & Yosemite Avenue Ral at Merced, CA
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Chase bank Scott depot Wv
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by Becky1970, Oct. 12, 2011
My husband and I went into our local chase branch, after getting a call from our business banker, her name is Angela Raines. I was waiting in the car in front of the bank finishing up a phone conversation for our business. My husband waited only a short time after going inside, until he was seen by our banker, Angela. After I walked in he was leaving, because I believed he was done working on our business transactions (fast service i thought) actually he left because he was being hit on by this woman.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Trays Valley Banking Center Branch at Scott Depot, WV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Becky1970, Oct. 12, 2011
My husband and I went into our local chase branch, after getting a call from our business banker, her name is Angela Raines. I was waiting in the car in front of the bank finishing up a phone conversation for our business. My husband waited only a short time after going inside, until he was seen by our banker, Angela. After I walked in he was leaving, because I believed he was done working on our business transactions (fast service i thought) actually he left because he was being hit on by this woman.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Trays Valley Banking Center Branch at Scott Depot, WV
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by BJTurner 2016-01-20 06:51:35
What drive through closes at 5 p.m? Seriously, I do not get off until 5 and you would think you can stay open until 6 or open at 7 a.m. So inconvenient.
Rude, underqualified, and horrible customer service!
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by Jazmyn1, Sep. 26, 2011
We transferred our company account to Chase to better keep our 2 business accounts separate. One in my husbands name and one in mine for tax purposes. Husband wrote me a check as he does every month to pay bills. I went to cash it. They said it was not his signature and asked if I signed it for him. I said no! They didn't believe me. They aid the "E" on his name was different. Who signs their name the same every time???? They called him and He said YES he signed it and to please cash it. They told him he needed to come up and sign a new check in front of them! I'm his wife and he verified it! Time and money away from his work wasted to come write a new check! I tried to deposit his check another day. They know me, and they said they need deposit slip, debit card or account number to deposit. I asked if they could look it up as they ALWAYS do...NO was the answer! Every single time I go there I am harassed and treated like a criminal. Fed up and pulled our $ out of there! These are just 2 of the incidents I speak of. Their drive thru is SLOW, there's never anyone working, and the employees are not capable of good customer service. Beware and go somewhere else!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Greenfield Banking Center Branch at Greenfield, IN
9 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jazmyn1, Sep. 26, 2011
We transferred our company account to Chase to better keep our 2 business accounts separate. One in my husbands name and one in mine for tax purposes. Husband wrote me a check as he does every month to pay bills. I went to cash it. They said it was not his signature and asked if I signed it for him. I said no! They didn't believe me. They aid the "E" on his name was different. Who signs their name the same every time???? They called him and He said YES he signed it and to please cash it. They told him he needed to come up and sign a new check in front of them! I'm his wife and he verified it! Time and money away from his work wasted to come write a new check! I tried to deposit his check another day. They know me, and they said they need deposit slip, debit card or account number to deposit. I asked if they could look it up as they ALWAYS do...NO was the answer! Every single time I go there I am harassed and treated like a criminal. Fed up and pulled our $ out of there! These are just 2 of the incidents I speak of. Their drive thru is SLOW, there's never anyone working, and the employees are not capable of good customer service. Beware and go somewhere else!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Greenfield Banking Center Branch at Greenfield, IN
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Ridiculous staff
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by soslow, Sep. 21, 2011
This branch is by my office so I use it. I just left after sitting in the drive-thru for 25 minutes. No one else around, 1:45 p.m. in the afternoon. This is typical. I have also in the past had someone give my cash back and driver's license to the person in the other lane and off they drove. Lucky for the bank and me, they were honest and returned it the next day. They are either severely understaffed or the manager is just completely underqualified to run a branch. All the other branches I use or have used are awesome. They need to do some mass fires and re-hires.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Keystone At The Crossing Branch at Indianapolis, IN
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Timeby soslow, Sep. 21, 2011
This branch is by my office so I use it. I just left after sitting in the drive-thru for 25 minutes. No one else around, 1:45 p.m. in the afternoon. This is typical. I have also in the past had someone give my cash back and driver's license to the person in the other lane and off they drove. Lucky for the bank and me, they were honest and returned it the next day. They are either severely understaffed or the manager is just completely underqualified to run a branch. All the other branches I use or have used are awesome. They need to do some mass fires and re-hires.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Keystone At The Crossing Branch at Indianapolis, IN
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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dont use this branch
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by ron123, Sep. 12, 2011
worst. nobody at customer “service” cares or even pretends to care. all odds are stocked against you if you have any kind of situation that requires a human solution, not a “system” respose. so much time wasted on pointless phone “veryfications” and “transfers” no amount of “bonuses” can compensate. NEVER. AGAIN.
the problem start with the new manager taj that he was acting in a rude way to me and my partner , he didnt want to help us or give us a decent costumer service .
he was racist to my partner and gave this weird comment about that he is the manager and he will do whatever he want. that's ridiculous!!!
They drop the ball all the time, i feel like i have to babysitt them to get things accomplished! They change their policies all the time and never tell me, which has resulted in fees that i wasnt aware of on my account! It is absolutley unnacceptable! The telephone bankers are rude & do nothing to help! Do not bank with this branch! Or you'll regret it!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Alameda - Marina Village Branch at Alameda, CA
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ron123, Sep. 12, 2011
worst. nobody at customer “service” cares or even pretends to care. all odds are stocked against you if you have any kind of situation that requires a human solution, not a “system” respose. so much time wasted on pointless phone “veryfications” and “transfers” no amount of “bonuses” can compensate. NEVER. AGAIN.
the problem start with the new manager taj that he was acting in a rude way to me and my partner , he didnt want to help us or give us a decent costumer service .
he was racist to my partner and gave this weird comment about that he is the manager and he will do whatever he want. that's ridiculous!!!
They drop the ball all the time, i feel like i have to babysitt them to get things accomplished! They change their policies all the time and never tell me, which has resulted in fees that i wasnt aware of on my account! It is absolutley unnacceptable! The telephone bankers are rude & do nothing to help! Do not bank with this branch! Or you'll regret it!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Alameda - Marina Village Branch at Alameda, CA
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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disatisfied
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by alexander, Sep. 08, 2011
I went into the bank to simply re order checks, and the teller said I had to pay for them. I told her I have been with the bank for many years, since wamu and way back when and never had to pay for checks. Isn't chase always bragging about FREE checking!? She looked further into my account and then agreed and assured me there would be no fee. Surprise, surprise 2-3 weeks later still no checks, but a debit for the checks showed up on my account. I had to call the 1800 number to get this resolved, which they did. However it was annoying and inconveniant. It's unfortunate because this is the only chase in the area, the 2ND closest chase is a town away. Isn't chase also always bragging about having chase banks conveniantly placed in our neighborhoods?! Definately true in NY but definately not in NJ.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Aberdeen Shoprite Branch at Matawan, NJ
1 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby alexander, Sep. 08, 2011
I went into the bank to simply re order checks, and the teller said I had to pay for them. I told her I have been with the bank for many years, since wamu and way back when and never had to pay for checks. Isn't chase always bragging about FREE checking!? She looked further into my account and then agreed and assured me there would be no fee. Surprise, surprise 2-3 weeks later still no checks, but a debit for the checks showed up on my account. I had to call the 1800 number to get this resolved, which they did. However it was annoying and inconveniant. It's unfortunate because this is the only chase in the area, the 2ND closest chase is a town away. Isn't chase also always bragging about having chase banks conveniantly placed in our neighborhoods?! Definately true in NY but definately not in NJ.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Aberdeen Shoprite Branch at Matawan, NJ
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by ToniG 2016-01-29 22:30:43
I totally agree. I am a NJ resident a little over a year now and I'm so disappointed that there are not many Chase banks around here. New York has tons of them.
INTERNATIONAL REPS
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by frustration73, Sep. 07, 2011
I had to call the 1-800 number to fix a issue with my account on line and on my app. The reps are from another country and when I could not understand one of the reps and got very frustrated to say it lightly, I asked for a american speaking rep and due to this the other lady blocked my acct completely. I became very upset and asked to speak to a manager after being hung up on 5 times I finally reached the manager which whom was also hard to understand. She stated to me that they would not unlock my acct just because I could not understand them. It upsets me to no end that banks hire foreiners to do their jobs. Well make sure they speak perfect english. Better yet keep our money in america instead. I almost pulled all my cash out of the bank that following monday if my local chase bank had not unblocked my account. What right does a rep have to block me from seeing my own money. When I asked for the reps name all she would tell me was shara humhum. OMG what a idiot. So take note chase reps when a person calls in from the UNITED STATES OF AMERICA where ENGLISH is the primary language spoken we do not want to speak to someone that we can not understand trying to speak our given learned language. I was upset because I had just opened my account with Chase and this is how I got treated.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Odessa Main Branch at Odessa, TX
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby frustration73, Sep. 07, 2011
I had to call the 1-800 number to fix a issue with my account on line and on my app. The reps are from another country and when I could not understand one of the reps and got very frustrated to say it lightly, I asked for a american speaking rep and due to this the other lady blocked my acct completely. I became very upset and asked to speak to a manager after being hung up on 5 times I finally reached the manager which whom was also hard to understand. She stated to me that they would not unlock my acct just because I could not understand them. It upsets me to no end that banks hire foreiners to do their jobs. Well make sure they speak perfect english. Better yet keep our money in america instead. I almost pulled all my cash out of the bank that following monday if my local chase bank had not unblocked my account. What right does a rep have to block me from seeing my own money. When I asked for the reps name all she would tell me was shara humhum. OMG what a idiot. So take note chase reps when a person calls in from the UNITED STATES OF AMERICA where ENGLISH is the primary language spoken we do not want to speak to someone that we can not understand trying to speak our given learned language. I was upset because I had just opened my account with Chase and this is how I got treated.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Odessa Main Branch at Odessa, TX
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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VERY RUDE AND NO HELP
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by FINDANEWBANK, Sep. 03, 2011
ASST MANAGER IS RUDE AND NO HELP----PUNK
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 23 Mile Road Branch at New Baltimore, MI
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby FINDANEWBANK, Sep. 03, 2011
ASST MANAGER IS RUDE AND NO HELP----PUNK
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, 23 Mile Road Branch at New Baltimore, MI
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Chase Bank--Elliott and 48th location
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by disgruntled2, Sep. 03, 2011
I've been having problems with the online Chase Alerts since July and the I.T. Dept can't fix the problem. 2 different representatives via Customer Service indicated it's a problem with several of their customers. So I called this local branch to help resolve the problem. The manager has tried to help resolve the issue; however, the problem is still not fixed. The regular banker told me that he has not heard of the problem from his customers--only from me--and that it is not a Chase Branch problem and there was nothing he could do about it. What a customer 'friendly' response!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ahwatukee Branch at Phoenix, AZ
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby disgruntled2, Sep. 03, 2011
I've been having problems with the online Chase Alerts since July and the I.T. Dept can't fix the problem. 2 different representatives via Customer Service indicated it's a problem with several of their customers. So I called this local branch to help resolve the problem. The manager has tried to help resolve the issue; however, the problem is still not fixed. The regular banker told me that he has not heard of the problem from his customers--only from me--and that it is not a Chase Branch problem and there was nothing he could do about it. What a customer 'friendly' response!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ahwatukee Branch at Phoenix, AZ
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