JPMorgan Chase Bank, Review

JPMorgan Chase Bank, Review

Average rating stars based on 510 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
171
4 star:
27
3 star:
14
2 star:
26
1 star:
272

A total of 27 Reviews with 4 Star

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Customer service
 4star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 4star Waiting Time
 3star Other Services
by JustHappy, Jan. 15, 2017

I am usually in and out in 10 to 15 minutes. The staff has always been professional and courteous.  They are always willing to go the extra mile for me. There was only one time I had to leave and return the following day. I am very satisfied with the service I receive and will continue to bank at this location.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Lake Elsinore Branch at Lake Elsinore, CA
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B & K Shelly
 4star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by bshelly, Oct. 19, 2016

My wife & I have been with this branch for many years and a Chase Private Client for the past 3 years. We have found their service and staff to be exceptional.  Our Private Client Rep. Devion, has repeatedly gone above and beyond the call of duty for our family. Many thanks to Devion and the rest of this branch's staff for their friendly, efficient customer service.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, West Hills Branch at West Hills, CA
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Almost unreachable by phone...
 4star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 3star Waiting Time
 2star Other Services
by Elakshi, Jun. 13, 2016

Once you are inside the branch, the customer service is excellent; everyone is very attentive and super helpful.
However, reaching someone by phone is basically impossible. Some days I'd call 6x, and still got the answering machine asking me to try again later.
This is more than annoying; it is absolutely frustrating.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Waterford Lakes Branch at Orlando, FL
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Rude Bankers
 4star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 4star Waiting Time
 3star Other Services
by Disgruntled1, Nov. 28, 2015

The bankers at this location lack any type of professional etiquette whatsoever.  Computer screens are there to conduct business on not to hide behind in hopes that customers will go away without interrupting your less than busy day.
The one thing this banker did accomplish was to quickly refer me and my business to a local competitor.
They should also realize that the preconceived notions they seem to display towards their clientele are as antiquated as the bias they willingly show towards them.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Ravenna Branch at Ravenna, OH
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by IDontLookRich 2015-11-30 17:04:53
Had the same experience. Waived my arms and shouted "Hello - anyone working here today". Elena - I'm talking about you.
I made sure I stared into the surveillance cameras.

- Chase Private Client
bad manager
 4star Overall Rating
by jazmin2010, Nov. 09, 2015

Today I went to this bank located at gage and Compton,  I asked what do I need for to open a credit account.  One guy told me social security # and ID . So I gave it to him and he referred me with a lady to help me , the lady said that I need my passport to open my account , that sounds crazy at me , so we called the manager and the manager said the same that I need to have a passport too , so I went to another chase and they help me without asking a passport  , what's wrong with the manager ? He is not helping to the people where his paycheck come from.

* this review was made on JPMorgan Chase Bank, Los Angeles - Gage Center Branch at Los Angeles, CA
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EXCELENT CUSTOMER SERVICE
 4star Overall Rating
 3star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by SEAKAYAKER007, Aug. 22, 2014

excellent CS FOR A LARGE BANK

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on JPMorgan Chase Bank, North Port Banking Center Branch at North Port, FL
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by sheena12 2014-09-18 14:02:23
Rancho vista branch, very good customer service, very effiecent.Fast curteous service.
by surferjack 2014-10-07 14:23:45
Very nice branch of Chase ,bi enough , however , small enough to give very personal service to us a small business. Always friendly and greet us warmly . Good place to go
Fair friendly service
 4star Overall Rating
 2star Interest Rate and Cost
 4star Office Environment & Staff
 3star Waiting Time
 4star Other Services
by critic90, Mar. 14, 2014

I stopped in the deposit money into my daughter s account and was told that I had to write a check. I was not happy I just wanted to deposit cash. The teller asked if I wanted to see the manager. I refused. However the teller was so genuine I felt bad then much to my surprise the manager was behind me. She introduced herself and asked me my name. She immediately said sorry and walked me to her office. I was so impressed by her helping me to help my daughter I went back in and a randy helped me. I knew that if they cared that much about helping me help my daughter. I wanted to bank there. I was very pleased.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Champion Branch at Warren, OH
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by fertado 2014-08-15 13:12:58
Im very moved with the excellent service you received, you deserveve it
Good solid bank
 4star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 4star Other Services
by Sunshine4000, Jul. 19, 2013

We've banked with Chase since it absorbed Wells Fargo. It's always been fine, no problems. We've lost our checkbook before and they've been great with helping recover lost $$. I love their check deposits on their ATM. As a small business owner, I'm constantly depositing checks, and this saves so much time. I like Chase Quickpay as well.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, South Medford Branch at Medford, OR
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Referred to Telephone Banking??
 4star Overall Rating
 5star Interest Rate and Cost
 1star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by iffy, May. 15, 2013

Past experiences with this branch have always been superb, which is why I maintain my primary accounts with Chase. If I've ever had a question or required assistance it was just one call away. Today gave cause for me to reach out to Sean (personal banker)and to my dismay I'm told he's not with them anymore. I'm transferred to Chris Martinez, the replacement, who's first recourse is to suggest I call "telephone banking" to discuss my account. Apparently this branch's newest "personal" banker isn't "personal". Once a 5-star branch - no longer useful.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Los Gatos - Los Gatos Blvd Branch at Los Gatos, CA
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I don't like paying fees but it is a good branch with helpful people
 4star Overall Rating
 2star Interest Rate and Cost
 4star Office Environment & Staff
 4star Waiting Time
 2star Other Services
by yeahigotothebank, Feb. 21, 2013

Been a Chase/WaMu customer since I first opened a bank account with highschool graduation checks. I worked in the shopping center there in Highland, always went in there for transactions. When my purse was stolen I was still able to get help because they knew and recognized me. When I needed to make payments to another Chase account for a personal loan they helped me out. Nice and professional. I did however sign something asking that they not pay out anything if I don't have funds in my account to avoid the $34 charge. They cashed at $370 check in the morning, I checked my account online because I knew I had written the check and was close to being out of money, it did not show it was cashed, I used my card 3 times that day and didn't put cash in until I got off work at 9pm. The deposit was after 8 so it went in on the next day and I got a $34 charge for EACH of the three uses. When I said Hey I signed so this wouldn't happen they said that it doesn't apply to checks... Also not a fan of the fact that when I went on maternity leave I got charged for my account for 4 months because my paychecks weren't being direct deposited and the EDD puts the money on a Bank of America card but that's just me missing the Washington Mutual free checking

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Baseline And Boulder Branch at Highland, CA
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Mr David Powell
 4star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 4star Waiting Time
 4star Other Services
by DavidPowell, Sep. 28, 2012

I cannot understand why people have had problems at this branch. The staff are very friendly and helpful and have made our life here in Arizona easier.
I find the service to be excellent and wide ranging with a commitment to try to get you what you want.
A happy branch and the cookies are lovely!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Pinnacle Peak Branch at Scottsdale, AZ
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happy with chase
 4star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by pizza, Aug. 17, 2012

I have been very pleased with the way my business account is handled

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Garfield-19 Mile Branch at Clinton Township, MI
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TheFox
 4star Overall Rating
 1star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by TheFox, Jun. 22, 2012

For a small town bank you couldn't ask for anything better.  The personnel are there to help.  Lynn helped me with administering my Mom's Trust, notorizing paperwork, straightening out accounts and claim benefits from Insurance Companies.  Also Sean, who helped with closing out my home loan and assisting with switching over my accounts to a familt Trust.  Even the tellers are friendly, fast and courteous.  Thanks Oakhurst Chase.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, 40003 Highway 49 Branch at Oakhurst, CA
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A good bank with great customer service (tellers are great) however keep reading.
 4star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 1star Other Services
by Atticus86, Jun. 02, 2012

I've have been banking at this location for about 2 years, and I wanted to say the tellers are great. Never a line, quick service. However, I am a recent college grad and about a year ago I noticed my account was no longer being tagged as a college student & I lost free checking and was going to be charged fees monthly if I didn't keep a certain amount in my account/or deposit an amount that was higher than my direct deposit paychecks. I stopped in and spoke with a young male banker, and he was not helpful at all. I left with the situation unresolved. Instead, I drove to the Chase bank in Riverside to see what they could do for me & the young female banker there was more than happy to help me. She extended my student banking account since I will be in graduate school in the fall, and I no longer had to pay unfair monthly fees. Just a recommendation for those unsatisfied-always try to look elsewhere. If I hadn't gotten the great service from the Riverside bank branch I was going to switch to free checking at Huntington.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Kettering Branch at Dayton, OH
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review
 4star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 3star Waiting Time
 4star Other Services
by brownchickenbrowncow, May. 04, 2012

it wasnt a bad experiance just took awhile to cash my check. i know everyone wants to get in and out. the closing times are horraible. by the time you get off work the banks closed at 5pm.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Houghton Lake Branch at Houghton Lake, MI
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customer service in barrington il,60010
 4star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 4star Other Services
by larrybthe1, Dec. 24, 2011

The chase branch in barrington is great! The employees are great everytime I walk in I get greeted by several people. I like that they know me by name. They are always there to help especially the tellers they are always very nice and try to be helpful if they don't know they answer they get assisstance from a banker. They are very friendly in barrington, I'll 60010.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Barrington Branch at Barrington, IL
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Wonderful
 4star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 5star Waiting Time
by akelm, Oct. 17, 2011

Love the Teal Branch in Beaverton Oregon. They are so good and professional.
As for the Becky1970 comment about Angela hitting on her husband, go Angela!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Murray Hill Branch at Beaverton, OR
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Switched from TD to Chase
 4star Overall Rating
 2star Interest Rate and Cost
 4star Office Environment & Staff
 3star Waiting Time
 4star Other Services
by wachit, Jul. 09, 2011

I have gradually switched from TD Bank to Chase.  At TD I never see the same people twice and this is only one of many complaints I have about them.  Not so at the Hicksville branch of Chase.  I have dealt with the same person every time I have gone in there and he knows me as soon as he sees me.  Their rates are not so great, but that's true in any other bank and whereas at TD I was paying half price for my safety deposit box which I thought was a bargain at $35 a year, at Chase I am getting it for free.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Levittown Parkway Branch at Levittown, NY
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Bonita Branch is the best!
 4star Overall Rating
 2star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by guerrasd, May. 09, 2011

I have been with this Branch since it was WAMU.  The staff and procedures at this branch are excellent.  When the new branch at H Street & Otay Lakes Road opened, I thought I'd start going there instead because it was closer.  I tried a few times. The assistant manager was interested in knowing me, but the rest of the branch has no personality, makes no attempt to get to know you, and basically has caused me to drive down the hill to the Bonita Branch.  Everyone there wants to help.  I'm not sure how I feel about Chase in general, but I'm staying for now BECAUSE of my treatment at the Bonita office only.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bonita Branch at Bonita, CA
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Bonita Branch is the best!
 4star Overall Rating
 2star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by guerrasd, May. 09, 2011

I have been with this Branch since it was WAMU.  The staff and procedures at this branch are excellent.  When the new branch at H Street & Otay Lakes Road opened, I thought I'd start going there instead because it was closer.  I tried a few times. The assistant manager was interested in knowing me, but the rest of the branch has no personality, makes no attempt to get to know you, and basically has caused me to drive down the hill to the Bonita Branch.  Everyone there wants to help.  I'm not sure how I feel about Chase in general, but I'm staying for now BECAUSE of my treatment at the Bonita office only.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Bonita Branch at Bonita, CA
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