JPMorgan Chase Bank, Review

JPMorgan Chase Bank, Review

Average rating stars based on 510 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
171
4 star:
27
3 star:
14
2 star:
26
1 star:
272

A total of 171 Reviews with 5 Star

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Appreciation & Gratitude
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Rihab, Oct. 14, 2022

I'd like to thank one of this branch's employees
(Nariman Nadirli). I can describe him as a ROCK STAR in his excellent customer service skills. He was so helpful. He provided valuable information about the account I was planning to open with Chase. His way of explanation was obvious and indicated his extensive experience, skill, and accuracy in job performance!
Thank you very much, Nariman!
While waiting, the other staff were so polite and respectfully welcomed me and other customers!
I highly recommend this branch!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Westbrook Branch at Westbrook, ME
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Great Staff and Service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by TracyTomlinson, Jun. 17, 2022

I opened a business and personal accounts in May of 2022. Normally, banks require that customers opening new accounts make an appointment, but I was cheerfully greeted at the door and waited for only ten minutes before being ushered into a room where my accounts were promptly setup. After depositing my cash I was introduced to a portable blue tooth credit machine, which I did order the following week. It's a convenient business tool that makes it easy to swipe customer cards in their home for services rendered. The process for receiving it was seamless and uncomplicated. I also returned in person to the bank a few days after opening my accounts for assistance in working the banking phone app. Again, I was greeted at the door by a smiling face and promptly escorted to the right people to resolve my technical issues. I've now had interactions with six staff members at this branch and have had nothing less than consistently prompt, polite service. All of the staff and managers there are polite, smiling and appropriately responsive to my banking needs and requests. I appreciate that kind of service and I hope other who do business there will take the time to give good reviews. The thing I don't like about the review system is that negative motivator that seems to drive many reviewers to post, when the vast majority of good experiencers seem to remain silent. I've dealt with it on my own business website.

* this review was made on JPMorgan Chase Bank, Zonarosa Branch at Kansas City, MO
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by Misscheryl 2022-12-01 16:37:24
Mycomplaint is that I have a check that is on hold and they have the money for the check and they still will not!! Deposit it into my account my lawyer has talked to them and they still will not put my money into my account!! This has been a bad situation for me and my family and not being able to pay my bills. I have never been in a situation like this never before in my life.
Bad customer service
 5star Overall Rating
 5star Interest Rate and Cost
 1star Office Environment & Staff
 5star Waiting Time
 1star Other Services
by Jayswal, Sep. 01, 2021

"I work in a 7-11 at 813 Broadway. I have been coming here for past 2 years to deposit money. When I came today to deposit money, I asked one of the staff about how much quarter I can exchange and she replied $50 worth of quarters. I was like ok. Then another lady  came in an interrupted me in the middle an was angry for no reason. She started throwing tantrum and discussion for whatever reason. The customer service here is very bad. I asked for supervisor and she replied that she was the supervisor and for whatever reason she was unwilling to comply with me and said she can decide whatever she want in an arrogant fashion. "

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Broadway And 13th Branch at New York, NY
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Trust.
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 3star Waiting Time
 5star Other Services
by Crowbar, Feb. 11, 2020

A wonderful trusting bank.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Choctaw Branch at Choctaw, OK
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Terry Fulk, Retired
 5star Overall Rating
 1star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by preacherguy, Jan. 14, 2020

Staff is always courteous and helpful. Carrie is long time teller who knows my quirks and anticipates my needs.  Ken is new but is also most helpful. I started banking here when a savings and loan operated out of the same building, so glad when a Chase bank came in. I just wish JPMorgan Chase Bank had better interest rates so my money would grow faster.

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Roosevelt Park Branch at Muskegon, MI
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Francesco Scorsone
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Jonsteingrabef, Oct. 23, 2019

Frank always goes the extra mile. As a business owner with multiple accounts my needs are very diverse and Frank makes things easy for me. Thank you.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Morristown - Private Banking Branch at Morristown, NJ
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Friendly Fast Service
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 4star Other Services
by AMSBOSS, Sep. 16, 2019

We left Bank of America because of customer service issues and luckily we found Chase on Walsingham Rd.  Their staff knows their customers and we are treated like family.  Highly recommend this institution for your banking needs  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Walsingham Road & Indian Rocks Road at Largo, FL
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by Crowbar 2020-02-11 22:25:43
Wonderful service
Great Branch
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Gregoire, Aug. 13, 2019

I love this branch. The bankers and tellers are so polite and helpful.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Kent Branch at Kent, OH
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Johannes Vanaardt
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by solocreer, Mar. 30, 2019

This branch is great we got what we wanted in half the time

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Seventh Street - Bell Road Branch at Phoenix, AZ
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From terrible to happy
 5star Overall Rating
 5star Office Environment & Staff
by Nakoa, Jul. 21, 2018

I just have to take a moment and praise the staff here at this location. During my last visit I made a cash deposit into an exterior atm.. things did not go well when the machine ate my money and told me to call a phone number. After several frustrating minutes on the phone, I was instructed to go in the bank and get some info.. naturally I was not only worried about my funds, but extremely frustrated(understatement) by the situation.. so I walked in with less than a stellar attitude. Their branch manager irene stepped in and helped save the day, and by the end of everything she had put a smile on my face and gave me the confidence everything was going to fixed. She exemplifies what it truly means to be client focused, was very patient and calming and turned my terrible experience into a much better one. I felt it necessary to give some praise and recognition to her as I can be somewhat hard to handle and she did an incredible job.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Hulen Mall Branch at Fort Worth, TX
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Everman parkway
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by Tammycruz, Jun. 11, 2018

Everyone at this location in Everman is always so nice & ready to help. I appreciate how well they engage with me as a customer. Thank you for all you do.

Tammy

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Everman Branch at Fort Worth, TX
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by Graywolf7 2018-07-09 14:41:24
I received excellent service, a very friendly staff, and continue to experience that. No problems whatsoever, and they have gone extra for me when needed. Highly recommend.
They are a good bank.
 5star Overall Rating
 3star Interest Rate and Cost
 4star Office Environment & Staff
 3star Waiting Time
 3star Other Services
by TBlue, May. 15, 2018

They are always nice and helpful, the office is clean and professional and calm, the interest rate is average, the wait time depends only on how many people are showing up that day, but it is not a long time, and they usually have coffee out for us to drink.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Castro Valley Branch at Castro Valley, CA
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Ms Wanda Hyler
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by brasileira, Jan. 04, 2018

I rate this J P Morgan Chase Bank, located at Southlake Blvd and Randol Mill Branch in Southlake,TX one of the best Branches that I have worked with since I have been a client 17 years ago.

All of the employees are excellent professionals, attentive, friendly, respectful,
always trying to do their best to accomodate your needs.



 

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Southlake Blvd And Randol Mill Branc at Southlake, TX
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by Unprofessionals 2018-05-26 19:37:07
Very unprofessional.  I arrived at the Jenison, Ml location on Baldwin St at 1pm and asked to open an account. The teller said "we close at 2pm and it takes up to 45 min to open an account, so... sorry."
   This can mean one of two things; 1. the teller has no clue how many minutes are in an hour, or 2. they simply couldn't be bothered to do their job with 15 min remaining.  Either way is unacceptable.
customer
 5star Overall Rating
 5star Waiting Time
by 20658, Sep. 18, 2017

I wish to recognize one of your chase employees by the name of Gladys Taboada. She is truly an asset to your company. Gladys always is polite, very efficient and has been able to help with any issue that we have brought to her attention. I hope that you will recognize Gladys for her impeccable service and she is definitely a BIG reason why we bank at Chase Crown Hill. Thank you Gladys! Linda Yetter

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Crown Hill Branch at Seattle, WA
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Power Of Attorney Quincy L Brown and Buckley
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by QuincyChase, Sep. 04, 2017

Excellent family owned business.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on JPMorgan Chase Bank, Quincy & Buckley Banking Ctr Branch at Aurora, CO
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Consistently excellent service
 5star Overall Rating
 5star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by MagsD, Apr. 13, 2017

My family and my businesses rely heavily on our bank and its staff.
We have been consistently pleased by the Montgomery-Weller Chase location and their attentive staff.
Even when we had a fundraiser, the manager came to our committee's rescue to help us handle all of the small donations accurately.
We have come to know, trust and appreciate the people of Chase, especially at this branch location.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Mason Montgomery Branch at Mason, OH
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Customer Service
 5star Overall Rating
 5star Waiting Time
 5star Other Services
by shelbywood, Mar. 29, 2017

I had a problem about a check that was not received so I contacted the Retail Banking Department and received a customer service agent named Chris W.  Boy was I lucky.  He stayed with me until my problem got to the right person who could help me resolve it.  Could not have asked for a more knowledgeable person.  Chase take note and do what you can to keep him.  










* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Cincinnati Downtown Branch at Cincinnati, OH
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Teal Blvd Branch
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by mtisdale, Oct. 29, 2016

Read some of the negative comments on this page and I am sure they are not about the Teal Branch.  I have seen only professionalism, friendliness, excellent customer service skills, and helpfulness.  The person that opened my account has always greeted my by name after the first time I was in.  The staff are pleasant and helpful.  I think it is a great bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Southwest Teal Blvd Branch at Beaverton, OR
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Just ask for Venessa!
 5star Overall Rating
by LeeVin100, Jun. 30, 2016

I think CHASE may have finally read some of these reviews because they have a new person (Venessa) that was just transferred in.  She's not the manager, but she should be.  Don't even bother talking to Julio or Ivan (I don't think they're going to be there much longer anyway).  Just ask for Venessa, she knows how to get things done.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on JPMorgan Chase Bank, Sylmar Branch at Sylmar, CA
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by Customer21 2016-08-03 16:07:54
Meet the new manager, Dorces.  You will never deal with branch again.
Another employee, Angela - give whole pie of cheese pizza, but don't ask for help.
Shame on you Chase!
by Customer21 2016-08-08 15:53:23
I have been banking with them for almost 25 years, nothing but great service.  
But now the new manager Dorces doesn't seem to care about the customers.  Her assistant Angela informed me that morale in the branch is so low, nobody wants to work there any more.
by Mrskimjohnson 2016-08-15 12:24:20
I went to Chase on 518 & 288 between the hours of 9-10:30 to get my daughter payroll check cashed, and they did this, upon leaving went to Walmart right next door to do a little shopping checked out and gave the cashier our money was told the twenty we gave her wasn't real, we could have went to jail behind chase given out fake twenties. We got banned from Walmart because of this, we paid with another twenty from the enveople we received from Chase.By this time chase was closed, so we had to waot until Monday today to talk to a manage, she in turn told us that its no way the bank gave out this twenty, and it did. I very unset with the manager on how she hold this, I feel it was because Im a African American and not her skin tone that it would have been hand k ed differently. We pay taxes like anyone else do, now Im banned from entering Walmart again and I live right behind walmart in the subdivision.
Patience is an understatement
 5star Overall Rating
 4star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by Amandafk28, Apr. 23, 2016

Rafael and Joe are awesome! They r the best at what they do. Both are very patient with my Alzheimer's patient Steve Beeman. He listens to Rafael better then his own family and believes anything he says. So far, they both have not steered him down the wrong path. Thank you to both!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 6 - 10 banks before.
* this review was made on JPMorgan Chase Bank, Bell Road And 35th Avenue Branch at Glendale, AZ
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